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Posted to server-user@james.apache.org by Alessandro Delgado <ad...@hotmail.com> on 2007/11/29 21:03:38 UTC
Compiling a FAQ on JAMES
Hi all!
I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
How to use a database for User Authentication?
How to use a database for Storing Mail?
How to configure a mailing list?
How to prevent spam?
How do I upgrade James?
To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
I'd also like to thank my welcoming by Bernd Fondermann, and say that I am really excited to be helping.
Greetings, Alessandro :-)
--
DELGADO, Alessandro
adelgado1313 [at] gmail [dot] com
Rio de Janeiro, RJ - BRASIL
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Re: Compiling a FAQ on JAMES
Posted by Norman Maurer <no...@apache.org>.
Nice to have you on board!
This points seems very good to me!
bye
Norman
Am Donnerstag, den 29.11.2007, 23:03 +0300 schrieb Alessandro Delgado:
> Hi all!
>
> I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
>
> As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
>
> How to use a database for User Authentication?
> How to use a database for Storing Mail?
> How to configure a mailing list?
> How to prevent spam?
> How do I upgrade James?
>
> To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
>
> I'd also like to thank my welcoming by Bernd Fondermann, and say that I am really excited to be helping.
>
> Greetings, Alessandro :-)
>
> --
> DELGADO, Alessandro
>
> adelgado1313 [at] gmail [dot] com
>
> Rio de Janeiro, RJ - BRASIL
>
> _________________________________________________________________
> Express yourself instantly with MSN Messenger! Download today it's FREE!
> http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
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> To unsubscribe, e-mail: server-user-unsubscribe@james.apache.org
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Re: Compiling a FAQ on JAMES
Posted by Stefano Bagnara <ap...@bago.org>.
Alessandro Delgado ha scritto:
> Hi all!
>
> I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
>
> As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
>
> How to use a database for User Authentication?
> How to use a database for Storing Mail?
> How to configure a mailing list?
> How to prevent spam?
> How do I upgrade James?
>
> To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
>
> I'd also like to thank my welcoming by Bernd Fondermann, and say that I am really excited to be helping.
>
> Greetings, Alessandro :-)
Welcome Alessandro!
I remember another question that we happen to reply often and is about
users using JAMES on a dial-up or another dynamic IP and having problems
connecting to port 25 of other servers or having their mail rejected by
Hotmail/Yahoo or other servers saying they are spammers.
The solution to their issues is most time to configure the
RemoteDelivery to use their provider SMTP server as a gateway.
Another frequently asked question is about users saying "I can send mail
but I cannot receive mail" but maybe this is more complex and requires
much more troubleshooting to understand if the user understand the MX
stuff, if they understand firewalls and other networking issues and if
they are able to run local checks to understand what's wrong, so maybe
we should skip this for the FAQ and maybe keep this for another task
(First Install Troubleshooting).
Thank you,
Stefano
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Re: Compiling a FAQ on JAMES
Posted by Bernd Fondermann <be...@googlemail.com>.
On Dec 1, 2007 8:19 PM, Alessandro Delgado <ad...@hotmail.com> wrote:
>
> Thank you for the answers, and sorry for the delay in answering, I had a problem with my Internet connection. (Never happens, gotta happen when I most need it ¬¬ )
>
>
> I will start collecting the answers and writing the FAQ entries. Of course, I'll try to include the problems you mentioned, such as:
>
> "My JAMES doesn't receives and/or sends, what's wrong?"
>
>
> This is a question that, the way I see it, must have plenty of answers; what possibilities do you guys think are the most usual, and therefore important to maintain on the FAQ, besides from the aforementioned Firewall Misconfiguration possibility?
Yeah, we simply want to present users some steps to check before they
have to come to the list.
A FAQ is not a manual. It's answers should not get too long. Instead,
they should refer to documentation where the problem is dealt with
separately.
So you'd have to find the fine line here between covering the frequent
problem and answering briefly.
The complex documentation is not covered by your GHOP task. (Although
nobody stops you from doing it, if you'd want to. ;-))
Bernd
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RE: Compiling a FAQ on JAMES
Posted by Norman Maurer <no...@apache.org>.
The most usual problems seems to be:
- Blocking firewall
- ISP blocks outgoing port 25
- Bad MX record
- Bad PTR record
- Using dynamic ip
bye
Norman
Am Samstag, den 01.12.2007, 22:19 +0300 schrieb Alessandro Delgado:
> Thank you for the answers, and sorry for the delay in answering, I had a problem with my Internet connection. (Never happens, gotta happen when I most need it ¬¬ )
>
>
> I will start collecting the answers and writing the FAQ entries. Of course, I'll try to include the problems you mentioned, such as:
>
> "My JAMES doesn't receives and/or sends, what's wrong?"
