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Posted to dev@netbeans.apache.org by Antonio <an...@vieiro.net> on 2018/04/03 12:36:57 UTC
Anonymous issue reporting
Hi all,
I was looking at https://github.com/apache/incubator-netbeans/pull/471
and thought if it would be possible/desirable to have some anonymous
issue reporting at JIRA, or if we could set up some sort of "generic"
user for reporting issues automatically from the IDE.
Cheers,
Antonio
Disclaimer: anonymous reporting in JIRA from zillions of IDEs might be
considered spam.
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Re: Anonymous issue reporting
Posted by Neil C Smith <ne...@apache.org>.
On Tue, 3 Apr 2018 at 17:17 cowwoc <co...@bbs.darktech.org> wrote:
> I'm against this idea, simply because you lose accountability and
> two-way communication. We don't want people dumping stacktraces (or
> less) without explanation and disappearing.
>
Agreed! I think we can make this a lot friendlier / guide people through
the process without making it anonymous. Of course, not using JIRA might
help there! :-)
Best wishes,
Neil
--
Neil C Smith
Artist & Technologist
www.neilcsmith.net
Praxis LIVE - hybrid visual IDE for creative coding - www.praxislive.org
Re: Anonymous issue reporting
Posted by cowwoc <co...@bbs.darktech.org>.
I'm against this idea, simply because you lose accountability and
two-way communication. We don't want people dumping stacktraces (or
less) without explanation and disappearing. I've seen plenty of "bug
reports" online where users write "I did X and it didn't work" without
explaining what "didn't work" means or how they did X.
Gili
On 2018-04-03 8:36 AM, Antonio wrote:
> Hi all,
>
> I was looking at https://github.com/apache/incubator-netbeans/pull/471
> and thought if it would be possible/desirable to have some anonymous
> issue reporting at JIRA, or if we could set up some sort of "generic"
> user for reporting issues automatically from the IDE.
>
> Cheers,
> Antonio
>
> Disclaimer: anonymous reporting in JIRA from zillions of IDEs might be
> considered spam.
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@netbeans.incubator.apache.org
> For additional commands, e-mail: dev-help@netbeans.incubator.apache.org
>
> For further information about the NetBeans mailing lists, visit:
> https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
>
>
>
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Re: Anonymous issue reporting
Posted by cowwoc <co...@bbs.darktech.org>.
On 2018-04-03 4:06 PM, Matthias Bläsing wrote:
> Hi,
>
> Am Dienstag, den 03.04.2018, 20:21 +0200 schrieb Antonio:
>> Well, I thought NetBeans did already this this with some exceptions,
>> sending them to some server that was responsible for classifying them
>> automatically. Some other IDEs do the same as well. That would be a nice
>> feature to have, IMHO, but would require setting up a server for that.
>>
> From my perspective not the number of issues are important, but the
> quality of the reports.
>
> This is my opinion, not a veto or something.
>
> Greetings
>
> Matthias
The question is why we don't have enough context to begin with? I
understand this problem for issues that involve race-conditions, but for
most NullPointerExceptions where we collect all the gestures leading to
the error... why are we missing context?
I think the old system was actually quite reasonable in that some issues
(but not all) were auto-converted from a stacktrace report to a bug
report. If you think these automated reports were missing context then
we should:
1. Add more context and/or
2. Be more conservative in auto-creating issues. Figure out exactly what
kind of issues the Exception Reporter is good for. Only auto-promote
reports to an issue when we're absolutely sure it's a good fit. For the
rest, we can let users manually convert reports to full-blown bug
reports. The old system let you do this by clicking "Enter a new issue"
from a report page.
Gili
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Re: Anonymous issue reporting
Posted by Antonio <an...@vieiro.net>.
On 03/04/18 22:06, Matthias Bläsing wrote:
> [...]
> My full take on this as a user: You receive the IDE as a donation, so
> in return I expect reasonable bug reports. That includes registering
> and answering to further inquiries.
+1 Fully agree.
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Re: Anonymous issue reporting
Posted by Matthias Bläsing <mb...@doppel-helix.eu>.
Hi,
Am Dienstag, den 03.04.2018, 20:21 +0200 schrieb Antonio:
>
> Well, I thought NetBeans did already this this with some exceptions,
> sending them to some server that was responsible for classifying them
> automatically. Some other IDEs do the same as well. That would be a nice
> feature to have, IMHO, but would require setting up a server for that.
>
my personal experience is, that the "exception reported" issues were
mostly useless. What I remember:
- there is no context
- requests for more information were never handled
- comments were often unintelligible if at all present
My full take on this as a user: You receive the IDE as a donation, so
in return I expect reasonable bug reports. That includes registering
and answering to further inquiries.
From my perspective not the number of issues are important, but the
quality of the reports.
This is my opinion, not a veto or something.
Greetings
Matthias
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Re: Anonymous issue reporting
Posted by Antonio <an...@vieiro.net>.
Hi,
Well, I thought NetBeans did already this this with some exceptions,
sending them to some server that was responsible for classifying them
automatically. Some other IDEs do the same as well. That would be a nice
feature to have, IMHO, but would require setting up a server for that.
