[UX] The Questions for users

[Albino B Neto <bi...@gmail.com>]

Hi.

Questions relating to research!

We aren't in order to adjust.

Sorry long text.

Legend:
- Questions
-->Response options.

***
- How old are you ?

- What S.O you use ?
-->Linux
-->Mac
-->Windows
-->other [what]

- Use of Linux ? Wich graphic interface:
-->GNOME
-->KDE
-->Lxde
-->Others [what]

- Where do you use Apache OpenOffice?
-->Home
-->Office
-->Company
-->Telecenter
-->Others [whatl]

-Where to get support ?
-->Manuals
-->Mailling list
-->Search
-->Friends
-->Others [what]

-Where do you want to get support ?
-->Manuals
-->Mailing list
-->Search
-->Friends
-->Others [whatl]

-How often do you use Apahce OpenOffice ?
-->Sometimes
-->With frequency
-->Daily

- How much time you spend on the computer ?
-->30 min to 1 hora
-->1h to 3h
-->3h to 5h
-->More of 8h

- As you consider using the computer ?
-->Beginner
-->intermediate
-->Advanced (expert)

-How important computer for you:
-->unimportant
-->insignificant
-->Very Important

-How do you consider a nice software?
-->With enough buttons
-->Buttons significant
-->Buttons simple and agile
-->Results
-->Buttons and good visual meanings.
***

Accepted reviews and more questions.

Albino

Re: [UX] The Questions for users

[Graham Lauder <g....@gmail.com>]

> Hi.
> 
> Questions relating to research!
> 
> We aren't in order to adjust.
> 
> Sorry long text.
> 
> Legend:
> - Questions
> -->Response options.
> 
> ***
> - How old are you ?
> 
> - What S.O you use ?
> -->Linux
> -->Mac
> -->Windows
> -->other [what]
> 
> - Use of Linux ? Wich graphic interface:
> -->GNOME
> -->KDE
> -->Lxde
> -->Others [what]
> 
> - Where do you use Apache OpenOffice?
> -->Home
> -->Office
> -->Company
> -->Telecenter
> -->Others [whatl]
> 
> -Where to get support ?
> -->Manuals
> -->Mailling list
> -->Search
> -->Friends
> -->Others [what]
> 
> -Where do you want to get support ?
> -->Manuals
> -->Mailing list
> -->Search
> -->Friends
> -->Others [whatl]
> 
> -How often do you use Apahce OpenOffice ?
> -->Sometimes
> -->With frequency
> -->Daily
> 
> - How much time you spend on the computer ?
> -->30 min to 1 hora
> -->1h to 3h
> -->3h to 5h
> -->More of 8h
> 
> - As you consider using the computer ?
> -->Beginner
> -->intermediate
> -->Advanced (expert)
> 
> -How important computer for you:
> -->unimportant
> -->insignificant
> -->Very Important
> 
> -How do you consider a nice software?
> -->With enough buttons
> -->Buttons significant
> -->Buttons simple and agile
> -->Results
> -->Buttons and good visual meanings.
> ***
> 
> Accepted reviews and more questions.


Each survey has to generate information that guides and informs decisions.  

For each question we should ask ourselves, why do we need to know this? What 
is the reason for this query.  What advance - enhancement - feature will be 
generated or affected by a majority response for one particular selection.  


So each survey therefore, has to have a specific reason for being.  We have 
come to a point where there are a number of possibilities.  We need user input 
to steer us down the right road.

For this questionairre we have not decided what these parameters are, we have 
the cart before the horse.

Our users do us a huge favour by participating in a survey, for them it is a 
substantial cost in time and effort for no percievable reward.  While it is 
necessary obviously to think of the value of the survey to the project we need 
to think about our users and what encourages them to take part and how do we 
make the survey a pleasurable experience for them.

This is a statistic that is a warning about not considering our respondents.  
The old OOo had a "registration" thing at first run.  It directed the user to 
a user survey.  It was long and complex and badly targeted. Several hundred 
million downloads resulted in a few tens of thousands respondents, an almost 
unmeasurable fraction of one percent response.

Perhaps the first survey we should conduct is a survey about what sort of 
surveys our users would respond to.

Cheers
GL

PS I have made a few comments on the wiki page with regard to the questions 
there.

