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Posted to dev@tomcat.apache.org by in...@support.juno.com on 2004/01/28 05:23:59 UTC
DO NOT REPLY [Bug 26482] New: - Broken Link ; Reference ID[1M5Ls2rjcx0nFji]
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Frequently Asked Questions
--------------------------
Code: Question:
ERR017 Error: 691 Member ID / password invalid
ERR018 Error: 691 Member ID / password invalid (XP)
GCN001 I can't obtain a stable connection with Juno
GCN002 I can't obtain a stable connection with Juno (XP)
BRS002 I can not view Web pages
BRS003 I can not view Web pages (WinME)
BRS004 I can not view Web pages (XP)
EMA001 How do I use / setup e-mail?
EMA002 Setting up multiple e-mail accounts
NZP008 If I signed up for Platinum, why do I still see banner ads?
ISU015 How can I download a copy of Juno? (Current Member ID)
NZP020 I just signed up for Platinum, what next?
BLG006 How do I check my billing account status?
NZP001 What is Juno Platinum?
GCN003 I need an access number in my area
The following sub-topics are listed below:
------------------------------------------
Billing Questions My Juno
Browsing the Internet Contact Juno
CD Information Juno SpeedBand
Does Juno...? Juno Platinum
Dedicated E-mail Software Spam and Safety
E-mail on the Web Using Juno
Error Messages JunoPort
Getting Connected Juno Broadband
Installation and Setup
CODES AND QUESTIONS
Billing Questions
-----------------
BLG001 Does Juno accept checks or money orders?
BLG002 Does Juno accept cards other than Visa or MasterCard?
BLG003 I'm experiencing difficulties entering my credit card information
BLG004 Can I use a debit card to pay?
BLG005 How can I change credit cards after paying?
BLG006 How do I check my billing account status?
BLG007 When will my Platinum account be activated (Check/money order)?
BLG008 How can I pay for Juno Platinum?
BLG009 Pay by Phone Bill - Answers to Commonly Asked Questions
CDS001 How can I order a CD?
EAP001 How much does Juno cost?
NZP018 What is the status of my check or money order for Platinum?
NZP020 I just signed up for Platinum - What next?
BLG010 How long does it take for my account to be activated if I paid by check or money order?
Browsing the Internet
---------------------
BRS001 How do I use my Web browser?
BRS002 I can not view Web pages
BRS003 I can not view Web pages (WinME)
BRS004 I can not view Web pages (XP)
BRS005 How can I change my default Web browser?
BRS006 JavaScript errors
BRS007 Digital certificate expired error
BRS008 How do I set my browser's security settings for Juno?
BRS009 Graphics or Web pages do not display properly
NZP005 Using the Search / Browse feature
NZP009 Why can't I access the page to sign up for Juno Platinum?
CD Information
---------------
CDS001 How can I get a Juno CD?
CDS002 Can I give a copy of the Juno CD to a friend?
CDS003 How can I find out the status of my CD order?
Does Juno...?
----------------
DNZ001 Does Juno offer a Mac version?
DNZ002 Does Juno offer a Unix / Linux version?
DNZ003 Does Juno support Windows 2000?
DNZ004 Does Juno offer Broadband - DSL / cable?
DNZ005 Does Juno offer Web hosting?
DNZ006 Does Juno offer Web mail?
DNZ007 Does Juno support Windows ME?
DNZ008 Does Juno support firewall software?
DNZ009 Does Juno support...? (operating systems)
DNZ010 Does Juno support Usenet newsgroups?
DNZ011 Does Juno support online gaming?
DNZ012 Does Juno support multi-link PPP?
DNZ013 Does Juno support a chat feature?
DNZ014 Does Juno support Windows XP?
DNZ015 Does Juno Support V.92 modem?
Dedicated E-mail Software
------
EMA001 How do I use / setup e-mail?
EMA002 Setting up multiple e-mail accounts
EMA003 My e-mail is stuck
EMA004 How can I use e-mail auto configuration?
