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Posted to issues@openoffice.apache.org by bu...@apache.org on 2021/06/25 21:11:58 UTC
[Issue 128464] New: Impress crashed when inserting a file after
testing other feature
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Issue ID: 128464
Issue Type: DEFECT
Summary: Impress crashed when inserting a file after testing
other feature
Product: Impress
Version: 4.1.11-dev
Hardware: PC
OS: Windows 10
Status: CONFIRMED
Severity: Critical
Priority: P5 (lowest)
Component: ui
Assignee: issues@openoffice.apache.org
Reporter: peter.pratten2@gmail.com
Target Milestone: ---
I had been trying out test file
https://home.apache.org/~mseidel/AOO-builds/AOO-4111-Test/Full%20Installation/Apache_OpenOffice_4.1.11_Win_x86_install_en-US_f2fa887bab.exe
under issue 128453 concerning .wpl files.
On returning to inserting a .txt file into a slide AOO crashed due to
unexpected error. Both the Impress file I was working on and another which was
open both had to be recovered. I retried the insertion and the same thing
happened again.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #4 from Matthias Seidel <ms...@apache.org> ---
Please test again with AOO 4.1.10.
I doubt that this is related to the 4.1.1 Test build.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Peter Pratten <pe...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |peter.pratten2@gmail.com
--- Comment #9 from Peter Pratten <pe...@gmail.com> ---
Created attachment 87037
--> https://bz.apache.org/ooo/attachment.cgi?id=87037&action=edit
Windows when crash occur inserting .txt file
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #3 from Peter Pratten <pe...@gmail.com> ---
This is a new fault which appeared when using the test 4.1.11 file. It concerns
a crash when inserting a .txt file and affects an open writer as well as
impress files.
Issue 128462 related to .odt file being inserted so is not related.
I need the system working tomorrow so will have to revert to 4.1.10.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #14 from Peter Pratten <pe...@gmail.com> ---
I had open an Impress file with an empty slide selected.
I clicked Insert > File -> Explorer opens (now Windows style, previously AOO
style).
I selected any .txt file > Open -> crash windows shown in attachment.
Before testing file in the original description this did not occur. It started
after the test without returning to 4.1.10. Now it occurs every time on 4.1.10.
No change in procedure or file. No change with new profile.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #25 from Peter Pratten <pe...@gmail.com> ---
As you will have seen there the new test 4.1.11 cured the crashes.
Only outstanding is issue #128462.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #10 from Peter Pratten <pe...@gmail.com> ---
I'm back from village commitments. The two issues we are on require different
versions of OOo.
Here I'm on v4.1.10. I've tried remaking the profile as suggested and
everything hung up, even the Start button failed to open to provide a restart.
Eventually a right-click in open space on the desktop woke the machine up. I
restarted and cleared the new OpenOffice profile file and started Impress.
Insert file crashed as before. I noticed that the file browser was the standard
Windows one not the AAO which I had got used to. Attached crash report shows
two windows which actually overlapped. Recovery then followed as expected.
Copy and paste the text file worked.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |FIXED_WITHOUT_CODE
--- Comment #28 from Matthias Seidel <ms...@apache.org> ---
According to the last comment.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Arrigo Marchiori <ar...@yahoo.it> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |ardovm@yahoo.it
--- Comment #8 from Arrigo Marchiori <ar...@yahoo.it> ---
Hello Peter,
could you provide example files (both Impress and text) that cause the crash?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #26 from Matthias Seidel <ms...@apache.org> ---
That's odd, since that build doesn't change anything in that respect.
It only adds m4a to the list of secure extensions.
Nevertheless, can we close this issue?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #20 from Matthias Seidel <ms...@apache.org> ---
(In reply to Peter Pratten from comment #19)
> That "disappearance" was subsequent to the start of crashing. A hidden file
> may have caused the hanging of everything, but how can I see the
> "disappeared"?
>
> As for the changes in format, and the new profile didn't solve the problem
> of the crash, would it be best to return to the original (hopefully no more
> hidden process). I never found any Quick start icon (Skype keeps appearing
> and I never use it).
I am sure that the renaming of the profile went wrong. Otherwise I should be
able to recreate your crash.