  

> 
> Albino

Re: [UX] The Questions for users

[Regina Henschel <rb...@t-online.de>]

Hi,

some notes inside.

Albino B Neto schrieb:
> Hi.
>
> Questions relating to research!
>
> We aren't in order to adjust.
>
> Sorry long text.
>
> Legend:
> - Questions
> -->Response options.
>
> ***
> - How old are you ?

Why this question?

>
> - What S.O you use ?
> -->Linux
> -->Mac
> -->Windows
> -->other [what]

The user might use different OS depending where he works, for example 
Windows on the job and Linux at home. Do you want to know the OS of the 
machine the user is currently using or the machine he is mostly using?

>
> - Use of Linux ? Wich graphic interface:
> -->GNOME
> -->KDE
> -->Lxde
> -->Others [what]

We want to know, whether Win98 is still used. So after answer "Windows" 
a question for the type of Windows should follow.

>
> - Where do you use Apache OpenOffice?
> -->Home
> -->Office
> -->Company
> -->Telecenter
> -->Others [whatl]

What is the difference between 'Office' and 'Company'? What is a 
'Telecenter'?
I miss 'puplic PC in school, university, or library'.

Again, do you mean the machine the user currently uses or the machine he 
is mostly using?

>
> -Where to get support ?
> -->Manuals
> -->Mailling list
> -->Search
> -->Friends
> -->Others [what]

'Forum' is missing.

>
> -Where do you want to get support ?
> -->Manuals
> -->Mailing list
> -->Search
> -->Friends
> -->Others [whatl]

'Forum' is missing.

>
> -How often do you use Apahce OpenOffice ?
> -->Sometimes
> -->With frequency
> -->Daily

What is 'Sometimes' and 'With frequency'? What about a question "When 
did you use AOO the last time?'

>
> - How much time you spend on the computer ?
> -->30 min to 1 hora
> -->1h to 3h
> -->3h to 5h
> -->More of 8h

There might be a large difference between workdays and weekend.

>
> - As you consider using the computer ?
> -->Beginner
> -->intermediate
> -->Advanced (expert)
>
> -How important computer for you:
> -->unimportant
> -->insignificant
> -->Very Important

Both will mostly give the middle answer. Try to find four answers.

What do you want to learn from these questions?

>
> -How do you consider a nice software?
> -->With enough buttons
> -->Buttons significant
> -->Buttons simple and agile
> -->Results
> -->Buttons and good visual meanings.
> ***

Why the focus on buttons? You might ask which other software the user 
thinks is 'nice' and why.

>
> Accepted reviews and more questions.

Questions for the tasks, which where solved with Apache OpenOffice.

Question how the commands are used: menu via mouse/touch pad, buttons 
via mouse, keyboard short cuts, menu via keyboard


Some questions make no sense, if the user installs Apache OpenOffice the 
first time. So a switch might be necessary.

Kind regards
Regina

Re: [UX] The Questions for users

[Rob Weir <ro...@apache.org>]

On Fri, Jun 1, 2012 at 6:42 PM, Albino B Neto <bi...@gmail.com> wrote:
> Hi.
>
> Questions relating to research!
>
> We aren't in order to adjust.
>
> Sorry long text.
>
> Legend:
> - Questions
> -->Response options.
>

Will this question be international?  or is it local?  An
international survey might have questions about country and language.

> ***
> - How old are you ?
>

Maybe ask for sex?

> - What S.O you use ?

Is this a single choice or multiple choice question?  Many people use
more than one.  So if the intent is a single choice, you might word
the question as: "what is your primary operating system"?

> -->Linux
> -->Mac
> -->Windows
> -->other [what]
>


> - Use of Linux ? Wich graphic interface:
> -->GNOME
> -->KDE
> -->Lxde
> -->Others [what]
>
> - Where do you use Apache OpenOffice?

Again, is this single choice or multiple

To me the choices "Office" and "Company" seem to be the same.  So
there is a risk in the survey that users will randomly split between
those two choices. Better to have a smaller number of choices that are
clearly different, like:  Home, Work, School, Other.

> -->Home
> -->Office
> -->Company
> -->Telecenter
> -->Others [whatl]
>
> -Where to get support ?
> -->Manuals
> -->Mailling list
> -->Search
> -->Friends
> -->Others [what]
>
> -Where do you want to get support ?
> -->Manuals
> -->Mailing list
> -->Search
> -->Friends
> -->Others [whatl]
>
> -How often do you use Apahce OpenOffice ?

