You are viewing a plain text version of this content. The canonical link for it is here.
Posted to users@openoffice.apache.org by Rob Weir <ro...@apache.org> on 2014/01/08 19:55:33 UTC
Next steps for the AOO users list
I just want to make sure that you all know that we're not ignoring
this list and its recent troubles. The PMC is taking this very
seriously and discussing what actions to take. This discussion may
take another day or two. Once done we'll act but also have clearer
procedures in place for how to act more swiftly in the future.
So please, bear with us a little longer. We'll be back to normal soon.
For anyone new to the list who is not familiar with the PMC, you can
read more here:
http://openoffice.apache.org/pmc-faqs.html#pmc
Regards,
-Rob
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
RE: Next steps for the AOO users list
Posted by Maurice Howe <ma...@stny.rr.com>.
Bless you and your dedicated team of volunteers!
I'm greatly relieved that we can now get back to business -- our work
projects, and the fixing of an occasional AOO burp).
Maurice Howe
-----Original Message-----
From: Rob Weir [mailto:robweir@apache.org]
Sent: Wednesday, January 08, 2014 5:21 PM
To: users@openoffice.apache.org
Subject: Re: Next steps for the AOO users list
On Wed, Jan 8, 2014 at 4:57 PM, Maurice Howe <ma...@stny.rr.com> wrote:
> Eh?
> What's done?
> Is there a "report" or something we should see?
>
I'm not going to call out names. Those affected have been notified.
They are now unable to post to this list, though they can remain subscribed
if they want to read posts. They are also welcome to submit support
questions to the OpenOffice Community Forum [1]. So no one has been denied
the ability to get free community support for OpenOffice. If anyone feels
they were unfairly treated they are welcome to escalate to the PMC at
private@openoffice.apache.org.
In the future I would not expect things to carry on this long, nor for there
to be a need for a "report". Moderators are empowered to ban disruptive
users. We're also adding more moderators for this list, so there is ample
coverage across time zones.
We should all appreciate that there are over 500 subscribers to this
mailing list. Staying on-topic, brief, and focused on the purpose of
this list (OpenOffice user technical issues) is a necessary discipline for
ensuring a pleasant experience for us all.
Regards,
-Rob
[1] https://forum.openoffice.org/en/forum/
> Maurice Howe (a dedicated AOO user, but a weary blog follower)
>
> -----Original Message-----
> From: Rob Weir [mailto:robweir@apache.org]
> Sent: Wednesday, January 08, 2014 4:46 PM
> To: users@openoffice.apache.org
> Subject: Re: Next steps for the AOO users list
>
> On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir <ro...@apache.org> wrote:
>> I just want to make sure that you all know that we're not ignoring
>> this list and its recent troubles. The PMC is taking this very
>> seriously and discussing what actions to take. This discussion may
>> take another day or two. Once done we'll act but also have clearer
>> procedures in place for how to act more swiftly in the future.
>>
>> So please, bear with us a little longer. We'll be back to normal soon.
>>
>
> OK. It is done. Thanks for bearing with us as we worked this out.
> Hopefully we can now get back to helping OpenOffice users!
>
> Regards,
>
> -Rob
>
>> For anyone new to the list who is not familiar with the PMC, you can
>> read more here:
>>
>> http://openoffice.apache.org/pmc-faqs.html#pmc
>>
>> Regards,
>>
>> -Rob
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: users-help@openoffice.apache.org
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: users-help@openoffice.apache.org
>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next st.. (another unsubscribe problem)
Posted by Andrea Pescetti <pe...@apache.org>.
Rory O'Farrell wrote:
> On Fri, 10 Jan 2014 15:29:11 -0700 John Hart wrote:
>> There's something strange about this email, it doesn't have the
>> unsubscribe message
I suspect this happens when the mailing list management software gets
confused by the message format (e.g., it converts from some obscurely
formatted HTML to plain text, but then it doesn't append the footer
correctly). But this is just a theory, I haven't verified it.
> I have seen it suggested that some of the 'irregular' OpenOffice
> download sites automatically log the downloaders to the User list to
> 'honour' their assertion of 'support' and justify the fee they charge
> for the download.
> I don't know if this is so, and cannot remember where I saw the
> suggestion (possibly on an Apache ML?)
The theory (but we have no evidence) was:
- user username@gmail.com gives his e-mail address to an unofficial
download site; say this is example.com
- the site creates a user123456@example.com e-mail address and
subscribes it to the list (sending a subscription request, then approving)
- the site turns the user123456@example.com address into an alias for
username@gmail.com ; so username@gmail.com is "subscribed" to the list
through this alias.
Honestly, I don't believe this happens. If it did, we wouldn't be able
to manually unsubscribe users when they complain (we would see the
"alias" but not the real address); and we would see a lot of users
subscribing from a strange domain (and we have no reports about that).
