[Bug 7452] New: False positive

[bu...@bugzilla.spamassassin.org]

https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7452

            Bug ID: 7452
           Summary: False positive
           Product: Spamassassin
           Version: 3.4.1
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: P2
         Component: Rules
          Assignee: dev@spamassassin.apache.org
          Reporter: jacek@osuchowski.net
  Target Milestone: Undefined

We use emails to allow users to reset their passwords to our website. We send
very brief emails containing the reset password. Example between >>>>:
>>>>>
Your password to access your account is: 

S]U3bC7k 

Upon successful login you may change your password by going to Modify Account /
Change Your Password.  
>>>>>

The emails are marked as spam. Sample report from IsnotSpam.com:

SpamAssassin check details:
----------------------------------------------------------
SpamAssassin 3.4.1 (2015-04-28)

Result: ham (non-spam) (05.7points, 10.0 required)

pts rule name description
---- ---------------------- -------------------------------


* 3.5 BAYES_99 BODY: Bayes spam probability is 99 to 100%
* [score: 0.9995]
* -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3)
* [50.31.63.50 listed in wl.mailspike.net]
* -0.0 SPF_PASS SPF: sender matches SPF record
* 0.2 BAYES_999 BODY: Bayes spam probability is 99.9 to 100%
* [score: 0.9995]
* 2.1 HTML_IMAGE_ONLY_12 BODY: HTML: images with 800-1200 bytes of words
* 0.1 HTML_MESSAGE BODY: HTML included in message
* -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's
* domain
* 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily
* valid
* -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
* -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders
X-Spam-Status: Yes, hits=5.7 required=-20.0 tests=BAYES_99,BAYES_999,
DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,HTML_IMAGE_ONLY_12,HTML_MESSAGE,
RCVD_IN_MSPIKE_H3,RCVD_IN_MSPIKE_WL,SPF_PASS autolearn=no autolearn_force=no
version=3.4.0
X-Spam-Score: 5.7

I understand you trying to provide great software to fight email spam by you
are making my live miserable. I am having more problems with our emails marked
as spam then from the spam itself. Any help on how avoid being marked as spam
would help. Is there a way to be whitelisted by SpamAssasin globally. Most
emails are blocked by internet providers like Cablevision or comcast and
getting them to help is IMPOSSIBLE. 

Thank You

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[Bug 7452] False positive

[bu...@bugzilla.spamassassin.org]

https://bz.apache.org/SpamAssassin/show_bug.cgi?id=7452

Kevin A. McGrail <km...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |INVALID
                 CC|                            |kmcgrail@apache.org

--- Comment #1 from Kevin A. McGrail <km...@apache.org> ---
Apache SpamAssassin is a tool implemented by system administrators.  We do not
control those installations.

Please discuss on users@ mailing list as this is not a bug.  If you can make
some changes to your reset email, it's likely you can make it look less spammy.

Regards,
KAM

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