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Posted to users@spamassassin.apache.org by Kevin Viner <ke...@kevinviner.net> on 2018/02/26 17:13:45 UTC
Can't Get Removed From List
Hi everybody, I have an opt-in mailing list through MailChimp, and follow all
best practices for my monthly emails. Unfortunately, every time I send out a
list, I'm getting my fingerprint marked by Razor as spammy. SpamAssassin
advice is:
"You're sending messages that people don't want to receive, for example
"=?utf-8?Q?=E2=9D=A4=C2=A0Valentine=27s=20Day=20Mind=20Reading?=". You need
to audit your mailing lists."
The problem I'm having is that I'm not receiving any abuse reports through
MailChimp, I follow all best practice sending guidelines, and am not sending
out spammy emails. I'm a professional entertainer with a fairly large list.
Cloudmark has been helpful in resetting my fingerprint upon request, but
this has become an ongoing monthly problem that they don't seem to be
interested in resolving with me. Please advise, as nobody seems to be able
to tell me what is happening. I have a monthly email database of 10,000+, so
if there are 1 or 2 complaints happening (which MailChimp isn't even
seeing), it seems like a 0.1% or less rate of complaints isn't anything I
can really do something about. And every time I'm flagged, I start having
issues sending out emails in my day to day work.
Any help or thoughts would be much appreciated.
Thank you,
Kevin
--
Sent from: http://spamassassin.1065346.n5.nabble.com/SpamAssassin-Users-f3.html
Re: Can't Get Removed From List
Posted by Miles Fidelman <mf...@meetinghouse.net>.
On 3/1/18 3:02 PM, Charles Sprickman wrote:
>
>> On Mar 1, 2018, at 2:54 PM, Miles Fidelman
>> <mfidelman@meetinghouse.net <ma...@meetinghouse.net>> wrote:
>>
>> On 3/1/18 2:45 PM, David Jones wrote:
>>
>>> On 03/01/2018 01:01 PM, Kevin Viner wrote:
>>>>
>>>>> The following text is not SA "advice" nor report.
>>>>>
>>>>> You should start by consulting who / what gave that text in
>>>>> response to
>>>>> get details.
>>>>
>>>> Thank you. I did, and they said that they can't give me any more
>>>> information. As I explained to them, I'm a professional entertainer
>>>> with a
>>>> mailing list of 10,000+. I'm not receiving abuse reports, and
>>>> everything is
>>>> opt-in. So if they are marking me as spam because of a couple
>>>> complaints
>>>> they are receiving, that doesn't seem fair. Not really sure where
>>>> to go from
>>>> here.
>>>>
>>>
>>> If Mailchimp won't help you, maybe it's time to try Contact Contact,
>>> EMMA or another mass emailing service that will.
>>>
>>
>> Yes. Indeed. Your vendor should be able to check their mail logs
>> and identify which email addresses are being rejected - so that you
>> can then remove them from your list.
>>
>> (I run a bunch of opt-in email lists off of our own server - Sympa
>> for anyone who's interested - and every once in a while I have to
>> track down complaints, remove people, and get our IP address of
>> various blacklists. A real pain. Even more of a pain from sites
>> that provide anonymized bounce reports - one has to then track down
>> the recipient by checking message id's against the outbound mail, and
>> sometimes turn on VERP to narrow things down to an individual. It's
>> all made so much worse by morons who confuse the "spam" button with
>> their "delete" key when using webmail from a big provider. Sigh…)
>
> (OT)
>
> I used to be much more angry at the “send to spam” clickers on AOL
> webmail, but if you look at the UI, it’s really AOL’s fault. It’s
> terrible, and you can make it better by changing some default settings
> in their webmail, but most people aren’t going to do that.
>
> See this screenshot, and tell me you might not click the “do not
> enter” icon instead of the “trash can” icon…
>
> https://www.odrive.com/s/g/05672068-18d9-40b9-bc24-8c561bc70ef4-59e5936b
>
>
True. Also on Thunderbird (unless you modify your toolbar). Still, I
have folks who will not read mail for a week, and just mark everything
that's accumulated as spam. A real PITA.
Sigh...
Miles
--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra
Re: Can't Get Removed From List
Posted by David B Funk <db...@engineering.uiowa.edu>.
On Thu, 1 Mar 2018, John Hardin wrote:
> A bunch of Javascript to display a *single image*? And it doesn't display
> *any content at all* if javascript is disabled for that site?
>
> That's what I hate about the web these days, there's too much crap
> surrounding the useful content.
"too much -vulnerable- crap" ...
it's one thing if the javascript is coming from the base site, but these days
it often is coming from a bunch of cloud based aggregation servers that could
be full of who-knows-what.
Can you say AWS Bucket-brigade?