EMA005 I have Norton anti-virus and I can't receive e-mail
EMA006 I get disconnected after sending and receiving e-mail
EMA007 How many messages can I send?
EMA008 I can't open attachments
EMA009 How can I remove an e-mail account from my e-mail program?
EMA010 I cannot send e-mail
EMA011 I cannot set up Juno E-mail automatically
EMA012 Can I change my Member ID or e-mail address?
EMA014 I can't send mail using Outlook Express when I havve set up other e-mail accounts
E-mail on the Web
------------------
EMW001 What is E-mail on the Web?
EMW002 How do I delete messages using E-mail on the Web?
EMW003 How do I send messages using E-mail on the Web?
EMW004 How do I use my E-mail on the Web Address Book?
EMW005 How do I use my E-mail on the Web folders?
EMW006 How do I send attachments with E-mail on the Web?
EMW007 How do I open attachments with E-mail on the Web?
EMW008 How do I send messages to a mailing list in my Address Book?
EMW009 How do I report Junk Mail?
EMW010 How do I configure my Junk Mail Filter settings?
EMW011 How do I use the 'Block List' feature? (Platinum Only)
EMW012 How do I use the 'Safe List' feature? (Platinum Only)
EMW013 How do I use Mail Assistants? (Platinum Only)
EMW014 How do I set up External POP accounts? (Platinum Only)
Error Messages
--------------
ERR001 Error: Bad command or filename
ERR002 Error: Detected locked file
ERR003 Error: Kernel32.dll
ERR005 Error: No network connection detected
ERR006 Proxy server error
ERR007 Error: TCP/IP not installed
ERR008 Error: TCP/IP not installed (WinME)
ERR010 Error: 553 Domain is not in my list of rcpt hosts
ERR011 Error: 602 Port already open
ERR012 Error: 629 Port disconnected by the remote computer
ERR013 Error: 629 Port disconnected by remote computer (XP)
ERR014 Error: 645 Internal authentication
ERR015 Error: 645 Internal authentication (WinME)
ERR016 Error: 645 Internal authentication (XP)
ERR017 Error: 691 Member ID / password invalid
ERR018 Error: 691 Member ID / password invalid (XP)
ERR019 I can't close or log off from Juno
ERR020 I can't close or log off from Juno (WinME)
ERR021 I can't close or log off from Juno (XP)
ERR022 I can't complete my profile
ERR023 JTV does not close
ERR024 JTV does not close (XP)
ERR058 JTV does not close (WinME)
ERR025 Error: Dial-up networking not installed
ERR026 Error: Dial-up networking not installed (WinME)
ERR027 Error: 630 Hardware failure
ERR028 Error: A required .DLL file, javai.dll, was not found
ERR029 Error: Fatal exception 06
ERR030 Error: Your connection is about to be terminated
ERR031 Error 680: There is no dial tone
ERR032 Error: You do not have any accounts configured for sending e-mail
ERR033 Error: 650 Server not responding
ERR034 Error: 650 Server not responding (WinME)
ERR035 Error: 650 Server not responding (XP)
ERR036 Error: JunoPort is already running
ERR037 Error: JunoPort is already running (XP)
ERR038 I'm not getting a resume button
ERR039 Error: Unable to contact Juno server
ERR040 Error: Unable to contact Juno server (XP)
ERR041 Juno failed to update correctly after reboot
ERR042 Unable to contact Juno server using firewall programs
ERR043 Error: 678 Remote modem not responding
ERR044 Error: 678 Remote modem not responding (XP)
ERR045 Error: PRM2 Unable to contact Juno server
ERR046 Error: PRM2 Unable to contact Juno server (XP)
ERR047 Error: LGN2 Unable to contact Juno server
ERR048 Error: LGN2 Unable to contact Juno server (XP)
ERR049 Error: 631 The port was disconnected by the user
ERR050 Error: 666 Your modem is not ready
ERR051 Error: 677 A person answered instead of a modem
ERR052 Error: Your Juno member ID appears to be in use by another user
ERR053 Error: The connection to the server has been dropped
ERR054 Error: 619 The port is disconnected
ERR055 Error: PRM2 Unable to contact Juno server (WinME)
ERR056 Error: 629 Port disconnected by remote computer (WinME)
ERR057 I get a configuration error when I start Juno
ERR059 Juno has encountered a problem and needs to close
ERR060 Error: 731 Runtime error
BRS002 I can not view Web pages
BRS003 I can not view Web pages (WinME)
BRS006 JavaScript errors
EMA010 I cannot send e-mail
EMA011 I cannot set up Juno E-mail automatically
Getting Connected
-----------------
GCN001 I can't obtain a stable connection with Juno
GCN002 I can't obtain a stable connection with Juno (XP)
GCN003 I need an access number in my area
GCN004 How do I change access numbers?
