error "Sorry, Please sync-up the users with your source directory"

[Lian Jiang <ji...@gmail.com>]

Hi,

My ranger UI shows "Sorry, Please sync-up the users with your source
directory." suddenly. I did not see any error in any ranger log and have
confirmed that usersync can get users from LDAP. Restarting ranger does not
help.

Any idea? Thanks.

Re: error "Sorry, Please sync-up the users with your source directory"

[Sailaja Polavarapu <sp...@hortonworks.com>]

This is known issue from Knox side.

From: Lian Jiang <ji...@gmail.com>
Reply-To: "user@ranger.apache.org" <us...@ranger.apache.org>
Date: Tuesday, July 10, 2018 at 10:53 PM
To: "user@ranger.apache.org" <us...@ranger.apache.org>
Subject: Re: error "Sorry, Please sync-up the users with your source directory"

Ranger works if I use a private window in firefox. Looks like above error is caused by stale web caching. Thanks.

On Tue, Jul 10, 2018 at 3:35 PM, Lian Jiang <ji...@gmail.com>> wrote:
Thanks Vipin. I will provide log when I have it.
This error was thrown when I access ranger via knox. Interestingly, accessing ranger UI via ssh tunnel does not have such issue.

On Tue, Jul 10, 2018 at 3:31 PM, Vipin Rathor <v....@gmail.com>> wrote:
Hello Lian,
I understand that Ranger log didn't show any error. Without an error stack (or even a screenshot will do!), it will be tough for anyone here to give you appropriate advice. Please check xa_portal.log , catalina.out (for Ranger Admin) and usersync.log (for Ranger Usersync). You might also want to enable debug in log4j for Ranger Admin and/or Usersync as the case may be.
Regards,
VR

Re: error "Sorry, Please sync-up the users with your source directory"

[Lian Jiang <ji...@gmail.com>]

Ranger works if I use a private window in firefox. Looks like above error
is caused by stale web caching. Thanks.

On Tue, Jul 10, 2018 at 3:35 PM, Lian Jiang <ji...@gmail.com> wrote:

> Thanks Vipin. I will provide log when I have it.
>
> This error was thrown when I access ranger via knox. Interestingly,
> accessing ranger UI via ssh tunnel does not have such issue.
>
> On Tue, Jul 10, 2018 at 3:31 PM, Vipin Rathor <v....@gmail.com> wrote:
>
>> Hello Lian,
>>
>> I understand that Ranger log didn't show any error. Without an error
>> stack (or even a screenshot will do!), it will be tough for anyone here to
>> give you appropriate advice. Please check xa_portal.log , catalina.out (for
>> Ranger Admin) and usersync.log (for Ranger Usersync). You might also want
>> to enable debug in log4j for Ranger Admin and/or Usersync as the case may
>> be.
>>
>> Regards,
>> VR
>>
>
>

Re: error "Sorry, Please sync-up the users with your source directory"

[Lian Jiang <ji...@gmail.com>]

Thanks Vipin. I will provide log when I have it.

This error was thrown when I access ranger via knox. Interestingly,
accessing ranger UI via ssh tunnel does not have such issue.

On Tue, Jul 10, 2018 at 3:31 PM, Vipin Rathor <v....@gmail.com> wrote:

> Hello Lian,
>
> I understand that Ranger log didn't show any error. Without an error stack
> (or even a screenshot will do!), it will be tough for anyone here to give
> you appropriate advice. Please check xa_portal.log , catalina.out (for
> Ranger Admin) and usersync.log (for Ranger Usersync). You might also want
> to enable debug in log4j for Ranger Admin and/or Usersync as the case may
> be.
>
> Regards,
> VR
>

Re: error "Sorry, Please sync-up the users with your source directory"

[Vipin Rathor <v....@gmail.com>]

Hello Lian,

I understand that Ranger log didn't show any error. Without an error stack
(or even a screenshot will do!), it will be tough for anyone here to give
you appropriate advice. Please check xa_portal.log , catalina.out (for
Ranger Admin) and usersync.log (for Ranger Usersync). You might also want
to enable debug in log4j for Ranger Admin and/or Usersync as the case may
be.

Regards,
VR