--
Dave Funk University of Iowa
<dbfunk (at) engineering.uiowa.edu> College of Engineering
319/335-5751 FAX: 319/384-0549 1256 Seamans Center
Sys_admin/Postmaster/cell_admin Iowa City, IA 52242-1527
#include <std_disclaimer.h>
Better is not better, 'standard' is better. B{
Re: Can't Get Removed From List
Posted by John Hardin <jh...@impsec.org>.
On Thu, 1 Mar 2018, Charles Sprickman wrote:
> (OT)
>
> I used to be much more angry at the “send to spam” clickers on AOL webmail, but if you look at the UI, it’s really AOL’s fault. It’s terrible, and you can make it better by changing some default settings in their webmail, but most people aren’t going to do that.
>
> See this screenshot, and tell me you might not click the “do not enter” icon instead of the “trash can” icon…
>
> https://www.odrive.com/s/g/05672068-18d9-40b9-bc24-8c561bc70ef4-59e5936b
A bunch of Javascript to display a *single image*? And it doesn't display
*any content at all* if javascript is disabled for that site?
That's what I hate about the web these days, there's too much crap
surrounding the useful content.
--
John Hardin KA7OHZ http://www.impsec.org/~jhardin/
jhardin@impsec.org FALaholic #11174 pgpk -a jhardin@impsec.org
key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C AF76 D822 E6E6 B873 2E79
-----------------------------------------------------------------------
Teach a man to fish, and he'll eat for life.
Give him someone else's fish, and he'll vote for you.
-----------------------------------------------------------------------
12 days until Albert Einstein's 139th Birthday
Re: Can't Get Removed From List
Posted by Charles Sprickman <sp...@bway.net>.
> On Mar 1, 2018, at 2:54 PM, Miles Fidelman <mf...@meetinghouse.net> wrote:
>
> On 3/1/18 2:45 PM, David Jones wrote:
>
>> On 03/01/2018 01:01 PM, Kevin Viner wrote:
>>>
>>>> The following text is not SA "advice" nor report.
>>>>
>>>> You should start by consulting who / what gave that text in response to
>>>> get details.
>>>
>>> Thank you. I did, and they said that they can't give me any more
>>> information. As I explained to them, I'm a professional entertainer with a
>>> mailing list of 10,000+. I'm not receiving abuse reports, and everything is
>>> opt-in. So if they are marking me as spam because of a couple complaints
>>> they are receiving, that doesn't seem fair. Not really sure where to go from
>>> here.
>>>
>>
>> If Mailchimp won't help you, maybe it's time to try Contact Contact, EMMA or another mass emailing service that will.
>>
>
> Yes. Indeed. Your vendor should be able to check their mail logs and identify which email addresses are being rejected - so that you can then remove them from your list.
>
> (I run a bunch of opt-in email lists off of our own server - Sympa for anyone who's interested - and every once in a while I have to track down complaints, remove people, and get our IP address of various blacklists. A real pain. Even more of a pain from sites that provide anonymized bounce reports - one has to then track down the recipient by checking message id's against the outbound mail, and sometimes turn on VERP to narrow things down to an individual. It's all made so much worse by morons who confuse the "spam" button with their "delete" key when using webmail from a big provider. Sigh…)
(OT)
I used to be much more angry at the “send to spam” clickers on AOL webmail, but if you look at the UI, it’s really AOL’s fault. It’s terrible, and you can make it better by changing some default settings in their webmail, but most people aren’t going to do that.
See this screenshot, and tell me you might not click the “do not enter” icon instead of the “trash can” icon…
https://www.odrive.com/s/g/05672068-18d9-40b9-bc24-8c561bc70ef4-59e5936b <https://www.odrive.com/s/g/05672068-18d9-40b9-bc24-8c561bc70ef4-59e5936b>
Charles
>
> Miles Fidelman
>
>
> --
> In theory, there is no difference between theory and practice.
> In practice, there is. .... Yogi Berra
Re: Can't Get Removed From List
Posted by Miles Fidelman <mf...@meetinghouse.net>.
On 3/1/18 3:58 PM, Luis E. Muñoz wrote:
> On 1 Mar 2018, at 11:54, Miles Fidelman wrote:
>> [...] and sometimes turn on VERP to narrow things down to an
>> individual. It's all made so much worse by morons who confuse the
>> "spam" button with their "delete" key when using webmail from a big
>> provider. Sigh...)
>
> Out of curiosity, why turn off VERP? Having it on all the time makes
> it much easier to deal with bounces.
>
>
Yes, but when you have lots of users on AOL & hotmail, you lose the
opportunity to batch deliver - and that just burns cycles.
Miles
--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra
Re: Can't Get Removed From List
Posted by "Luis E. Muñoz" <sa...@lem.click>.
