You are viewing a plain text version of this content. The canonical link for it is here.
Posted to general@logging.apache.org by yo...@apache.org on 2003/12/23 18:31:03 UTC
cvs commit: logging-site/docs/site bugreport.html
yoavs 2003/12/23 09:31:03
Added: docs/site bugreport.html
Log:
Added bugreport page.
Revision Changes Path
1.1 logging-site/docs/site/bugreport.html
Index: bugreport.html
===================================================================
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<!-- Content Stylesheet for Site -->
<!-- start the processing -->
<!-- ====================================================================== -->
<!-- GENERATED FILE, DO NOT EDIT, EDIT THE XML FILE IN xdocs INSTEAD! -->
<!-- Main Page Section -->
<!-- ====================================================================== -->
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<meta name="author" value="Glenn L. Nielsen">
<meta name="email" value="$au.getAttributeValue("email")">
<meta name="author" value="Yoav Shapira">
<meta name="email" value="$au.getAttributeValue("email")">
<link href="../css/site.css" rel="stylesheet" type="text/css"/>
<title>Logging Services - Bug Report Guidelines</title>
</head>
<body bgcolor="#ffffff" text="#000000" link="#525D76">
<table border="0" width="100%" cellspacing="0">
<!-- TOP IMAGE -->
<tr>
<td colspan="2">
<a href="http://logging.apache.org">
<img src="http://logging.apache.org/images/ls-logo.jpg" align="left" border="0"/>
</a>
</td>
</tr>
</table>
<table border="0" width="100%" cellspacing="4" cellpadding="0">
<tr><td colspan="2">
<hr noshade="" size="1"/>
</td></tr>
<tr>
<!-- LEFT SIDE NAVIGATION -->
<td width="20%" valign="top" nowrap="true">
<!-- ============================================================ -->
<table class="menu" width="160" border="0" cellspacing="2" cellpadding="1">
<tr >
<td><strong>About Logging Services</strong></td>
</tr>
<tr><td><small> <a href="../index.html">Welcome</a>
</small></td></tr>
<tr><td><small> <a href="../site/news.html">News</a>
</small></td></tr>
<tr bgcolor="#999999">
<td><html:img page="/images/space2.gif" height="1"></html:img></td>
</tr>
<tr >
<td><strong>Projects</strong></td>
</tr>
<tr><td><small> <a href="..">log4cxx (in incubation)</a>
</small></td></tr>
<tr><td><small> <a href="..">log4cplus (in incubation)</a>
</small></td></tr>
<tr><td><small> <a href="../log4j/docs">log4j</a>
</small></td></tr>
<tr><td><small> <a href="..">log4net (in incubation)</a>
</small></td></tr>
<tr><td><small> <a href="..">log4php (in incubation)</a>
</small></td></tr>
<tr><td><small> <a href="..">log4jplsql (in process)</a>
</small></td></tr>
<tr bgcolor="#999999">
<td><html:img page="/images/space2.gif" height="1"></html:img></td>
</tr>
<tr >
<td><strong>Information</strong></td>
</tr>
<tr><td><small> <a href="../site/mission-statement.html">Mission statement</a>
</small></td></tr>
<tr><td><small> <a href="../site/bylaws.html">Bylaws</a>
</small></td></tr>
<tr><td><small> <a href="..">License</a>
</small></td></tr>
<tr><td><small> <a href="../site/who-we-are.html">Who we are</a>
</small></td></tr>
<tr bgcolor="#999999">
<td><html:img page="/images/space2.gif" height="1"></html:img></td>
</tr>
<tr >
<td><strong>Support</strong></td>
</tr>
<tr><td><small> <a href="../site/cvs-repositories.html">CVS repositories</a>
</small></td></tr>
<tr><td><small> <a href="../site/mailing-lists.html">Mailing lists</a>
</small></td></tr>
<tr><td><small> <a href="../site/bugreport.html">Bug database</a>
</small></td></tr>
<tr bgcolor="#999999">
<td><html:img page="/images/space2.gif" height="1"></html:img></td>
</tr>
</table>
</td>
<td width="80%" align="left" valign="top">
<div style="position: relative; left: 8px;">
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#FFFFFF">
<font color="#2222AA" face="arial,helvetica,sanserif" size="+1">
<a name="Before you report a bug"> <strong>Before you report a bug</strong></a>
</font>
</td></tr>
<tr><td> </td></r>
<tr><td>
<blockquote>
<p>The Logging community consists of those who use Logging components, help answer
questions on discussions lists, contribute documentation and patches,
and those who develop and maintain the code for Logging components. Almost all those
who assist on a day to day basis resolving bug reports do this for a
wide variety of reasons, and almost all of them do this on their own time.</p>
<p>If you have a verified security bug to report please do not post it
to email lists or submit a bug report. Security bugs should be reported
privately by email to <a href="mailto:security@apache.org">security@apache.org</a>.
</p>
<p>Many bugs reported end up not being a bug in the Logging component's code, but are
due to misconfiguration, problems caused by installed applications, the
operating system, etc.
<ul>
<b>Before reporting a bug please make every effort to resolve the problem
yourself.</b>
</ul>
The remainder of this document points you toward resources you can use to
resolve the problem you are having.