GCN005 I double-click on the Juno icon but nothing happens
GCN006 I double-click on the Juno icon but nothing happens (WinME)
GCN007 I double-click on the Juno icon but nothing happens (XP)
GCN008 Can I use dial-up networking to connect to Juno?
GCN009 Why can't I reach 56kbps with my 56k modem?
GCN010 My computer freezes (locks up) when I use Juno
GCN011 Juno screen flashes and I can't log on
GCN012 Juno screen flashes and I can't log on (WinME)
GCN013 Juno screen flashes and I can't log on (XP)
GCN014 Juno launches every time I turn on my computer
GCN015 Juno launches every time I turn on my computer (XP)
GCN016 My modem keeps making noise even after I get connected
GCN017 My modem keeps making noise even after I get connected (XP)
GCN018 I can't hear my modem dial
GCN019 When I click on the connect button, nothing happens
GCN020 When I click on the connect button, nothing happens (XP)
GCN022 Why are there two asterisks (**) next to my access number? (Phone list)
GCN024 Why is my connection so slow?
BRS002 I can not view Web pages
BRS003 I can not view Web pages (WinME)
CDS001 How can I order a CD?
DNZ008 Does Juno support firewall software?
DNZ009 Does Juno support...? (operating systems)
DNZ010 Does Juno support Usenet newsgroups?
ERR005 Error: No network connection detected
ERR006 Proxy server error
DNZ015 Information about V.92 modem
Installation / Setup
--------------------
ISU001 What are the minimum system requirements?
ISU002 How do I install Juno from the Web?
ISU003 Creating multiple Juno member IDs
ISU004 How do I change my Password?
ISU005 How can I get the latest version of Juno?
ISU006 I downloaded Juno - What next?
ISU007 Will Juno affect my other ISP?
ISU008 AOL starts when I double-click on the Juno icon
ISU010 Was my account created?
ISU011 Accessing AOL through Juno
ISU013 Can I use pulse dialing?
ISU014 Why is Juno limiting downloads?
ISU015 How can I download a copy of Juno? (Current Member ID)
ISU017 How do I reset my password?
BRS001 How do I use my Web browser?
CDS001 How can I order a CD?
EMA001 How do I use / setup e-mail?
EMA002 Setting up multiple e-mail accounts
EMA011 I cannot set up Juno E-mail automatically
NZP008 If I signed up for Platinum, why do I still see banner ads?
NZP010 Downloading Juno Platinum
NZP020 I just signed up for Platinum - What next?
My Juno
----------
MNZ001 What is my Juno?
MNZ003 I can't log in to the "My Account" page
MNZ004 How do I customize the Juno Start page
Contact Juno
-----------------
UNZ003 How do I get support?
NZC001 How do I provide feedback / kudos?
NZC008 How do I get live e-mail support?
Juno SpeedBand
--------------
ACL111 What is Juno SpeedBand?
ACL112 What are the Minimum Hardware and Software Requirements for Juno SpeedBand?
ACL113 How Do I Sign up for Juno SpeedBand?
ACL114 Where Can I Download Juno SpeedBand?
ACL115 How do I install Juno SpeedBand?
ACL116 What Browsers can I use with Juno SpeedBand?
ACL121 How do I adjust image quality when using Juno SpeedBand?
ACL122 Can I adjust the speed of Juno SpeedBand?
