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Posted to issues@openoffice.apache.org by bu...@apache.org on 2016/01/04 17:01:16 UTC
[Issue 126771] New: Cannot uninstall version 4.1.1 to install 4.1.2
https://bz.apache.org/ooo/show_bug.cgi?id=126771
Issue ID: 126771
Issue Type: DEFECT
Summary: Cannot uninstall version 4.1.1 to install 4.1.2
Product: Installation
Version: 4.1.1
Hardware: PC
OS: Windows 10
Status: UNCONFIRMED
Severity: Major
Priority: P5 (lowest)
Component: ui
Assignee: issues@openoffice.apache.org
Reporter: robinlord@fastmail.fm
I cannot uninstall 4.1.1.
I have rebooted and retried.
I have checked that there are no soffice processes running.
When I try to uninstall nothing happens and no error messages result.
Trying to install 4.1.2 starts and then comes up with a window saying cant open
the msi file
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[Issue 126771] Cannot uninstall version 4.1.1 to install 4.1.2
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126771
oooforum <oo...@free.fr> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
CC| |oooforum@free.fr
Resolution|--- |NOT_AN_ISSUE
--- Comment #2 from oooforum <oo...@free.fr> ---
No news from author since +30 days: closed
Feel free to reopen and provide requested information.
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[Issue 126771] Cannot uninstall version 4.1.1 to install 4.1.2
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126771
robinlord@fastmail.fm changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |robinlord@fastmail.fm
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[Issue 126771] Cannot uninstall version 4.1.1 to install 4.1.2
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126771
orcmid <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Resolution|NOT_AN_ISSUE |IRREPRODUCIBLE
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[Issue 126771] Cannot uninstall version 4.1.1 to install 4.1.2
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126771
orcmid <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |orcmid@apache.org
--- Comment #1 from orcmid <or...@apache.org> ---
There seem to be two possibly separate problems.
First, start Apache OpenOffice 4.1.1 and confirm that it does start up
properly. Start it directly. No need to open a document.
With AOO 4.1.1 go to its Tools > Options menu. Under the OpenOffice > Memory >
OpenOffice Quickstarter item, remove any check-mark for "Load OpenOffice during
system start-up".
Click OK
Exit Apache OpenOffice.
Restart your Windows 10 system.
Note: At this point you do not need to uninstall 4.1.1, since 4.1.2 will
install over it properly.
If you do want to uninstall 4.1.1, do the following. Otherwise, skip to the
install instruction, further down.
Now go to the Start menu list of all programs and find "OpenOffice 4.1.1" in
the list. It is a folder. Open the folder and right click on the "OpenOffice"
entry, then click Uninstall.
This should take you to the Control Panel > Programs > Programs and Features
dialog. Find OpenOffice 4.1.1 in that (alphabetical) list. Right click on
that entry and select Uninstall.
The Uninstall should operate. Let us know if it does not. Restart your
machine again to ensure that the registry now reflects the absence of AOO
4.1.1.
Installing 4.1.2
----------------
You should have an .exe that was downloaded via
<http://www.openoffice.org/download>. You should be able double-click on that
file and go through the install procedure. Allow it to run, and continue
through the steps that are presented.
If that does not work, please provide a screen capture of what it presents if
it fails.
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