[jira] [Closed] (GUACAMOLE-1235) Client timeout anomaly

["Nick Couchman (Jira)" <ji...@apache.org>]

     [ https://issues.apache.org/jira/browse/GUACAMOLE-1235?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Nick Couchman closed GUACAMOLE-1235.
------------------------------------
    Resolution: Invalid

> Client timeout anomaly
> ----------------------
>
>                 Key: GUACAMOLE-1235
>                 URL: https://issues.apache.org/jira/browse/GUACAMOLE-1235
>             Project: Guacamole
>          Issue Type: Bug
>          Components: guacamole
>    Affects Versions: 1.2.0
>         Environment: Clients and server used during tests run Linux.
> Client affected:
>   Client 1: Debian 9
>   Client 2: Ubuntu 20.04
> Server: CentOS 7
> Guacamole: 1.2.0
>            Reporter: Pietro G
>            Priority: Major
>         Attachments: guacamole-client-log.txt, guacamole-server-log.txt, image-2020-12-10-11-51-06-284.png, reverse-proxy-log
>
>
> I have been testing guacamole connection sharing through share links but unfortunately something strange happens.
>  
> From a client connected to the shared connection using the share link and through a fast 4G connection I get this error message quite often; let's say every minute:
> !image-2020-12-10-11-51-06-284.png!  
> if I click on the "Reconnect" button immediately after its appearance, connection is reestablished and everything runs fine for the following minute, then the error starts appearing again.
>  
> The situation is quite strange as the connection is fast and there are no issues or slowdowns while surfing the Internet or using other network applications.
> I have tested with another computer using a WiFi connection and another 4G and the issue sometimes occurs but not that often (one hour+ with no issues)
> Then I tested with a third computer using a 3G/H+ connection and the issue occurs with the same frequency (1 or 2 minutes).
>  
> *In the attachment logs for: guacamole-client, guacamole-server, reverse proxy*
>  
> Here is a small schematic about the environment:
> Client Browser → Internet → Reverse Proxy → Tomcat (serving GuacamoleClient) → guacd → RDP server
>  
> Between the client browser and the reverse proxy there are no components that could buffer data (e.g. forward proxies, antivirus software, ...).
>  
> Could you give me some suggestions?
> More details about the environment in the Environment section
>  
> Thank you very much in advance



--
This message was sent by Atlassian Jira
(v8.3.4#803005)