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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/09/05 00:27:41 UTC
[Issue 125585] New: More Impress crashes - Windows error message
https://issues.apache.org/ooo/show_bug.cgi?id=125585
Issue ID: 125585
Issue Type: DEFECT
Summary: More Impress crashes - Windows error message
Product: Impress
Version: 4.1.1
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: critical
Priority: P3
Component: ui
Assignee: issues@openoffice.apache.org
Reporter: or@virginia.edu
Created attachment 83933
--> https://issues.apache.org/ooo/attachment.cgi?id=83933&action=edit
Windows crash message
In addition to crashing when exporting large files to PDF [issue 125534],
Impress crashes randomly ALL the time. This time, Windows 7 Pro 64-bit
generated a message that I saved as a screen snapshot capture.
No idea what it means, other than it may be in the same league as the repeated
"bad allocation" crash messages I also get, which seems related to OO's memory
management issues.
Moreover, after some crashes, the open files become corrupted, as evidenced by
inserted objects becoming replaced by placeholder boxes after the recovery
attempt, perhaps because they couldn't be preserved due to memory allocation
issues.
>From the Tools, Options, Memory settings, it would seem that OO may be trying
to actively manage memory allocation for loaded files, swapping items in and
out of caches after some time, etc. But if a file were to take up 256 MB of
RAM, that is a mere 6.25% of the usual 4GB physical RAM of most Windows
installations, let alone the total memory (RAM + virtual).
Given that today's machines have huge amounts of memory (physical and virtual),
it seems that OpenOffice ought to leave most or all of the memory management to
Windows.
It would seem that the OS's should be far more adept at managing memory than
apps. It is a HUGE waste of user time to try using an office suite app that
cant stay up for more than 10 or 15 operations before crashing.
Thank you for any forthcoming fixes,
O. Rondon
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #5 from oooforum <oo...@free.fr> ---
(In reply to or from comment #4)
> But to me, as the attachment I posted shows, an error message from the OS
A crash can have multiple cause.
Feel free to post on https://forum.openoffice.org
And provide a step-by-step procedure to reproduce your issue.
If this will be clearly a bug, come back here report it.
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #9 from or@virginia.edu ---
Created attachment 84278
--> https://issues.apache.org/ooo/attachment.cgi?id=84278&action=edit
Reliability Monitor report
attachment for Comment 8
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #1 from or@virginia.edu ---
(System used: Windows 7 Pro 64-bit on Core i& 3.4 GHz CPU, 8GB RAM, 128 GB SSD,
500 GB HD)
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |NOT_AN_ISSUE
--- Comment #7 from oooforum <oo...@free.fr> ---
(In reply to oooforum from comment #5)
> I hope that I'm not being redundant here, but I'm having a similar issue,
> but without the message from Windows.
So this is not similar if it's different ;-)
No news about the author since +30 days.
Like him, go to our support forum to get help.
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #10 from or@virginia.edu ---
Created attachment 84279
--> https://issues.apache.org/ooo/attachment.cgi?id=84279&action=edit
Technical details for Relaibility Monitor report on soffice.bin crash
attachment for Comment 8
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #4 from or@virginia.edu ---
(In reply to oooforum from comment #3)
> Before talking about bug, your problem must be reproduce by others users.
> It will be better to join our support forum in this case.
Ok.
But to me, as the attachment I posted shows, an error message from the OS
pointing to the executable that crashed (soffice.bin), the failing module
(Visual C++ runtime), and the the reason for the crash (unusual request by the
app), is by definition a bug.
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
Bob Balsie <a1...@stny.rr.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |a10hog@stny.rr.com
--- Comment #6 from Bob Balsie <a1...@stny.rr.com> ---
(In reply to oooforum from comment #5)
> (In reply to or from comment #4)
> > But to me, as the attachment I posted shows, an error message from the OS
> A crash can have multiple cause.
> Feel free to post on https://forum.openoffice.org
> And provide a step-by-step procedure to reproduce your issue.
>
> If this will be clearly a bug, come back here report it.
I hope that I'm not being redundant here, but I'm having a similar issue, but
without the message from Windows.
I'm running a PC with Windows 7 Professional. I have OO 4.1.1. I have an
Impress file of about 14 slides, all with 4 - 6 photos on each slide. The
program crashes under a couple of different circumstances. I can load the file,
and then start using the PgDn key to step through the slides. After stepping
through a few, the program puts up a message stating that OO has crashed due to
an unknown error and that the file will be saved and then recovered the next
time OO starts. The second scenario is when I try to export the file as a PDF.
It gets maybe 15% of the way through and then crashes with the same message.
After a couple of crashes like this, I have to use the Task Manager to end the
program, because the error message window that OO is displaying never goes away
and cannot be closed.
I tried to attach the file to this comment, but received a message that it is
too large. If someone can email me, I can send it back to you that way. I hope
that this will help you solve the problem because at this point, Impress is
unusable by me.
By the way, up to this point, I've been very happy with the entire Open Office
Suite of applications.
Bob
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
--- Comment #8 from or@virginia.edu ---
(In reply to oooforum from comment #7)
> (In reply to oooforum from comment #5)
> > I hope that I'm not being redundant here, but I'm having a similar issue,
> > but without the message from Windows.
> So this is not similar if it's different ;-)
>
> No news about the author since +30 days.
> Like him, go to our support forum to get help.
There is no help for these crashes in the forum, other than the already tried
and not useful user profile replacement.
I found a useful Windows 7 tool that keeps track of problems. It's the
Reliability Monitor. It shows the list of O.O. crashes during the week when the
reported problem happened. I am attaching a screen grab of the report, and the
technical details of the soffice.bin crash I reported.
As it can be seen on the crash report, it was a C++ Runtime error caused by the
app. and pointing to the app. support team for information. To me this means
that the OO team ought to investigate how soffice.bin interacts with the C++
library to terminate in an unusual way. I would think there aren't an infinite
number of lines where soffice.bin calls C++ dll's to terminate. This would
point to a way to a solution without having to reproduce the bug.
My solution was simple: I uninstalled 4.1.1 and went back to 4.1.0. It still
crashes a lot, but maybe between 2 and 5 times less often. Maybe someone will
come up with a fix sometime.
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |oooforum@free.fr
--- Comment #3 from oooforum <oo...@free.fr> ---
Before talking about bug, your problem must be reproduce by others users.
It will be better to join our support forum in this case.
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[Issue 125585] More Impress crashes - Windows error message
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125585
brinzing <ol...@gmx.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |oliver.brinzing@gmx.de
--- Comment #2 from brinzing <ol...@gmx.de> ---
.
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