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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/02/19 23:57:50 UTC

[Bug 123411] Crashing Constantly Writer 4.0.1

https://issues.apache.org/ooo/show_bug.cgi?id=123411

Don DiCroce <do...@gmail.com> changed:

           What    |Removed                     |Added
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                 CC|                            |don.dicroce@gmail.com

--- Comment #7 from Don DiCroce <do...@gmail.com> ---
a)    I attempted to reproduce the bug using AOO 4.0.1 on a Windows 8.1
installation.  
i)    I did a copy and paste from a word document to a new AOO document.
ii)    I waited >5 minutes letting the laptop sit idle.  I did not experience
the app crashing.
iii)    I did a cut/paste of a text string by CTL-C and CTL-V and holding the
CTL-V down, continuously pasting the text string into the OO document.  After
~15 pages the CTL-V operation would freeze, i.e. no further text was pasted.  I
then had to release the CTL-V keys, hit the ENTER key and then I was able to
continue rapid pasting the text string as described above.  The operation
freezing is repeatable on this version of OO but it did not result in the app
crashing.
b)    Additional follow up tests or data:
i)    Attempt to determine the installation locale the author is using for PC
and AOO.
(1)    I took the snippet of the dump the originator provided and used
translate.google.com.  That service  detected Spanish and provided this
translation of the dump:
(a)    Problem signature: 
(b)       Problem Event Name: BEX 
(c)       Application Name: soffice.bin 
(d)       Application Version: 4.0.9714.500 
(e)       Timestamp implementation: 5237a093 
(f)       Faulting module name: MSVCR90.dll 
(g)       Fault Module Version: 9.0.30729.6161 
(h)       Timestamp Fault Module: 4dace5b9 
(i)       Exception Offset: 0006ccd5 
(j)       Exception Code: c0000417 
(k)       Exception Data: 00000000 
(l)       OS Version: 6.1.7601.2.1.0.256.49 
(m)       Locale ID: 3082 
(n)       Additional Information 1: BA57 
(o)       Additional Information 2: ba573593f6a8367c637773814419222c 
(p)       Additional Information 3: e1d7 
(q)       Additional Information 4: e1d75883bd4f80fa7ced1fdde852ff6a
(2)    Configure a Win 7 to a Spanish localization installation and then
install the compatible version of AOO and attempt to reproduce the issue.
ii)    As suggested by a previous reviewers comment, test against previous
versions of OO.
iii)    To determine if the crash is data dependent, retest by opening various
file types (as suggested by previous reviewer) with AOO such as:
(1)    Graphics file,
(2)    a word doc,
(3)     a OO document,
(4)    a text file, 
(5)    a XML file,
(6)     an HTML file, etc.

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