Subject: Fusemail Technical Support for Case - 03278437 ref:_00D301Siv._50060Ppgo5:ref – Re: URL spam and RP_MATCHES_RCVD

[Ned Slider <ne...@unixmail.co.uk>]

On 16/04/13 14:28, Ned Slider wrote:
>
> In an ideal world, yes. But I suspect the SA auto-generated scoring
> system is far from an ideal world due to the limited number of
> contributors to the spam/ham corpus and the fact that your or my mail
> streams might not accurately reflect those contributed to the corpus.
>
> So, if a high scoring (positive or negative) rule hit is clearly causing
> FP's or FN's in your mail stream then it's generally better to simply
> nullify that rule, either disabling it by setting the score to zero or
> by assigning an arbitrary low score for informational purposes thus
> allowing you to continue to track it's performance whilst not otherwise
> affecting the overall scoring of the system.
>
>

Perhaps someone could unsubscribe the role account @fusemail.com that 
appears to open a support ticket and auto-replies in response to posts 
to this mailing list :-D



-------- Original Message --------
Subject: Subject: Fusemail Technical Support for Case - 03278437 
ref:_00D301Siv._50060Ppgo5:ref – Re: URL spam and RP_MATCHES_RCVD
Date: Tue, 16 Apr 2013 13:29:34 +0000 (GMT)
From: techsupport@fusemail.com <te...@fusemail.com>
To: ned@unixmail.co.uk <ne...@unixmail.co.uk>

Thank you for your inquiry


Customer,

Thank you for contacting FuseMail® Technical Support with your inquiry. 
A support agent will respond as soon as possible with more information 
to help you resolve your issue.

In the meantime if you need to contact us again regarding this issue 
please refer to Case - 03278437.

We appreciate your time and consideration and look forward to speaking 
with you soon.


Sincerely,
The FuseMail® team

www.fusemail.com

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