Of course, if we had any evidence of the former mechanism to be
exploited, we would promptly take action. But so far this seems to be
only a theory: it is simpler to assume that people subscribe by mistake;
we can look into making the welcome messages simpler and clearer, so
that nobody can misunderstand what he is doing when he confirms
subscription to this list.
Regards,
Andrea.
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next st.. (another unsubscribe problem)
Posted by Rory O'Farrell <of...@iol.ie>.
On Fri, 10 Jan 2014 15:29:11 -0700
John Hart <jh...@testra.com> wrote:
> On 1/10/2014 8:07 AM, Andrew Kinsella wrote:
> > Hagar-- how can I unsubscibe from this fucking list?
> > 3 attempts so far--- all wasted.
> > Every single damn message that I get from your list is marked as spam-- but
> > I am suffering "spam button finger fatigue syndrome".
> > Go figure.
> >
> > Dr Andrew Kinsella
> > General Practitioner
> > *Victorian Counselling & Psychological Services*
> > 62 Wellington Pde, East Melbourne 3002
> > Phone: 03 9419 7172 Fax: 03 8678 3880
> > Mobile: 0414954103
> > www.vcps.com.au
> >
>
> There's something strange about this email, it doesn't have the
> unsubscribe message and
> it's the first post by the sender and every time I've checked out a "How
> do I get off this *** list"
> request, it's been the same. How can an email be distributed to the list
> without an unsubscribe?
> And how do those people get on the list without answering a request to
> be on it?
>
> sent to users@openoffice.apache.org
I have seen it suggested that some of the 'irregular' OpenOffice download sites automatically log the downloaders to the User list to 'honour' their assertion of 'support' and justify the fee they charge for the download.
I don't know if this is so, and cannot remember where I saw the suggestion (possibly on an Apache ML?)
--
Rory O'Farrell <of...@iol.ie>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
RE: Next st.. (another unsubscribe problem)
Posted by Maurice Howe <ma...@stny.rr.com>.
I took it upon myself (ahem...) to pound on this potty-mouth twit by
reporting him to his org, since he supplied the link and isn't too well
suited to his profession. Haven't heard back -- Gee, wonder why?
Maurice
-----Original Message-----
From: John Hart [mailto:jhart@testra.com]
Sent: Friday, January 10, 2014 5:29 PM
To: users@openoffice.apache.org
Subject: Re: Next st.. (another unsubscribe problem)
On 1/10/2014 8:07 AM, Andrew Kinsella wrote:
> Hagar-- how can I unsubscibe from this fucking list?
> 3 attempts so far--- all wasted.
> Every single damn message that I get from your list is marked as
> spam-- but I am suffering "spam button finger fatigue syndrome".
> Go figure.
>
> Dr Andrew Kinsella
> General Practitioner
> *Victorian Counselling & Psychological Services*
> 62 Wellington Pde, East Melbourne 3002
> Phone: 03 9419 7172 Fax: 03 8678 3880
> Mobile: 0414954103
> www.vcps.com.au
>
There's something strange about this email, it doesn't have the unsubscribe
message and it's the first post by the sender and every time I've checked
out a "How do I get off this *** list"
request, it's been the same. How can an email be distributed to the list
without an unsubscribe?
And how do those people get on the list without answering a request to be on
it?
sent to users@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next st.. (another unsubscribe problem)
Posted by John Hart <jh...@testra.com>.
On 1/10/2014 8:07 AM, Andrew Kinsella wrote:
> Hagar-- how can I unsubscibe from this fucking list?
> 3 attempts so far--- all wasted.
> Every single damn message that I get from your list is marked as spam-- but
> I am suffering "spam button finger fatigue syndrome".
> Go figure.
>
> Dr Andrew Kinsella
> General Practitioner
> *Victorian Counselling & Psychological Services*
> 62 Wellington Pde, East Melbourne 3002
> Phone: 03 9419 7172 Fax: 03 8678 3880
> Mobile: 0414954103
> www.vcps.com.au
>
There's something strange about this email, it doesn't have the
unsubscribe message and
it's the first post by the sender and every time I've checked out a "How
do I get off this *** list"
request, it's been the same. How can an email be distributed to the list
without an unsubscribe?
And how do those people get on the list without answering a request to
be on it?
sent to users@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next steps for the AOO users list
Posted by Rob Weir <ro...@apache.org>.
On Fri, Jan 10, 2014 at 10:07 AM, Andrew Kinsella <an...@gmail.com> wrote:
> Hagar-- how can I unsubscibe from this fucking list?
> 3 attempts so far--- all wasted.
> Every single damn message that I get from your list is marked as spam-- but
> I am suffering "spam button finger fatigue syndrome".