ACL123 How do I start Juno SpeedBand?
ACL124 Can I use Juno SpeedBand when connected to another ISP?
ACL125 How do I Disable Juno SpeedBand?
ACL126 Using the Exclusion List
ACL127 How can I see the amount of speed improvement I'm getting?
ACL128 How do I uninstall Juno SpeedBand?
ACL129 Does Juno SpeedBand speed up e-mail downloads
ACL131 Can I use Juno SpeedBand on Secure Pages?
ACL132 I can't get Windows Update to work (with Juno SpeedBand enabled)
ACL133 Why do I get a Juno SpeedBand Unavailable status?
ACL134 Error: Juno SpeedBand encountered a problem while starting
ACL135 Error: Juno SpeedBand acceleration is unavailable for this online session.
ACL136 Error: Juno SpeedBand could not start due to a conflict with another application.
ACL137 Error: The file sdi.db, used by Juno SpeedBand, cannot be created or modified.
ACL138 Error: Failed to automatically enable the proxy settings in Internet Explorer.
ACL139 Error: The Juno SpeedBand software is already running.
ACL141 Error: Juno SpeedBand has encountered a problem with the Windows Operating System.
ACL142 Error: Juno SpeedBand has encountered a problem while launching.
ACL143 Error: Your copy of the Juno SpeedBand software has been corrupted.
ACL144 Error: Juno SpeedBand has encountered a problem and needs to close.
ACL145 What gets accelerated with Juno SpeedBand?
ACL146 How does Juno SpeedBand work?
ACL147 Error: Page Cannot Be Displayed with Juno SpeedBand.
Juno Platinum
----------------
NZP001 What is Juno Platinum?
NZP002 Using the JunoPort or the Platinum Toolbar
NZP003 Customizing and using the ticker
NZP004 Accessing e-mail through the JunoPort or the Platinum Toolbar
NZP005 Using the Search / Browse feature
NZP006 Using the pop-up menu
NZP007 Is Platinum available in Canada?
NZP008 If I signed up for Platinum, why do I still see banner ads?
NZP009 Why can't I access the page to sign up for Juno Platinum?
NZP010 Downloading Juno Platinum
NZP011 Can I play online multiplayer games using Juno Platinum?
NZP012 What happened to Juno Platinum special?
NZP015 How many hours per month do I get with Platinum?
NZP016 When does my Platinum service end?
NZP017 How do I sign up for Platinum?
NZP018 What is the status of my check or money order for Platinum?
NZP019 I want to cancel Juno Platinum
NZP020 I just signed up for Platinum - What next?
NZP021 Do you have Platinum family accounts?
NZP022 How many accounts does Platinum work for?
EAP001 How much does Juno cost?
Spam And Safety
---------------
SPM001 Safe surfing for kids / new federal laws for minors
SPM003 What is Spam?
SPM004 How do I report Spam?
SPM005 How do I report abuse?
Using Juno
-------------
UNZ001 What is Juno?
UNZ002 What is Juno's policy about privacy?
UNZ004 Why am I being asked to complete my profile?
UNZ005 How do I edit my profile?
UNZ008 How do I use a Calling Card with Juno?
UNZ009 How do I change the volume on JTV?
UNZ010 How do I disable and remove the custom prefix in the Juno dialer?
EMA012 Can I change my Member ID or e-mail address?
NZP017 How do I sign up for Platinum?
JunoPort
--------
ZPT001 Using the JunoPort
ZPT002 Can I hide or minimize the JunoPort?
ZPT003 JunoPort does not display
ZPT004 JunoPort does not display (WinME)
ZPT005 JunoPort does not display (XP)
ZPT006 Offensive advertisements
ZPT007 Ticker does not work
ZPT008 Docking does not work
ZPT009 The JunoPort is making a clicking noise
ZPT010 The JunoPort is making a clicking noise (XP)
ZPT011 The JunoPort terminates even though I'm interacting with it
Juno Broadband
--------------
DNZ004 Does Juno offer Broadband - DSL / cable?
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