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Posted to dev@openoffice.apache.org by Andrea Pescetti <pe...@apache.org> on 2016/08/21 20:19:35 UTC
Support contact for Extensions
Like (I assume) the other PMC members who are moderators of the
Extensions site, I received an e-mail from SourceForge asking what their
"communityteam" address listed at
http://extensions.openoffice.org/en/websitecontact should be replaced with.
My understanding is that, no matter how clearly it is written on the
page, users will e-mail that address with common support questions, and
the current staff at SourceForge is unable to address these requests -
as far as I know, they used to handled by Roberto who was also able to
answer or re-route generic support requests about OpenOffice, but this
is not the case any longer.
My proposal: use a link "Apache OpenOffice dev list" as a replacement,
linking it to
https://openoffice.apache.org/mailing-lists.html#development-mailing-list-public
; and if/when we get an e-mail related to hosting of the Extensions
site, we reply CCing the communityteam address so that they can handle
it. But please let me know if someone else answered something different
already.
Regards,
Andrea.
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RE: Support contact for Extensions
Posted by "Dennis E. Hamilton" <de...@acm.org>.
OK, +1
> -----Original Message-----
> From: Andrea Pescetti [mailto:pescetti@apache.org]
> Sent: Monday, August 22, 2016 04:28
> To: dev@openoffice.apache.org
> Subject: Re: Support contact for Extensions
>
> On 21/08/2016 Dennis E. Hamilton wrote:
> >> From: Andrea Pescetti
> >> My proposal: use a link "Apache OpenOffice dev list" as a
> replacement,
> >> linking it to
> >> https://openoffice.apache.org/mailing-lists.html#development-mailing-
> >> list-public
> >> ; and if/when we get an e-mail related to hosting of the Extensions
> >> site, we reply CCing the communityteam address so that they can
> handle
> >> it.
[orcmid]
I think it would be better to use users@openoffice.apache.org and not put users through so many steps.
Also, I think the moderators should be generous in accepting user requests to either list and not put them through too many steps, especially when they have done their best to express their request in English.
> >
> > So we should CC communityteam@... if it is actually something that
> only they can handle?
>
> Exactly. This is how it should work in theory (i.e., they should be
> contacted for hosting problems only), but apparently they are currently
> overwhelmed by misplaced OpenOffice support requests that they are no
> longer able to handle.
>
> Regards,
> Andrea.
>
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Re: Support contact for Extensions
Posted by Andrea Pescetti <pe...@apache.org>.
On 21/08/2016 Dennis E. Hamilton wrote:
>> From: Andrea Pescetti
>> My proposal: use a link "Apache OpenOffice dev list" as a replacement,
>> linking it to
>> https://openoffice.apache.org/mailing-lists.html#development-mailing-
>> list-public
>> ; and if/when we get an e-mail related to hosting of the Extensions
>> site, we reply CCing the communityteam address so that they can handle
>> it.
>
> So we should CC communityteam@... if it is actually something that only they can handle?
Exactly. This is how it should work in theory (i.e., they should be
contacted for hosting problems only), but apparently they are currently
overwhelmed by misplaced OpenOffice support requests that they are no
longer able to handle.
Regards,
Andrea.
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
For additional commands, e-mail: dev-help@openoffice.apache.org
RE: Support contact for Extensions
Posted by "Dennis E. Hamilton" <de...@acm.org>.
> -----Original Message-----
> From: Andrea Pescetti [mailto:pescetti@apache.org]
> Sent: Sunday, August 21, 2016 13:20
> To: dev@openoffice.apache.org
> Subject: Support contact for Extensions
>
> Like (I assume) the other PMC members who are moderators of the
> Extensions site, I received an e-mail from SourceForge asking what their
> "communityteam" address listed at
> http://extensions.openoffice.org/en/websitecontact should be replaced
> with.
>
> My understanding is that, no matter how clearly it is written on the
> page, users will e-mail that address with common support questions, and
> the current staff at SourceForge is unable to address these requests -
> as far as I know, they used to handled by Roberto who was also able to
> answer or re-route generic support requests about OpenOffice, but this
> is not the case any longer.
>
> My proposal: use a link "Apache OpenOffice dev list" as a replacement,
> linking it to
> https://openoffice.apache.org/mailing-lists.html#development-mailing-
> list-public
> ; and if/when we get an e-mail related to hosting of the Extensions
> site, we reply CCing the communityteam address so that they can handle
> it. But please let me know if someone else answered something different
> already.
[orcmid]
So we should CC communityteam@sourceforge.net if it is actually something that only they can handle?
>
> Regards,
> Andrea.
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
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