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Posted to issues@openoffice.apache.org by bu...@apache.org on 2012/08/11 08:34:33 UTC
[Bug 120540] New: crash opening or printing any .ODT or .DOC file
https://issues.apache.org/ooo/show_bug.cgi?id=120540
Priority: P3
Bug ID: 120540
Assignee: ooo-issues@incubator.apache.org
Summary: crash opening or printing any .ODT or .DOC file
Severity: major
Issue Type: DEFECT
Classification: Application
OS: Windows XP
Reporter: europ33@free.fr
Hardware: PC
Status: UNCONFIRMED
Version: AOO 3.4.0
Component: open-import
Product: word processor
Since I have been using OpenOffice.org 3.4, every time I try to open a file,
either .ODT or.DOC, generated either by Word XP or by an older version of
EpenOffice.org, or if I try to create a new file, OOo4.3 crashes, recovers the
current work and restarts, and crashes again some seconds after.
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[Bug 120540] crash opening or printing any .ODT or .DOC file
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120540
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |crash
CC| |arielch@apache.org
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[Bug 120540] crash opening or printing any .ODT or .DOC file
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120540
zong dong jun <zo...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords|crash |needmoreinfo
CC| |zongdj001@gmail.com
--- Comment #2 from zong dong jun <zo...@gmail.com> ---
would you upload your sample file？
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[Bug 120540] crash opening or printing any .ODT or .DOC file
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120540
--- Comment #1 from Ariel Constenla-Haile <ar...@apache.org> ---
This can be bug with the user profile: an inconsistency in the user profile
configuration while updating from a previous version.
Try (re)moving the file registrymodifications.xcu in your user profile. If this
does not work, try removing the whole user profile folder.
The user profile is usually in C:\Documents and Settings\<your account
name>\Application Data\OpenOffice.org\3\user. It is a hidden folder. Rename
that file and restart OpenOffice, including the system tray Quickstarter.
The file registrymodifications.xcu will be then re-generated (note that this
may cause some settings being lost).
If only printing crashes, this could be bug 120389 but you say it also crashes
on opening documents.
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[Bug 120540] crash opening or printing any .ODT or .DOC file
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120540
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |DUPLICATE
--- Comment #3 from Rob Weir <ro...@apache.org> ---
No response to request for sample file. From the description this sounds like
the profile issue in 3.4.1 which causes random crashes. This is fixed in 4.0.
*** This bug has been marked as a duplicate of bug 121625 ***
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