</p>
</blockquote>
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#FFFFFF">
<font color="#2222AA" face="arial,helvetica,sanserif" size="+1">
<a name="Resources to help resolve Logging problems"> <strong>Resources to help resolve Logging problems</strong></a>
</font>
</td></tr>
<tr><td> </td></r>
<tr><td>
<blockquote>
<p>Here are some resources you can use to help you resolve the
problem you are having before reporting a bug.</p>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#828DA6">
<font color="#ffffff" face="arial,helvetica,sanserif">
<a name="Problem trouble shooting"><strong>Problem trouble shooting</strong></a>
</font>
</td></tr>
<tr><td>
<p>
<li><b>Documentation</b> - Review the documentation for the version
of the Logging component you are using. The problem you are having may already
be addressed in the docs.</li>
<li><b>Logs</b> - If the logging component supports this feature, enable
internal debugging of the logging component. This frequently yields
enough information to solve the problem.</li>
<li><b>FAQ's</b> - Search Frequently Asked Question documents. FAQ's
for all Jakarta projects can be found
<a href="http://jakarta.apache.org/site/faqs.html">here</a>.</li>
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#828DA6">
<font color="#ffffff" face="arial,helvetica,sanserif">
<a name="Bug Database"><strong>Bug Database</strong></a>
</font>
</td></tr>
<tr><td>
<p>Please search the bug database to see if the bug you are
seeing has already been reported.
<ul>
<li>The bug may have already been fixed and is available in a later
version or nightly build.</li>
<li>Someone else may have reported the bug, you could add supporting
information to help reproduce and resolve the bug.</li>
</ul>
Search the log4j bug database
<a href="http://nagoya.apache.prg/bugzilla/query.cgi?product=Log4j">
here</a>.<br />
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#828DA6">
<font color="#ffffff" face="arial,helvetica,sanserif">
<a name="Logging discussion lists"><strong>Logging discussion lists</strong></a>
</font>
</td></tr>
<tr><td>
<p>It is very likely you are not the first to run into a problem.
Others may have already found a solution. The various
<a href="../mailing-lists.html">Mailing Lists</a> will likely
have discussed this problem already. Search their archives
in one of the following locations:
<a href="http://marc.theaimsgroup.com/?l=log4j-user&r=1&w=2">Log4j-User Mailing list ARChives</a>,
<a href="http://nagoya.apache.org/eyebrowse/SummarizeList?listName=log4j-user-user@jakarta.apache.org">Log4j-User Eyebrowse</a>,
<a href="http://www.mail-archive.com/log4j-user@jakarta.apache.org">Mail Archive</a>.
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
</blockquote>
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
<table border="0" cellspacing="0" cellpadding="2" width="100%">
<tr><td bgcolor="#FFFFFF">
<font color="#2222AA" face="arial,helvetica,sanserif" size="+1">
<a name="Reporting a Logging bug"> <strong>Reporting a Logging bug</strong></a>
</font>
</td></tr>
<tr><td> </td></r>
<tr><td>
<blockquote>
<p>If after you have exhausted all other resources to resolve a problem
with your Logging component you may want to file a bug report. Please make sure the
problem is a bug in Logging and not a bug in your application.</p>
<p>Please make sure you provide as much information as possible. Its
very hard to fix a bug if the person looking into the problem can't
reproduce it. Here is a listing of information which should be included:
<ul>
<li><b>Logging component</b> - Logging component which has the bug.</li>
<li><b>Version</b> - Logging component version, if from a nightly build, version
and date of build.</li>
<li><b>Platform</b> - Hardward platform in use.</li>
<li><b>OS</b> - Computer operating system and version.</li>
<li><b>JVM</b> - JVM Version, if a java component or program.</li>
<li><b>Configuration</b> - Attach configuration files if they would help track
down the bug.</li>
<li><b>Log file excerpts</b> - Review your logs files, reproduce the bug with
debugging enabled in your Logging component configuration. Then submit any relevant
sections of the log which help document the bug.</li>
<li><b>Stack Traces</b> - Any stack traces generated by the bug, if any.</li>
<li><b>Example</b> - Example configuration files or web applications which
demonstrate the bug. When submitting an example which reproduces the bug,
please try to make it as simple as possible.</li>
<li><b>Bug Fix Patch</b> - A patch created using <code>diff -u</code> which
fixes the bug.
(If you have found a bug fix which can be applied to the Logging component's code)</li>
<li><b>Miscellaneous</b> - Any other information you feel will help track
down the problem.</li>
</ul>
Report a log4j bug
<a href="http://nagoya.apache.org/bugzilla/enter_bug.cgi?product=Log4j">
here</a>.<br />
</p>
</blockquote>
</p>
</td></tr>
<tr><td><br/></td></tr>
</table>
</div>
</td>
</tr>
<!-- FOOTER -->
<tr><td colspan="2">
<hr noshade="" size="1"/>
</td></tr>
<tr><td colspan="2">
<div align="center"><font color="#525D76" size="-1"><em>
Copyright © 1999-2004, Apache Software Foundation
</em></font></div>
</td></tr>
</table>
</body>
</html>
<!-- end the processing -->