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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/03/26 16:45:42 UTC
[Bug 121964] New: random unexpected error followed by recovery of
one or many currently open spreadsheets
https://issues.apache.org/ooo/show_bug.cgi?id=121964
Bug ID: 121964
Issue Type: DEFECT
Summary: random unexpected error followed by recovery of one or
many currently open spreadsheets
Classification: Application
Product: Calc
Version: AOO 3.4.1
Hardware: PC
OS: Windows XP
Status: UNCONFIRMED
Severity: normal
Priority: P3
Component: editing
Assignee: issues@openoffice.apache.org
Reporter: gc1936@hotmail.com
CC: issues@openoffice.apache.org
Created attachment 80467
--> https://issues.apache.org/ooo/attachment.cgi?id=80467&action=edit
daily rough budget
Calc suffers an unexpected error either on opening or later (or both) and goes
to file recovery. Recovered file always(?) seems to be up to date with changes
before made before crash but I check this with care. Only observed on
pre-existing files opened from desktop. I don't often create new ones. This
appears to be getting more common, now cannot expect to use a file without one
or more crashes. All these commonly used files are password protected, one has
been for several years, others only since about a month ago.
In addition, opening any of these files sometimes leads to a hung startup which
can be corrected by closing calc and reopening OO with no prior file identity.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #7 from Edwin Sharp <el...@mail-page.com> ---
I'm no expert, but it looks like Internet Explorer is the culprit.
Maybe Tools - Options... - OpenOffice.org - Online Update - Online Update
Options -> uncheck Check for updates automatically will help.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #6 from gc1936@hotmail.com ---
Created attachment 80492
--> https://issues.apache.org/ooo/attachment.cgi?id=80492&action=edit
Dr Watson log - abbreviated
This Dr W immediately after an OO error occurring to sample file previously
supplied.
Original too long for 1000KB limit so have trimmed out a large chunk. Low end
should include last several instances.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #8 from gc1936@hotmail.com ---
I can see that Dr Watson is recording problems with IE but I don't know how/if
they produce related problems in OO. Any thoughts? I have tried switching off
auto update for Windows but it has zero effect.
Now here's a new one. Ttwo or maybe three recent occurrences of the "unknown
error" have now generated a new error box which says:
DDE Server Window: soffice.bin - Appplication Error
The instruction at "0x05257455" referenced memory at"0xff00000c". The memory
could not be read.
Click on OK to terminate the program.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #5 from elish <el...@mail-page.com> ---
I think Dr. Watson should be running in the background until the crash occurs
again in order to capture information.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
elish <el...@mail-page.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
CC| |elish@mail-page.com
--- Comment #1 from elish <el...@mail-page.com> ---
Attachment opened smoothly in Rev. 1458937.
Please provide recovered file.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #3 from elish <el...@mail-page.com> ---
The attachment works OK in Rev. 1458937 under windows 7, also when password is
applied.
Can you use Dr. Watson?
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_overview.mspx?mfr=true
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #9 from Edwin Sharp <el...@mail-page.com> ---
I suggest roll-back to a previous OpenOffice version that worked OK for you,
till the new 4.0 is out.
Previous versions can be downloaded at
http://www.filehippo.com/download_openoffice/
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #2 from gc1936@hotmail.com ---
The suppied file is a recovered version. By now every .ods which I posses has
been recovered many times.
Also, failure to open a file is not the most common problem, usually my files
open, I start editing and at a random interval later the unexpected error
occurs and I am offered recovery of the file or files.
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
Edwin Sharp <el...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |IRREPRODUCIBLE
--- Comment #10 from Edwin Sharp <el...@apache.org> ---
No problem with attachment 80467.
AOO410m1(Build:9750) - Rev. 1543812
Rev.1543812
Win 7
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[Bug 121964] random unexpected error followed by recovery of one or
many currently open spreadsheets
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121964
--- Comment #4 from gc1936@hotmail.com ---
Wish I knew what happened to the version of this comment that I (thought I)
posted 3 days ago.
Gist was:
1) Dr Watson log file contained only an access error to IE which had occurred a
day earlier than the OO error I was looking for. How do I persuade Dr W to pay
attention to my OO problem?
2) I'm using XP, trying to tidy it before I go back to my Windows 8 upgrade
which died after 3 weeks and can only be repeated with a working copy of an
earlier Windows in place. My OO version is therefore different - Help says:
OpenOffice.org 3.4.1
AOO341m1(Build:9593) - Rev. 1372282
Many thanks and sorry about the delay
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