[jira] [Created] (GUACAMOLE-1811) Problem saving in Download folder

["Horanet (Jira)" <ji...@apache.org>]

Horanet created GUACAMOLE-1811:
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             Summary: Problem saving in Download folder
                 Key: GUACAMOLE-1811
                 URL: https://issues.apache.org/jira/browse/GUACAMOLE-1811
             Project: Guacamole
          Issue Type: Bug
          Components: guacamole, guacd, RDP
    Affects Versions: 1.5.2, 1.4.0
         Environment: Ubuntu Server 20.04
guacd version: docker-v1.5.2
guacamole version: docker-v1.5.2
            Reporter: Horanet
         Attachments: 2023-06-15_12h25_32.png, 2023-06-15_12h25_56.png

I use Guacamole for users to connect in RDP on a Windows Server 2019 on restricted accounts. Users don’t have access to File Explorer. They use a software that can export files (word, excel, pdf) to then read them via suitable software.

In order to be able to retrieve these files, users attempted to export (save) their file directly to the Guacamole \\tsclient\{_}share-folder{_}\Download folder. At this moment, the file is well downloaded, but this one is almost empty and unreadable, and the software also display an error. I have these logs on my server:

{{{}Jun 15 12:25:21 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\desktop.ini"{}}}{{{}Jun 15 12:25:24 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\Sans nom 1.ods"{}}}{{{}Jun 15 12:25:24 guacamole-serveur guacd[1575269]: message repeated 5 times: [ File open refused (-2): "\Download\Sans nom 1.ods"]{}}}{{{}Jun 15 12:25:24 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\.~lock.Sans nom 1.ods#"{}}}{{{}Jun 15 12:25:24 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\Sans nom 1.ods"{}}}{{{}Jun 15 12:25:24 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\lu8560530wwp.tmp"{}}}{{{}Jun 15 12:25:25 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\Sans nom 1.ods"{}}}{{{}Jun 15 12:25:25 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\.~lock.Sans nom 1.ods#"{}}}{{{}Jun 15 12:25:25 guacamole-serveur guacd[1575269]: File open refused (-2): "\Download\lu8560530wwp.tmp"{}}}

 

My theory is that the program first saves a temporary file which it bases on to create the real file. Maybe there is a way to add a delay to the transfer to give it time to save? But maybe the problem is somewhere else...

I have the same problem when I save a document with word processing software (LibreOffice) and with a PDF reader (FoxitReader).

Thanks for your help



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