[Issue 128090] New: Crashes upon Open

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128090

          Issue ID: 128090
        Issue Type: DEFECT
           Summary: Crashes upon Open
           Product: General
           Version: 4.1.6
          Hardware: PC
                OS: Windows 10
            Status: UNCONFIRMED
          Severity: Major
          Priority: P5 (lowest)
         Component: ui
          Assignee: issues@openoffice.apache.org
          Reporter: villainousgrounds@gmail.com
  Target Milestone: ---

Several weeks ago I downloaded 4.1.6 - I've been using it daily, spreadsheet,
writer, presentations. Today I opened a spreadsheet from the cloud to enter my
daily numbers and as I typed the first number a document recovery dialogue box
appeared.  It simply stated that "Due to an unexpected error, OpenOffice
crashed.  All the files you were working on will now be saved.  The next time
OpenOffice is launched, your files will be recovered automatically." 

I followed the recovery path and reopened my file.  It crashed again.  I
rebooted my computer and tried a 3rd time.  I got out my other laptop which is
running 4.1.2 and it opened fine, I entered all of my data and closed it - no
issue.  So I'm fairly certain it's not the file being corrupted.  On my
original laptop I uninstalled Open Office and reinstalled 4.1.2 hoping that the
earlier version would work.  I opened a new document in writer and I was able
to type 5 words before it too crashed.  I've tried all types of documents,
presentations, spreadsheets...  they all crash.  

Since I had tried all of that, I ran scans on my computer to see if something
else was infected or corrupted.  The scan came up negative and there were no
issues, bugs, or fixes recommended.  

I am running an Intel Pentium N3540 @2.16GHz 64-bit Toshiba with Windows 10. 
The other laptop I have is identical to my "problem child".  There have been no
error codes - only the dialogue box that pops up. 

Help!

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[Issue 128090] Crashes upon Open

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128090

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |IRREPRODUCIBLE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #2 from oooforum (fr) <oo...@free.fr> ---
No news from OP: set temporarily as irreproducible

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[Issue 128090] Crashes upon Open

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128090

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|Major                       |Normal
             Status|RESOLVED                    |CLOSED

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[Issue 128090] Crashes upon Open

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128090

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oooforum@free.fr

--- Comment #1 from oooforum (fr) <oo...@free.fr> ---
This behavior is not typical and AOO works fine with Win10 all editions.

First, try to reset the user profile: 
https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426

Report back the outcome here.

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