Cheers,
Antonio
On 03/04/18 20:03, Matthias Bläsing wrote:
> Hey,
>
> Am Dienstag, den 03.04.2018, 14:36 +0200 schrieb Antonio:
>>
>> I was looking at https://github.com/apache/incubator-netbeans/pull/471
>> and thought if it would be possible/desirable to have some anonymous
>> issue reporting at JIRA, or if we could set up some sort of "generic"
>> user for reporting issues automatically from the IDE.
>>
>
> I'm against this. If a user is not able/not willing to sign up for
> jira, I don't see how we will get sane bug reports.
>
> I think the only think this provokes is SPAM in the JIRA system.
>
> Greetings
>
> Matthias
>
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>
>
>
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Re: Anonymous issue reporting
Posted by Matthias Bläsing <mb...@doppel-helix.eu>.
Hey,
Am Dienstag, den 03.04.2018, 14:36 +0200 schrieb Antonio:
>
> I was looking at https://github.com/apache/incubator-netbeans/pull/471
> and thought if it would be possible/desirable to have some anonymous
> issue reporting at JIRA, or if we could set up some sort of "generic"
> user for reporting issues automatically from the IDE.
>
I'm against this. If a user is not able/not willing to sign up for
jira, I don't see how we will get sane bug reports.
I think the only think this provokes is SPAM in the JIRA system.
Greetings
Matthias
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Re: Anonymous issue reporting
Posted by John Muczynski <jo...@gmail.com>.
+1 I agree with Emilian
For what it's worth, I get reports from motivated customers and all they
can say is "yeah, I dunno why".
I end up being able to fix bugs from just a stack trace back.
Kind Regards,
Johnny
--
Johnny Muczynski
734-262-2045
On Sat, Apr 7, 2018 at 2:40 AM Emilian Bold <em...@protonmail.ch>
wrote:
> Anonymous issue reporting is super important.
>
> Even seeing how often a given stacktrace shows up gives you some info to
> prioritise work.
>
> I don't agree with forcing users to register to JIRA -- you will just get
> no submissions.
>
> The more barriers we put to superficial user contributions the less we
> will get.
>
> *Some* people *might* click on the *submit error* button. A much smaller
> percentage will accept using some OpenID login, like using their Google /
> GitHub login. An even smaller percentage will bother to give you their
> email and go through the user creation process.
>
> Also, users will not send you emails telling you why they stopped using
> NetBeans, they will just switch to something else.
>
> So, really, any kind of real-life feedback is gold!
>
> --emi
>
> ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
>
> On 3 April 2018 3:36 PM, Antonio <an...@vieiro.net> wrote:
>
> > Hi all,
> >
> > I was looking at https://github.com/apache/incubator-netbeans/pull/471
> >
> > and thought if it would be possible/desirable to have some anonymous
> >
> > issue reporting at JIRA, or if we could set up some sort of "generic"
> >
> > user for reporting issues automatically from the IDE.
> >
> > Cheers,
> >
> > Antonio
> >
> > Disclaimer: anonymous reporting in JIRA from zillions of IDEs might be
> >
> > considered spam.
> >
> >
> >
> ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> > To unsubscribe, e-mail: dev-unsubscribe@netbeans.incubator.apache.org
> >
> > For additional commands, e-mail: dev-help@netbeans.incubator.apache.org
> >
> > For further information about the NetBeans mailing lists, visit:
> >
> > https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@netbeans.incubator.apache.org
> For additional commands, e-mail: dev-help@netbeans.incubator.apache.org
>
> For further information about the NetBeans mailing lists, visit:
> https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
>
>
>
>
Re: Anonymous issue reporting
Posted by Emilian Bold <em...@protonmail.ch>.
Anonymous issue reporting is super important.
Even seeing how often a given stacktrace shows up gives you some info to prioritise work.
I don't agree with forcing users to register to JIRA -- you will just get no submissions.
The more barriers we put to superficial user contributions the less we will get.
*Some* people *might* click on the *submit error* button. A much smaller percentage will accept using some OpenID login, like using their Google / GitHub login. An even smaller percentage will bother to give you their email and go through the user creation process.
Also, users will not send you emails telling you why they stopped using NetBeans, they will just switch to something else.
So, really, any kind of real-life feedback is gold!
--emi
‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐
On 3 April 2018 3:36 PM, Antonio <an...@vieiro.net> wrote:
> Hi all,
>
> I was looking at https://github.com/apache/incubator-netbeans/pull/471
>
> and thought if it would be possible/desirable to have some anonymous
>
> issue reporting at JIRA, or if we could set up some sort of "generic"
>
> user for reporting issues automatically from the IDE.
>
> Cheers,
>
> Antonio
>
> Disclaimer: anonymous reporting in JIRA from zillions of IDEs might be
>
> considered spam.
>
>
> ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
>
> To unsubscribe, e-mail: dev-unsubscribe@netbeans.incubator.apache.org
>
> For additional commands, e-mail: dev-help@netbeans.incubator.apache.org
>
> For further information about the NetBeans mailing lists, visit:
>
> https://cwiki.apache.org/confluence/display/NETBEANS/Mailing+lists
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