Done. You are unsubscribed now.
-Rob
> Go figure.
>
> Dr Andrew Kinsella
> General Practitioner
> *Victorian Counselling & Psychological Services*
> 62 Wellington Pde, East Melbourne 3002
> Phone: 03 9419 7172 Fax: 03 8678 3880
> Mobile: 0414954103
> www.vcps.com.au
>
>
>
> On Fri, Jan 10, 2014 at 7:27 AM, Hagar Delest <ha...@laposte.net>wrote:
>
>> Le 08/01/2014 23:21, Rob Weir a écrit :
>>
>>> I'm not going to call out names. Those affected have been notified.
>>> They are now unable to post to this list, though they can remain
>>> subscribed if they want to read posts. They are also welcome to
>>> submit support questions to the OpenOffice Community Forum [1].
>>>
>> [...]
>>
>>>
>>> [1] https://forum.openoffice.org/en/forum/
>>>
>>
>> Not sure he will survive long on the forum if the content of his posts are
>> similar to what we have seen on the list.
>> But with more than 60,000 accounts on the English forum, we are used to
>> such rare cases.
>> The advantage of the forum is that moderators monitor almost real time the
>> messages and can stop (or remove) the offending content.
>>
>> For those who are not used to forums, just have a look, it is now a pretty
>> good knowledge base clean of all the junk that can't be prevented on
>> mailing lists.
>>
>> Hagar
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
>> For additional commands, e-mail: users-help@openoffice.apache.org
>>
>>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next steps for the AOO users list
Posted by Andrew Kinsella <an...@gmail.com>.
Hagar-- how can I unsubscibe from this fucking list?
3 attempts so far--- all wasted.
Every single damn message that I get from your list is marked as spam-- but
I am suffering "spam button finger fatigue syndrome".
Go figure.
Dr Andrew Kinsella
General Practitioner
*Victorian Counselling & Psychological Services*
62 Wellington Pde, East Melbourne 3002
Phone: 03 9419 7172 Fax: 03 8678 3880
Mobile: 0414954103
www.vcps.com.au
On Fri, Jan 10, 2014 at 7:27 AM, Hagar Delest <ha...@laposte.net>wrote:
> Le 08/01/2014 23:21, Rob Weir a écrit :
>
>> I'm not going to call out names. Those affected have been notified.
>> They are now unable to post to this list, though they can remain
>> subscribed if they want to read posts. They are also welcome to
>> submit support questions to the OpenOffice Community Forum [1].
>>
> [...]
>
>>
>> [1] https://forum.openoffice.org/en/forum/
>>
>
> Not sure he will survive long on the forum if the content of his posts are
> similar to what we have seen on the list.
> But with more than 60,000 accounts on the English forum, we are used to
> such rare cases.
> The advantage of the forum is that moderators monitor almost real time the
> messages and can stop (or remove) the offending content.
>
> For those who are not used to forums, just have a look, it is now a pretty
> good knowledge base clean of all the junk that can't be prevented on
> mailing lists.
>
> Hagar
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: users-help@openoffice.apache.org
>
>
Re: Next steps for the AOO users list
Posted by James <jl...@inebraska.com>.
Hagar:
I have never found it necessary to hit return after making a correction. Try
it sometime.
-----Original Message-----
From: Hagar Delest
Sent: Thursday, January 9, 2014 2:27 PM
To: users@openoffice.apache.org
Subject: Re: Next steps for the AOO users list
Le 08/01/2014 23:21, Rob Weir a écrit :
> I'm not going to call out names. Those affected have been notified.
> They are now unable to post to this list, though they can remain
> subscribed if they want to read posts. They are also welcome to
> submit support questions to the OpenOffice Community Forum [1].
[...]
>
> [1] https://forum.openoffice.org/en/forum/
Not sure he will survive long on the forum if the content of his posts are
similar to what we have seen on the list.
But with more than 60,000 accounts on the English forum, we are used to such
rare cases.
The advantage of the forum is that moderators monitor almost real time the
messages and can stop (or remove) the offending content.
For those who are not used to forums, just have a look, it is now a pretty
good knowledge base clean of all the junk that can't be prevented on mailing
lists.
Hagar
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next steps for the AOO users list
Posted by Hagar Delest <ha...@laposte.net>.
Le 08/01/2014 23:21, Rob Weir a écrit :
> I'm not going to call out names. Those affected have been notified.
> They are now unable to post to this list, though they can remain
> subscribed if they want to read posts. They are also welcome to
> submit support questions to the OpenOffice Community Forum [1].
[...]
>
> [1] https://forum.openoffice.org/en/forum/
Not sure he will survive long on the forum if the content of his posts are similar to what we have seen on the list.
But with more than 60,000 accounts on the English forum, we are used to such rare cases.
