Please ask on the list before filing a new issue.

[Karl Fogel <kf...@newton.ch.collab.net>]

Folks, we're getting tons of new issues, which is a Good Thing in
general, but some of them don't really belong in the issue tracker.
They're things that would be better solved by a quick conversation
here on the dev list.  Compilation problems, behavior questions,
feature ideas that have been discussed before, that sort of thing.

*Please* be more conservative about filing issues.  The issues
database is physically much more cumbersome than email.  It wastes
people's time to have conversations in the issues database that should
be had in email.  (This is not a libel against the issue tracker, it's
just a result of the fact that the issues database is for permanent
storage and flow annotation, not for real-time conversation.)

If you encounter a situation where Subversion is clearly behaving
wrongly, or behaving opposite to what the documentation says, then
it's okay to file the issue right away (after searching to make sure
it isn't already filed, of course!).  But if you're

   a) Requesting a new feature, or
   b) Having build problems, or
   c) Not sure what the behavior should be, or
   d) Disagreeing with current intended behavior, or
   e) Not TOTALLY sure that others would agree this is a bug, or
   f) For any reason at all not sure this should be filed,

...then please post to the dev list first.  You'll get a faster
response, and others won't be forced to use the issues database to
have the initial real-time conversations.

Nothing is lost this way.  If we eventually conclude that it should be
in the issue tracker, then we can still file it later, after the
description and reproduction recipe have been honed on the dev list.

Thank you,
-Karl

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Re: Please ask on the list before filing a new issue.

[Karl Fogel <kf...@newton.ch.collab.net>]

Peter Davis <pe...@pdavis.cx> writes:
> You should link a copy of your very good email (in text form, with links to 
> how to subscribe to the dev list) on the front page of the issue tracker.  
> "Please read _this_ before you even /think/ about posting an issue!" or 
> something like that.

Glad you liked it :-).

It's not so easy to modify the presentation of the issue tracker
(those pages are generated by scripts on tigris.org), but I've put it
in HACKING at least, as per Kieran's suggestion.

-K

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Re: Please ask on the list before filing a new issue.

[Kieran <ki...@esperi.demon.co.uk>]

On Tue, 30 Jul 2002, Peter Davis wrote:

> You should link a copy of your very good email (in text form, with links to
> how to subscribe to the dev list) on the front page of the issue tracker.
> "Please read _this_ before you even /think/ about posting an issue!" or
> something like that.
>
I'd have thought that a reworked version should go into HACKING, as
being the canonical source for contributors to the project?

I actually looked in there for an "issues" section less than a week ago.

Regards

Kieran


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Re: Please ask on the list before filing a new issue.

[Peter Davis <pe...@pdavis.cx>]

You should link a copy of your very good email (in text form, with links to 
how to subscribe to the dev list) on the front page of the issue tracker.  
"Please read _this_ before you even /think/ about posting an issue!" or 
something like that.

On Tuesday 30 July 2002 08:51, Karl Fogel wrote:
> *Please* be more conservative about filing issues.

-- 
Peter Davis

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Re: Please ask on the list before filing a new issue.

[Arkadiusz Miskiewicz <mi...@pld.ORG.PL>]

Karl Fogel <kf...@newton.ch.collab.net> writes:

> Folks, we're getting tons of new issues, which is a Good Thing in
> general, but some of them don't really belong in the issue tracker.
> They're things that would be better solved by a quick conversation
> here on the dev list.  Compilation problems, behavior questions,
> feature ideas that have been discussed before, that sort of thing.
And what about when email to this list is ignored (or nobody is willing
to resolve issue) even when the problem is real? I'm talking about
,,ra_load and wrong loads'' email.

It's easy to get rid of problem with simple but horrible hack but
*the right way* (tm) is better. Unfortunately no one is willing
to tell me which is the right way and I don't even try to create
patch in such case.

[...]
> ...then please post to the dev list first.  You'll get a faster
> response, and others won't be forced to use the issues database to
> have the initial real-time conversations.

> -Karl

-- 
Arkadiusz Miśkiewicz   IPv6 ready PLD Linux at http://www.pld.org.pl
misiek(at)pld.org.pl   AM2-6BONE, 1024/3DB19BBD, arekm(at)ircnet, PWr

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