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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/09/30 07:32:41 UTC

[Bug 123386] CRASH when open document

https://issues.apache.org/ooo/show_bug.cgi?id=123386

Rainer Bielefeld <ra...@bielefeldundbuss.de> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |crash
                 CC|                            |rainerbielefeld_ooo_qa@biel
                   |                            |efeldundbuss.de
          Component|scripting                   |ui
            Summary|crash                       |CRASH when open document
                 OS|All                         |Windows, all

--- Comment #2 from Rainer Bielefeld <ra...@bielefeldundbuss.de> ---
@reporter:
Thank you for your feedback – unfortunately important information we will 
need to reproduce your problem is missing.
Please add all information requested in following:
a) Write a meaningful Summary describing exactly what the problem is
   Is your problem limited to a particular document or do you want to tell
   that any document you want to open crashes?
b) Attach a sample document as requested
c) Contribute a document related step by step instruction containing every 
  key press and every mouse click how to reproduce your problem - do you open 
  form File Explorer of from AOO menu? ....
d) Attach screenshots with comments if you believe that that might explain the 
  problem better than a text comment. Best way is to insert your screenshots
  into a DRAW document and to add comments that explain what you want to show
e) if possible contribute an instruction how to create a sample document 
  from the scratch
f) add information 
  f1) possibly installed Extensions in your old Version
  f2) Thoughts why the error message might refer to Version 3.4.1
  f3) concerning your PC (video card, ...)
  f4) concerning your Operating System (Version, Distribution, Language)
  f5) concerning your AOO version (with Build/revision ID if it's not a 
     public release) and localization (UI language, Locale setting)
  f6) AOO settings that might be related to your problems 
     (video hardware acceleration, Experimental features enabled, ...)
  f7) how you launch AOO and how you opened the sample document
  f8) Whether your problem persists when you renamed your user profile 
     (Quit Quickstart before!) before you launch AOO (please see
    
<http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>)

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