You are viewing a plain text version of this content. The canonical link for it is here.
Posted to dev@pdfbox.apache.org by Maruan Sahyoun <sa...@fileaffairs.de> on 2020/06/30 18:15:40 UTC
Jira Issue Types
Hi,
in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
one would immediately recognize such ticket types.
WDYT?
--
Maruan Sahyoun
FileAffairs GmbH
Josef-Schappe-Straße 21
40882 Ratingen
Tel: +49 (2102) 89497 88
Fax: +49 (2102) 89497 91
sahyoun@fileaffairs.de
www.fileaffairs.de
Geschäftsführer: Maruan Sahyoun
Handelsregister: AG Düsseldorf, HRB 53837
UST.-ID: DE248275827
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
For additional commands, e-mail: dev-help@pdfbox.apache.org
Re: Jira Issue Types
Posted by "Martinez, Mel - 1004 - MITLL" <m....@ll.mit.edu>.
It’s not a bad idea - though in fact, upon selecting the “How to …” issue type, maybe JIRA could be triggered to display a note suggesting that they post their question first on the pdfbox user’s mailing list?
On the other hand, the idea of accumulating ‘How to ..’ questions within Jira could be a nice means for accumulating an FAQ database. On the other other hand, there are a couple of tools out there one can use that are dedicated to that so might be better choices.
Just some thoughts from a long-time lurker.
-Mel
> On Jul 1, 2020, at 2:45 AM, Maruan Sahyoun <sa...@fileaffairs.de> wrote:
>
>
>
>> I'm in favour of this, however - could this be an apache "culture thing"
>> that "how-to questions should be asked on the mailing list"?
>>
>
> the idea is not to replace the mailing list - how to questions should still be asked there. But some users do open a ticket in
> Jira when they should ask a how to question or because they believe it's a bug but it turns out to be knowledge related.
>
> BR
> Maruan
>
>> Tilman
>>
>> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
>>> Hi,
>>>
>>> in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
>>> another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
>>> one would immediately recognize such ticket types.
>>>
>>> WDYT?
>>>
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
>> For additional commands, e-mail: dev-help@pdfbox.apache.org
>>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org <ma...@pdfbox.apache.org>
> For additional commands, e-mail: dev-help@pdfbox.apache.org <ma...@pdfbox.apache.org>
Re: Jira Issue Types
Posted by Maruan Sahyoun <sa...@fileaffairs.de>.
> I'm in favour of this, however - could this be an apache "culture thing"
> that "how-to questions should be asked on the mailing list"?
>
the idea is not to replace the mailing list - how to questions should still be asked there. But some users do open a ticket in
Jira when they should ask a how to question or because they believe it's a bug but it turns out to be knowledge related.
BR
Maruan
> Tilman
>
> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
> > Hi,
> >
> > in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
> > another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
> > one would immediately recognize such ticket types.
> >
> > WDYT?
> >
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
> For additional commands, e-mail: dev-help@pdfbox.apache.org
>
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
For additional commands, e-mail: dev-help@pdfbox.apache.org
Re: Jira Issue Types
Posted by Tilman Hausherr <TH...@t-online.de>.
I'm in favour of this, however - could this be an apache "culture thing"
that "how-to questions should be asked on the mailing list"?
Tilman
Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
> Hi,
>
> in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
> another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
> one would immediately recognize such ticket types.
>
> WDYT?
>
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
For additional commands, e-mail: dev-help@pdfbox.apache.org
Re: Jira Issue Types
Posted by Andreas Lehmkuehler <an...@lehmi.de>.
Am 30.06.20 um 20:15 schrieb Maruan Sahyoun:
> Hi,
>
> in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
> another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
> one would immediately recognize such ticket types.
Projects are not allowed to define their own issue types. We have to use the
default ones.
> WDYT?
We are limited to labels and maybe components.
Andreas
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@pdfbox.apache.org
For additional commands, e-mail: dev-help@pdfbox.apache.org