>
>
> This is a question that, the way I see it, must have plenty of answers; what possibilities do you guys think are the most usual, and therefore important to maintain on the FAQ, besides from the aforementioned Firewall Misconfiguration possibility?
>
> --DELGADO, Alessandro adelgado1313 [at] gmail [dot] comRio de Janeiro, RJ - BRASIL
>
> ----------------------------------------
> > Date: Fri, 30 Nov 2007 18:10:00 +0100
> > From: bf_jak@brainlounge.de
> > To: server-user@james.apache.org
> > Subject: Re: Compiling a FAQ on JAMES
> >
> > Alessandro Delgado wrote:
> >> Hi all!
> >>
> >> I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
> >>
> >> As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
> >>
> >> How to use a database for User Authentication?
> >> How to use a database for Storing Mail?
> >> How to configure a mailing list?
> >> How to prevent spam?
> >> How do I upgrade James?
> >
> > Very good! :-)
> >
> >> To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
> >
> > As I remember it, many questions deal with how to get the server to
> > receive and send out (relay) email correctly. Often those problems have
> > to do with misconfigured firewalls - the particular James server in
> > question is not reachable from some destination and cannot connect to
> > another server or cannot be connected. We then ask users to "telnet" to
> > the server or do other routine diagnosis. Maybe you have the time to
> > explore this field some more...?
> >
> > Bernd
> >
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, e-mail: server-user-unsubscribe@james.apache.org
> > For additional commands, e-mail: server-user-help@james.apache.org
> >
>
> _________________________________________________________________
> Express yourself instantly with MSN Messenger! Download today it's FREE!
> http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
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> For additional commands, e-mail: server-user-help@james.apache.org
>
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RE: Compiling a FAQ on JAMES
Posted by Alessandro Delgado <ad...@hotmail.com>.
Thank you for the answers, and sorry for the delay in answering, I had a problem with my Internet connection. (Never happens, gotta happen when I most need it ¬¬ )
I will start collecting the answers and writing the FAQ entries. Of course, I'll try to include the problems you mentioned, such as:
"My JAMES doesn't receives and/or sends, what's wrong?"
This is a question that, the way I see it, must have plenty of answers; what possibilities do you guys think are the most usual, and therefore important to maintain on the FAQ, besides from the aforementioned Firewall Misconfiguration possibility?
--DELGADO, Alessandro adelgado1313 [at] gmail [dot] comRio de Janeiro, RJ - BRASIL
----------------------------------------
> Date: Fri, 30 Nov 2007 18:10:00 +0100
> From: bf_jak@brainlounge.de
> To: server-user@james.apache.org
> Subject: Re: Compiling a FAQ on JAMES
>
> Alessandro Delgado wrote:
>> Hi all!
>>
>> I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
>>
>> As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
>>
>> How to use a database for User Authentication?
>> How to use a database for Storing Mail?
>> How to configure a mailing list?
>> How to prevent spam?
>> How do I upgrade James?
>
> Very good! :-)
>
>> To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
>
> As I remember it, many questions deal with how to get the server to
> receive and send out (relay) email correctly. Often those problems have
> to do with misconfigured firewalls - the particular James server in
> question is not reachable from some destination and cannot connect to
> another server or cannot be connected. We then ask users to "telnet" to
> the server or do other routine diagnosis. Maybe you have the time to
> explore this field some more...?
>
> Bernd
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: server-user-unsubscribe@james.apache.org
> For additional commands, e-mail: server-user-help@james.apache.org
>
_________________________________________________________________
Express yourself instantly with MSN Messenger! Download today it's FREE!
http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
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Re: Compiling a FAQ on JAMES
Posted by Bernd Fondermann <bf...@brainlounge.de>.
Alessandro Delgado wrote:
> Hi all!
>
> I'm participating of the Google Highly Open Participation Contest (http://code.google.com/opensource/ghop/2007-8/), and I've assigned to myself the task of compiling a FAQ list on JAMES (http://code.google.com/p/google-highly-open-participation-asf/issues/detail?id=16).
>
> As instructed, I went through the mailing list, and identified some questions which are frequently asked. The questions I came up with are:
>
> How to use a database for User Authentication?
> How to use a database for Storing Mail?
> How to configure a mailing list?
> How to prevent spam?
> How do I upgrade James?
Very good! :-)
> To me, these seem to be the most repeatedly asked questions. I'd like to know if you guys on the list think there are any more questions which regularly appear on the mailing list, that I failed to mention?
As I remember it, many questions deal with how to get the server to
receive and send out (relay) email correctly. Often those problems have
to do with misconfigured firewalls - the particular James server in
question is not reachable from some destination and cannot connect to
another server or cannot be connected. We then ask users to "telnet" to
the server or do other routine diagnosis. Maybe you have the time to
explore this field some more...?
Bernd
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