The "daily" choice is quantifiable.  "with frequency" is not.  I don't
know if it is more or less than "daily".

> -->Sometimes
> -->With frequency
> -->Daily
>
> - How much time you spend on the computer ?

per day

> -->30 min to 1 hora
> -->1h to 3h
> -->3h to 5h
> -->More of 8h
>
> - As you consider using the computer ?
> -->Beginner
> -->intermediate
> -->Advanced (expert)
>
> -How important computer for you:
> -->unimportant
> -->insignificant
> -->Very Important
>
> -How do you consider a nice software?

This might be a good place to ask a series of questions along the lines of:

How important are each of the following to you.  Score 1-5, where 1 is
"not important at all" and 5 is "very important"

1. Easy to use without reading manual

2. Interoperability with Microsoft file formats

3. Open source, built and supported by a volunteer community

4. Is available in my language

5. Speed

6. Availability of free document templates

7. Availability of extensions

And so on.

The nice thing about this approach is you can then correlate the
responses for each of these questions with the demographic info (how
often do you use your computer, where do you use AOO, etc.)

That is pretty much the standard form of an opinion survey:

1) A section of demographic questions that are factual statements about the user

2) A section of opinion questions

The analysis can then correlate the opinions to the demographics, and
say things like, "Users who used AOO more than once a day were most
concerned about performance, but those who use it only once a month
are more concerned about usability".

> -->With enough buttons
> -->Buttons significant
> -->Buttons simple and agile
> -->Results
> -->Buttons and good visual meanings.
> ***
>
> Accepted reviews and more questions.
>
> Albino

Re: [UX] The Questions for users

[Albino B Neto <bi...@gmail.com>]

Hi.

2012/6/4 Kevin Grignon <ke...@gmail.com>:
> Let's review this pool of available questions and select the most useful
> for our survey.

Join useful with the pleasent. :)

>Once we have a draft, let's call for reviewers, as their
> are some values we'll need to verify.

Yeah!

Albino

Re: [UX] The Questions for users

[Kevin Grignon <ke...@gmail.com>]

KG01 - See comments below.

On Mon, Jun 4, 2012 at 10:26 AM, bjcheny <co...@gmail.com> wrote:

> Hi,
> I hope you can have draft which reflects suggestions so far.
> I am too lazy to go through all previous mails to figure out what it looks
> like now..
>
> Ps, I just go through previous mails.
> Shall uses' expectation/suggestion be added to this list?
> - Stability
> - More functions
> - Easy to use
> - Better Development Guide/Experience through UNO API (so on)
>
> Thanks a lot for your great work/effort for it!
>
> Regards
>
> 2012/6/3 Albino B Neto <bi...@gmail.com>
>
> > Hi.
> >
> > Thanks for suggestions, anyone else.
> >
> > Let's add them.
> >
> > Albino
> >
>

KG01

Albino,

Great work. I have been developing some questions as well.

I've captured the following survey candidate questions on the AOO UX wiki:

- my questions
- your questions
- including community comments
- questions from a previous OO.org survey

See: http://wiki.services.openoffice.org/wiki/AOO_UX_Research_Surveys

Let's review this pool of available questions and select the most useful
for our survey. Once we have a draft, let's call for reviewers, as their
are some values we'll need to verify.

Regards,
Kevin






Regards,
Kevin

Re: [UX] The Questions for users

[bjcheny <co...@gmail.com>]

Hi,
I hope you can have draft which reflects suggestions so far.
I am too lazy to go through all previous mails to figure out what it looks
like now..

Ps, I just go through previous mails.
Shall uses' expectation/suggestion be added to this list?
- Stability
- More functions
- Easy to use
- Better Development Guide/Experience through UNO API (so on)

Thanks a lot for your great work/effort for it!

Regards

2012/6/3 Albino B Neto <bi...@gmail.com>

> Hi.
>
> Thanks for suggestions, anyone else.
>
> Let's add them.
>
> Albino
>

Re: [UX] The Questions for users

[Albino B Neto <bi...@gmail.com>]

Hi.

Thanks for suggestions, anyone else.

Let's add them.

Albino