Am I missing anything?

[Rob Weir <ro...@apache.org>]

I think I've responded to all requests for batches of bug reports to
review.  But if I missed anyone, or there are any other outstanding
questions, please let me know.

-Rob

Re: Am I missing anything?

[Rob Weir <ro...@apache.org>]

On Sun, Jan 20, 2013 at 7:43 AM, Ephraim Purcell <ep...@gmail.com> wrote:
> Hi Rob, apologies but I cannot access this batch of bugs!!! Can you send me
> a link? Many thanks.
>

OK.  I tried assigning the, again.  Did you receive notifications to
your inbox?   If not, check your spam folder.

-Rob

> Kind regards,
>
>
>
> On Fri, Jan 18, 2013 at 6:26 PM, Rob Weir <ro...@apache.org> wrote:
>
>> On Fri, Jan 18, 2013 at 1:14 PM, Ephraim Purcell <ep...@gmail.com>
>> wrote:
>> > Hi Rob, I would like a batch of bug reports to try out. Windows Vista or
>> > Linux (Ubuntu 12.xx), spreadsheet or writer, might be the place to start.
>> > I've looked at the bug database but cannot really find a relevant place
>> to
>> > start. Many thanks.
>> >
>>
>> OK.  Just sent you a batch.  Post if you have any questions!
>>
>> -Rob
>>
>> > Kid regards,
>> > Ephraim.
>> >
>> >
>> > On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:
>> >
>> >> I think I've responded to all requests for batches of bug reports to
>> >> review.  But if I missed anyone, or there are any other outstanding
>> >> questions, please let me know.
>> >>
>> >> -Rob
>> >>
>>

Re: Am I missing anything?

[Ephraim Purcell <ep...@gmail.com>]

Hi Rob, apologies but I cannot access this batch of bugs!!! Can you send me
a link? Many thanks.

Kind regards,



On Fri, Jan 18, 2013 at 6:26 PM, Rob Weir <ro...@apache.org> wrote:

> On Fri, Jan 18, 2013 at 1:14 PM, Ephraim Purcell <ep...@gmail.com>
> wrote:
> > Hi Rob, I would like a batch of bug reports to try out. Windows Vista or
> > Linux (Ubuntu 12.xx), spreadsheet or writer, might be the place to start.
> > I've looked at the bug database but cannot really find a relevant place
> to
> > start. Many thanks.
> >
>
> OK.  Just sent you a batch.  Post if you have any questions!
>
> -Rob
>
> > Kid regards,
> > Ephraim.
> >
> >
> > On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:
> >
> >> I think I've responded to all requests for batches of bug reports to
> >> review.  But if I missed anyone, or there are any other outstanding
> >> questions, please let me know.
> >>
> >> -Rob
> >>
>

Re: Am I missing anything?

[Rob Weir <ro...@apache.org>]

On Fri, Jan 18, 2013 at 1:14 PM, Ephraim Purcell <ep...@gmail.com> wrote:
> Hi Rob, I would like a batch of bug reports to try out. Windows Vista or
> Linux (Ubuntu 12.xx), spreadsheet or writer, might be the place to start.
> I've looked at the bug database but cannot really find a relevant place to
> start. Many thanks.
>

OK.  Just sent you a batch.  Post if you have any questions!

-Rob

> Kid regards,
> Ephraim.
>
>
> On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:
>
>> I think I've responded to all requests for batches of bug reports to
>> review.  But if I missed anyone, or there are any other outstanding
>> questions, please let me know.
>>
>> -Rob
>>

Re: Am I missing anything?

[Ephraim Purcell <ep...@gmail.com>]

Hi Rob, I would like a batch of bug reports to try out. Windows Vista or
Linux (Ubuntu 12.xx), spreadsheet or writer, might be the place to start.
I've looked at the bug database but cannot really find a relevant place to
start. Many thanks.

Kid regards,
Ephraim.


On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:

> I think I've responded to all requests for batches of bug reports to
> review.  But if I missed anyone, or there are any other outstanding
> questions, please let me know.
>
> -Rob
>

Re: Am I missing anything?

[Rob Weir <ro...@apache.org>]

On Thu, Jan 31, 2013 at 3:58 PM, Ephraim Purcell <ep...@gmail.com> wrote:
> Hi Rob, I've inputted some comments etc on the bugs assigned to me. Would
> appreciate some feedback and another batch if appropriate. Many thanks.
>

Hi Ephraim,

I reviewed the defect reports you worked on.  It looks like your
analysis was good on these ones, and you have a couple confirmed bugs
for the developers to now look at.  Good job!

One thing I'd ask you (and everyone else as well) to do is to always
be pushing these bugs to resolution, one way or another.  We don't
want to have them linger too long in the unconfirmed state.  They
don't help anyone if they are in that state.  The OpenOffice project
(IMHO) dropped the ball for a period of time and that is why we have a
backlog like this.

So if you try to reproduce a bug report and you cannot, then you
should make a choice:

1) Do you need more information from the user?  Maybe additional
details in the steps?  Maybe a test document?  If so, make your
request in a comment and set the keyword field to "needsmoreinfo".
Every month or so we'll close all old "needsmoreinfo" reports where
the user never responded.

or

2) If you cannot make the bug occur, and you don't need more info then
it is time to resolve the report.  Maybe it was fixed already?  Maybe
the user had something weird going on in their system?  Mark the
report as Resolved/Irreproducible.

or

3) Maybe it is not a bug at all but a request for a new feature or an
enhancement.  If so, change the issue type to Enhancement of Feature
Request.

or

4) Maybe it is not a bug at all.  The product is working that way
intentionally.  Or maybe the user is asking a "how to" question and
not reporting a bug.  if so, point them to the support forums (if
appropriate) and close the report as Resolved/Invalid.

So one way or another, the bug report is resolved.  Either you are
waiting for more information from the user, or you are marking the bug
as Resolved.  That is how we keep the queue managed.

So if you could go back and take another look at your unresolved ones,
and decide what state they should go into next, that would be great.
And I'll get you another batch to look at.

Thanks!

-Rob

>
> On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:
>
>> I think I've responded to all requests for batches of bug reports to
>> review.  But if I missed anyone, or there are any other outstanding
>> questions, please let me know.
>>
>> -Rob
>>

Re: Am I missing anything?

[Ephraim Purcell <ep...@gmail.com>]

Hi Rob, I've inputted some comments etc on the bugs assigned to me. Would
appreciate some feedback and another batch if appropriate. Many thanks.


On Fri, Jan 18, 2013 at 4:54 PM, Rob Weir <ro...@apache.org> wrote:

> I think I've responded to all requests for batches of bug reports to
> review.  But if I missed anyone, or there are any other outstanding
> questions, please let me know.
>
> -Rob
>