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Posted to jaxme-dev@ws.apache.org by ian c <ha...@yahoo.com> on 2005/04/22 23:01:48 UTC
Who do I contact to debug mail server connectivity problems?
My work email system is unable to send email to subscribe to this group. The IT department does not know why it appears that the apache mail server is not receiving the email. I can find no email of phone contact information about how to debug this problem.
Would someone please forward me technical support contact information?
Sincerely,
Ian
In case anyone is interested, I am posting the details below�
Ian,
I received a failure notification late yesterday afternoon from our STMP server. It turns out the problem isn't with us receiving an email back. The problem is with them never getting the email sent from us. Here is what I found in the logs:
Received from ncimc1.phys.misyshealthcare.com ([10.101.221.21]) by ncsmtp2
Message from: <Co...@misyshealthcare.com>
Message map <e:\program files\trend\imss\ISNTSMTP\mqueue\F1C95F9C-0718-4C45-84A6-E6173EE3BE6C.DF>, Subject=<>, TID=<2140>
Message to: <ja...@ws.apache.org>
Push email into <scanning queue> OK
MTA finish, spend <219> ms, size=(0, 1306) bytes
Policy matching took <0>ms [170:764]
Matched rule : Outgoing Policy [170:764]
Get entity filename = no filename [170:764]
Get entity filename = no filename [170:764]
Filter(0x10001, Antivirus Filter) runs successfully, outcome: No_Virus, took <0>ms [170:764]
Filter(0x20006, SPAM FILTER) runs successfully, outcome: Passed, took <16>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20003, STANDARD FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20002, ATTACHMENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20002, ATTACHMENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Filter(0x20001, CONTENT FILTER) runs successfully, outcome: Passed, took <0>ms [170:764]
Final action is Deliver. [170:764]
Scan finish, scan took <47> ms, message took <0> ms, total <47> ms, size=(0, 1306) bytes
Push email into <delivery queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23047> ms
Push email into <retry queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <30547> ms
Push email into <retry queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23032> ms
Push email into <retry queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23281> ms
Push email into <retry queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23187> ms
Push email into <retry queue> OK
Routing Table for Recipient - <ja...@ws.apache.org> : SmartHost<>, DNSList<>, UseDNS<1>, Outbound<1>
Host list for DNS<>
DNS query or connect server fail -> <ja...@ws.apache.org>
ERROR: ERROR DELIVERING MAIL - TIMESTAMP AND REASON HAS BEEN UPDATED IN AF FILE
ERROR: MDA finish, delivery fail since <LRT: DNS query or connect server fail. no branch> and spend <23032> ms
Push email into <retry queue> OK
This indicates that our server cannot connect to their server. It doesn't tell me why but it is most likely a DNS or server failure. We currently have no reported problems of this happening with any email servers at any other companies. I attempted to send an email to postmaster@ws.apache.org but got the same result. The problem is specific to ws.apache.org. In most situations like this if I have a contact at the company I can attempt to contact their email person and find out why they are rejecting our messages. I didn't see a phone number on their web site. If you can get me a phone number of somebody to contact at Apache I will be happy to pursue this further.
Thanks
Corey
To avoid spam, for purposes of this posting, I changed the email address in the above message.
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Re: Who do I contact to debug mail server connectivity problems?
Posted by Jochen Wiedmann <jo...@gmail.com>.
ian c wrote:
> My work email system is unable to send email to subscribe to this
> group. The IT department does not know why it /appears/ that the apache
> mail server is not receiving the email. I can find no email of phone
> contact information about how to debug this problem.
>
>
>
> Would someone please forward me technical support contact information?
Hi, Ian,
I can't tell you, what your problems are. But I seriously doubt that
ws.apache.org has any. The DNS records are there:
[jwi@stujwi ws-jaxme]$ nslookup -type=mx ws.apache.org
Server: 192.168.1.254
Address: 192.168.1.254#53
Non-authoritative answer:
ws.apache.org mail exchanger = 10 mail.apache.org.
Authoritative answers can be found from:
apache.org nameserver = ns1.us.bitnames.com.
apache.org nameserver = ns2.surfnet.nl.
apache.org nameserver = ns.hyperreal.org.
apache.org nameserver = ns1.eu.bitnames.com.
mail.apache.org internet address = 209.237.227.199
ns.hyperreal.org internet address = 209.237.226.90
ns1.eu.bitnames.com internet address = 84.243.240.3
ns1.us.bitnames.com internet address = 63.251.223.170
ns2.surfnet.nl internet address = 192.87.36.2
ns2.surfnet.nl has AAAA address 2001:610:3:200a:192:87:36:2
And a connect works quite fine:
[jwi@stujwi ws-jaxme]$ telnet mail.apache.org 25
Trying 209.237.227.199...
Connected to mail.apache.org.
Escape character is '^]'.
220 apache.org ESMTP qpsmtpd 0.28 ready; send us your mail, but not
your spam.
HELO dsl.ispsoft.de
250 apache.org Hi dsl.ispsoft.de [213.178.172.6]; I am so happy to
meet you.
Mail FROM: jochen.wiedmann@gmail.com
250 jochen.wiedmann@gmail.com, sender OK - how exciting to get mail
from you!
RCPT To: jochen@apache.org
250 jochen@apache.org, recipient ok
DATA
354 go ahead
Subject: Test
Test
.
250 Queued!
quit
221 apache.org closing connection. Have a wonderful day.
Connection closed by foreign host.
I suggest, that your IT department tries to reproduce the above steps,
before guessing about problems on the Apache side. If, after that, they
still have the impression, that somethings wrong, you might open an
issue on http://issues.apache.org/jira in the infrastructure project.
Note, that you may use your private email account to subscribe your
business adress: See the section beginning with "Sometimes, you may want
to subscribe an address other than the one you are sending from." on
http://www.ezmlm.org/ezman/ezman1.html#ss1.3
Jochen
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