[Lists] Moderation policy for ooo-users

[Simon Phipps <si...@webmink.com>]

Before traffic starts showing up on the new ooo-users list, is there any process we want or need to follow in moderating posts to ooo-users? Do I need to advise anyone when I have bounced posts? Should I be conferring with other moderators and if so, how and when?

Thanks!

S.

Re: [Lists] Moderation policy for ooo-users

[Rob Weir <ro...@apache.org>]

On Fri, Sep 2, 2011 at 2:45 PM, Simon Phipps <si...@webmink.com> wrote:
> Before traffic starts showing up on the new ooo-users list, is there any process we want or need to follow in moderating posts to ooo-users? Do I need to advise anyone when I have bounced posts? Should I be conferring with other moderators and if so, how and when?
>

Main day-to-day activity is to review messages that are sent to the
list by a non-subscriber.  All moderators will get a notification when
this happens.  Even of ooo-dev this happens several times a day.
This generally is in one of three categories:

1) Spam

2) A list subscriber sending from a different email address than the
one they used to sign up with

3) A non-subscriber sending a note, not spam, but maybe a one-time notification

The moderator has three main actions available:

1) Reject the message.  This is the default if all the moderators do nothing.

2) Pass the message through to the list, by clicking the embedded link
or doing a Reply

3) Pass the message and allow future messages from the same address,
by doing a Reply to All

I don't see any need for conferring on these kinds of decisions.
You'll know spam when you see it.  Others should generally be let
through.

On rarer occasions you might have someone sign up for the list and
then start spamming, or other exhibit abusive behavior.  In that case
I'd recommend bringing it up to ooo-private.  You can post there even
if not a PPMC member, and we can cc you on the responses.

-Rob

Re: [Lists] Moderation policy for ooo-users

[Tony Stevenson <pc...@apache.org>]

Simon, 

Often common sense is enough when dealing with moderation.  Note that you (if you are a moderator) can email all other moderators on ooo-dev-owner@incubator.apache.org where you can discuss something should it be convenient.  All moderators controls (allow, add, deny, etc) are all done via email.  If you need further help you can contact apmail@ and we can help you. 

By far the most popular reason mail may not make it to the list is that it was bounced by one of the MXs, and this very often because the mail exceeded the spam threshold due to the mail being sent in non text/plain (namely html). 



On 2 Sep 2011, at 19:45, Simon Phipps wrote:

> Before traffic starts showing up on the new ooo-users list, is there any process we want or need to follow in moderating posts to ooo-users? Do I need to advise anyone when I have bounced posts? Should I be conferring with other moderators and if so, how and when?
> 
> Thanks!
> 
> S.
> 


Tony

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Tony Stevenson

tony@pc-tony.com // pctony@apache.org
tony@caret.cam.ac.uk

http://blog.pc-tony.com

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