On 1 Mar 2018, at 11:54, Miles Fidelman wrote:
> [...] and sometimes turn on VERP to narrow things down to an
> individual. It's all made so much worse by morons who confuse the
> "spam" button with their "delete" key when using webmail from a big
> provider. Sigh...)
Out of curiosity, why turn off VERP? Having it on all the time makes it
much easier to deal with bounces.
Best regards
-lem
Re: Can't Get Removed From List
Posted by Miles Fidelman <mf...@meetinghouse.net>.
On 3/1/18 2:45 PM, David Jones wrote:
> On 03/01/2018 01:01 PM, Kevin Viner wrote:
>>
>>> The following text is not SA "advice" nor report.
>>>
>>> You should start by consulting who / what gave that text in response to
>>> get details.
>>
>> Thank you. I did, and they said that they can't give me any more
>> information. As I explained to them, I'm a professional entertainer
>> with a
>> mailing list of 10,000+. I'm not receiving abuse reports, and
>> everything is
>> opt-in. So if they are marking me as spam because of a couple complaints
>> they are receiving, that doesn't seem fair. Not really sure where to
>> go from
>> here.
>>
>
> If Mailchimp won't help you, maybe it's time to try Contact Contact,
> EMMA or another mass emailing service that will.
>
Yes. Indeed. Your vendor should be able to check their mail logs and
identify which email addresses are being rejected - so that you can then
remove them from your list.
(I run a bunch of opt-in email lists off of our own server - Sympa for
anyone who's interested - and every once in a while I have to track down
complaints, remove people, and get our IP address of various
blacklists. A real pain. Even more of a pain from sites that provide
anonymized bounce reports - one has to then track down the recipient by
checking message id's against the outbound mail, and sometimes turn on
VERP to narrow things down to an individual. It's all made so much worse
by morons who confuse the "spam" button with their "delete" key when
using webmail from a big provider. Sigh...)
Miles Fidelman
--
In theory, there is no difference between theory and practice.
In practice, there is. .... Yogi Berra
Re: Can't Get Removed From List
Posted by David Jones <dj...@ena.com>.
On 03/01/2018 01:01 PM, Kevin Viner wrote:
>
>> The following text is not SA "advice" nor report.
>>
>> You should start by consulting who / what gave that text in response to
>> get details.
>
> Thank you. I did, and they said that they can't give me any more
> information. As I explained to them, I'm a professional entertainer with a
> mailing list of 10,000+. I'm not receiving abuse reports, and everything is
> opt-in. So if they are marking me as spam because of a couple complaints
> they are receiving, that doesn't seem fair. Not really sure where to go from
> here.
>
If Mailchimp won't help you, maybe it's time to try Contact Contact,
EMMA or another mass emailing service that will.
--
David Jones
Re: Can't Get Removed From List
Posted by Kevin Viner <ke...@kevinviner.net>.
> The following text is not SA "advice" nor report.
>
> You should start by consulting who / what gave that text in response to
> get details.
Thank you. I did, and they said that they can't give me any more
information. As I explained to them, I'm a professional entertainer with a
mailing list of 10,000+. I'm not receiving abuse reports, and everything is
opt-in. So if they are marking me as spam because of a couple complaints
they are receiving, that doesn't seem fair. Not really sure where to go from
here.
--
Sent from: http://spamassassin.1065346.n5.nabble.com/SpamAssassin-Users-f3.html
Re: Can't Get Removed From List
Posted by Karsten Bräckelmann <kb...@pccc.com>.
On Mon, 2018-02-26 at 10:13 -0700, Kevin Viner wrote:
> Hi everybody, I have an opt-in mailing list through MailChimp, and follow all
> best practices for my monthly emails. Unfortunately, every time I send out a
> list, I'm getting my fingerprint marked by Razor as spammy. SpamAssassin
> advice is:
The following text is not SA "advice" nor report.
You should start by consulting who / what gave that text in response to
get details.
> "You're sending messages that people don't want to receive, for example
> "=?utf-8?Q?=E2=9D=A4=C2=A0Valentine=27s=20Day=20Mind=20Reading?=". You need
> to audit your mailing lists."
>
> The problem I'm having is that I'm not receiving any abuse reports through
> MailChimp, I follow all best practice sending guidelines, and am not sending
> out spammy emails. I'm a professional entertainer with a fairly large list.
>
> Cloudmark has been helpful in resetting my fingerprint upon request, but
> this has become an ongoing monthly problem that they don't seem to be
> interested in resolving with me. Please advise, as nobody seems to be able
> to tell me what is happening. I have a monthly email database of 10,000+, so
> if there are 1 or 2 complaints happening (which MailChimp isn't even
> seeing), it seems like a 0.1% or less rate of complaints isn't anything I
> can really do something about. And every time I'm flagged, I start having
> issues sending out emails in my day to day work.
--
Karsten Bräckelmann -- open source. hacker. assassin.