The advantage of the forum is that moderators monitor almost real time the messages and can stop (or remove) the offending content.
For those who are not used to forums, just have a look, it is now a pretty good knowledge base clean of all the junk that can't be prevented on mailing lists.
Hagar
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next steps for the AOO users list
Posted by Rob Weir <ro...@apache.org>.
On Wed, Jan 8, 2014 at 4:57 PM, Maurice Howe <ma...@stny.rr.com> wrote:
> Eh?
> What's done?
> Is there a "report" or something we should see?
>
I'm not going to call out names. Those affected have been notified.
They are now unable to post to this list, though they can remain
subscribed if they want to read posts. They are also welcome to
submit support questions to the OpenOffice Community Forum [1]. So no
one has been denied the ability to get free community support for
OpenOffice. If anyone feels they were unfairly treated they are
welcome to escalate to the PMC at private@openoffice.apache.org.
In the future I would not expect things to carry on this long, nor for
there to be a need for a "report". Moderators are empowered to ban
disruptive users. We're also adding more moderators for this list, so
there is ample coverage across time zones.
We should all appreciate that there are over 500 subscribers to this
mailing list. Staying on-topic, brief, and focused on the purpose of
this list (OpenOffice user technical issues) is a necessary discipline
for ensuring a pleasant experience for us all.
Regards,
-Rob
[1] https://forum.openoffice.org/en/forum/
> Maurice Howe (a dedicated AOO user, but a weary blog follower)
>
> -----Original Message-----
> From: Rob Weir [mailto:robweir@apache.org]
> Sent: Wednesday, January 08, 2014 4:46 PM
> To: users@openoffice.apache.org
> Subject: Re: Next steps for the AOO users list
>
> On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir <ro...@apache.org> wrote:
>> I just want to make sure that you all know that we're not ignoring
>> this list and its recent troubles. The PMC is taking this very
>> seriously and discussing what actions to take. This discussion may
>> take another day or two. Once done we'll act but also have clearer
>> procedures in place for how to act more swiftly in the future.
>>
>> So please, bear with us a little longer. We'll be back to normal soon.
>>
>
> OK. It is done. Thanks for bearing with us as we worked this out.
> Hopefully we can now get back to helping OpenOffice users!
>
> Regards,
>
> -Rob
>
>> For anyone new to the list who is not familiar with the PMC, you can
>> read more here:
>>
>> http://openoffice.apache.org/pmc-faqs.html#pmc
>>
>> Regards,
>>
>> -Rob
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: users-help@openoffice.apache.org
>
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: users-help@openoffice.apache.org
>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
RE: Next steps for the AOO users list
Posted by Maurice Howe <ma...@stny.rr.com>.
Eh?
What's done?
Is there a "report" or something we should see?
Maurice Howe (a dedicated AOO user, but a weary blog follower)
-----Original Message-----
From: Rob Weir [mailto:robweir@apache.org]
Sent: Wednesday, January 08, 2014 4:46 PM
To: users@openoffice.apache.org
Subject: Re: Next steps for the AOO users list
On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir <ro...@apache.org> wrote:
> I just want to make sure that you all know that we're not ignoring
> this list and its recent troubles. The PMC is taking this very
> seriously and discussing what actions to take. This discussion may
> take another day or two. Once done we'll act but also have clearer
> procedures in place for how to act more swiftly in the future.
>
> So please, bear with us a little longer. We'll be back to normal soon.
>
OK. It is done. Thanks for bearing with us as we worked this out.
Hopefully we can now get back to helping OpenOffice users!
Regards,
-Rob
> For anyone new to the list who is not familiar with the PMC, you can
> read more here:
>
> http://openoffice.apache.org/pmc-faqs.html#pmc
>
> Regards,
>
> -Rob
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org
Re: Next steps for the AOO users list
Posted by Rob Weir <ro...@apache.org>.
On Wed, Jan 8, 2014 at 1:55 PM, Rob Weir <ro...@apache.org> wrote:
> I just want to make sure that you all know that we're not ignoring
> this list and its recent troubles. The PMC is taking this very
> seriously and discussing what actions to take. This discussion may
> take another day or two. Once done we'll act but also have clearer
> procedures in place for how to act more swiftly in the future.
>
> So please, bear with us a little longer. We'll be back to normal soon.
>
OK. It is done. Thanks for bearing with us as we worked this out.
Hopefully we can now get back to helping OpenOffice users!
Regards,
-Rob
> For anyone new to the list who is not familiar with the PMC, you can
> read more here:
>
> http://openoffice.apache.org/pmc-faqs.html#pmc
>
> Regards,
>
> -Rob
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@openoffice.apache.org
For additional commands, e-mail: users-help@openoffice.apache.org