[jira] [Created] (ZEPPELIN-1478) Emails are not being delivered to the corporate email

["Kavin Kumar (JIRA)" <ji...@apache.org>]

Kavin Kumar created ZEPPELIN-1478:
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             Summary: Emails are not being delivered to the corporate email
                 Key: ZEPPELIN-1478
                 URL: https://issues.apache.org/jira/browse/ZEPPELIN-1478
             Project: Zeppelin
          Issue Type: Bug
            Reporter: Kavin Kumar
            Assignee: Lee moon soo


Ticket to track the below issue since I couldn't find any other queue to report this issue.Could you please do the needful?

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On Mon, Sep 12, 2016 at 12:59 PM, Kavin Kumar K S <ka...@imaginea.com> wrote:

    HI Moon,

    This is w.r.t the issue of not getting emails when we send to dev@zeppelin.apache.org When we checked on the google side, they asked to check with apache side and whitelist our domain (imaginea.com) or do something else related to it.Please let me know whom should I contact for this.

    Thanks,
    Kavin

    On Fri, Sep 9, 2016 at 4:17 PM, Ravi Gokara <ra...@pramati.com> wrote:

        --fwd---
        ---------- Forwarded message ----------
        From: Google for Work Support <es...@google.com>
        Date: Fri, Sep 9, 2016 at 4:14 PM
        Subject: Message sent from Imaginea to external mail group not received by recipient party [ ref:_00D00VNwG._50060119mxE:ref ]
        To: "ravi.g@pramati.com" <ra...@pramati.com>


        Hello Ravi,

        Thanks again for calling in sir.

        As discussed the when I tracked the following message ID you provided <CA...@mail.gmail.com> it shows the following output for dev@zeppelin.apache.org:

        dev@zeppelin.apache.org Sep 9, 2016, 07:03      0.01 seconds    ---- Delivered to an SMTP server with IP address: 37.48.69.231

        So this confirms has succeeded in handing off the message to the recipient domain's IP 37.48.69.231. We can see no further than this. The IP has accepted the message that I can confirm.

        When I used Networktools.com (http://network-tools.com/) to send a test message to dev@zeppelin.apache.org I got the following response:

        550 5.1.1 <dev>: Recipient address rejected: User unknown in local recipient table

        There very much appears to be an issue with the recipient server that is beyond our control or within our scope of support. I recommend you send this email on to the admin team for the recipient domain to help them with their investigation. They may need to check their firewall, spam filtering or whitelist your domain.

        Ravi I'm delighted I could be of assistance.

        As you have authorized me to do so, your case will now Soft close and you will receive an email notification. If there is anything further I can do for you regarding this issue after your case closes, please reply to this message within the next 30 days and I will be happy to assist you further.

        Please do not hesitate to contact Google for Work Support in the future should you need to do so.

        Ravi I hope you have a great day. All the best for now.

        Sincerely,

        Simon
        Google for Work Support
        ref:_00D00VNwG._50060119mxE:ref



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