Please reboot your PC and (as the first) action, rename the OO profile.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #13 from Matthias Seidel <ms...@apache.org> ---
(In reply to Peter Pratten from comment #10)
> I've tried remaking the profile as suggested and
> everything hung up, even the Start button failed to open to provide a
> restart.
That sounds like you had AOO open when you renamed the profile?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #7 from Peter Pratten <pe...@gmail.com> ---
I'm sorry, I don't understand. I tried logging to a different account but that
would only affect activity on the web and prevent me from reply to this bug
report.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Severity|Critical |Normal
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #5 from Peter Pratten <pe...@gmail.com> ---
It's back to 4.1.10 and still crashing. I've been inputting .txt files to
Impress slides for weeks. No idea what is wrong and I have to have it working
Sunday morning.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #29 from Peter Pratten <pe...@gmail.com> ---
It's crashing again!
New ODP not from my template.
Insert > File > select plain TXT file -> OpenOffice Document Recovery.
Tried several times, on one occasion I had to run the recovery twice to get the
ODP open.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |mseidel@apache.org
--- Comment #1 from Matthias Seidel <ms...@apache.org> ---
And did that ever work before?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
--- Comment #22 from Matthias Seidel <ms...@apache.org> ---
Then I am out of the race.
Until we cannot recreate it we do not know what is wrong on your side. Maybe
the files you use?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #24 from Peter Pratten <pe...@gmail.com> ---
I'd better go to issue 128453. See you there.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #21 from Peter Pratten <pe...@gmail.com> ---
I rebooted, deleted the profile, opened Impress so a new profile was created,
tried to insert a file but it still crashed.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|CONFIRMED |UNCONFIRMED
Component|ui |open-import
Ever confirmed|1 |0
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #12 from Matthias Seidel <ms...@apache.org> ---
Thanks for the screenshot.
What we now need is a step-by-step instruction how to recreate that crash.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #2 from Matthias Seidel <ms...@apache.org> ---
Is this the same like Issue 128462?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #16 from Peter Pratten <pe...@gmail.com> ---
Mid air Collision!
Comment #14 is a reply to comment #12.
Reply to comment 13# follows.
There were two Impress files open, I closed one and the other disappeared so
the was nothing to close.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #23 from Peter Pratten <pe...@gmail.com> ---
It's the same files that I used before it started crashing.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #18 from Matthias Seidel <ms...@apache.org> ---
(In reply to Peter Pratten from comment #16)
> Mid air Collision!
> Comment #14 is a reply to comment #12.
> Reply to comment 13# follows.
> There were two Impress files open, I closed one and the other disappeared so
> the was nothing to close.
And you are sure that there was no process open from the "disappeared" Impress
file?
Maybe someone else can recreate the crash? I can import a text file into an
empty Impress slide without problem.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #27 from Peter Pratten <pe...@gmail.com> ---
I'm at a loss to how it occurred and disappeared. It is now working. I'd better
not return to 4.1.10 so close the issue.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Marcus <ma...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|RESOLVED |CLOSED
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #15 from Matthias Seidel <ms...@apache.org> ---
I cannot reproduce that.
The Windows Explorer is default, you have to change it in Tools -Options if you
want the OO dialog.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #19 from Peter Pratten <pe...@gmail.com> ---
That "disappearance" was subsequent to the start of crashing. A hidden file may
have caused the hanging of everything, but how can I see the "disappeared"?
As for the changes in format, and the new profile didn't solve the problem of
the crash, would it be best to return to the original (hopefully no more hidden
process). I never found any Quick start icon (Skype keeps appearing and I never
use it).
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #17 from Peter Pratten <pe...@gmail.com> ---
Another mid-air collision!
Reply to comment #15:
This may be due to new profile, though I don't recall ever setting it to the OO
one.
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128464
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Version|4.1.11-dev |4.1.10
--- Comment #11 from Matthias Seidel <ms...@apache.org> ---
If I remember it right this already happens with AOO 4.1.10?
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[Issue 128464] Impress crashed when inserting a file after testing
other feature
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https://bz.apache.org/ooo/show_bug.cgi?id=128464
--- Comment #6 from Matthias Seidel <ms...@apache.org> ---
That's what I expected.
Try renaming your OpenOffice profile. In most cases that helps.
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