reopen a closed issue?

[Alex Parvulescu <al...@gmail.com>]

Hi guys,

How can I reopen a closed issue?

I have resolved an issue [0] but shortly after it was accidentally marked
as 'Closed'. This is not standard workflow, so I'd like to turn it into
'Resolved' again until the actual release happens.

How do I do that?

thanks,
alex

[0] https://issues.apache.org/jira/browse/JCR-3050

Re: reopen a closed issue?

[Alex Parvulescu <al...@gmail.com>]

Hi Jukka,

> but for now I'd just leave things as-is.

I agree with considering this an accident, no need to change all the rules
for that.

thanks,
alex


On Fri, Feb 3, 2012 at 4:39 PM, Jukka Zitting <ju...@gmail.com>wrote:

> Hi,
>
> On Fri, Feb 3, 2012 at 4:21 PM, Alex Parvulescu
> <al...@gmail.com> wrote:
> > How can I reopen a closed issue?
>
> We're using the no-reopen-closed workflow, which explicitly prevents
> reopening of closed issues. The idea behind this is to freeze the list
> of issues resolved in a given release after that release has been
> published.
>
> > I have resolved an issue [0] but shortly after it was accidentally
> marked as
> > 'Closed'. This is not standard workflow, so I'd like to turn it into
> > 'Resolved' again until the actual release happens.
>
> In theory we could temporarily change the workflow settings to do
> this, but in practice I'd just leave it closed as you can still
> comment on or edit the issue if needed. The only downside of an issue
> being closed before the release in which the fix is shipped is that
> you can't reopen the issue in case the fix turns out to be flawed. If
> that becomes a more common problem we can restrict the permission to
> close issues only to committers, but for now I'd just leave things
> as-is.
>
> BR,
>
> Jukka Zitting
>

Re: reopen a closed issue?

[David Buchmann <da...@liip.ch>]

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Hash: SHA1

hi,

sorry for closing it. in our company we have the policy that the creator
of a ticket closes it to aknowledge he is happy with the resolution...

if this is important in your workflow, i would suggest restricting the
close operation to people who can work on the releases to prevent
uninformed people like me from doing the wrong thing ;-)

cheers,david

Am 03.02.2012 16:39, schrieb Jukka Zitting:
> Hi,
> 
> On Fri, Feb 3, 2012 at 4:21 PM, Alex Parvulescu
> <al...@gmail.com> wrote:
>> How can I reopen a closed issue?
> 
> We're using the no-reopen-closed workflow, which explicitly prevents
> reopening of closed issues. The idea behind this is to freeze the list
> of issues resolved in a given release after that release has been
> published.
> 
>> I have resolved an issue [0] but shortly after it was accidentally marked as
>> 'Closed'. This is not standard workflow, so I'd like to turn it into
>> 'Resolved' again until the actual release happens.
> 
> In theory we could temporarily change the workflow settings to do
> this, but in practice I'd just leave it closed as you can still
> comment on or edit the issue if needed. The only downside of an issue
> being closed before the release in which the fix is shipped is that
> you can't reopen the issue in case the fix turns out to be flawed. If
> that becomes a more common problem we can restrict the permission to
> close issues only to committers, but for now I'd just leave things
> as-is.
> 
> BR,
> 
> Jukka Zitting

- -- 
Liip AG // Agile Web Development // T +41 26 422 25 11
CH-1700 Fribourg // PGP 0xA581808B // www.liip.ch
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Re: reopen a closed issue?

[Jukka Zitting <ju...@gmail.com>]

Hi,

On Fri, Feb 3, 2012 at 4:21 PM, Alex Parvulescu
<al...@gmail.com> wrote:
> How can I reopen a closed issue?

We're using the no-reopen-closed workflow, which explicitly prevents
reopening of closed issues. The idea behind this is to freeze the list
of issues resolved in a given release after that release has been
published.

> I have resolved an issue [0] but shortly after it was accidentally marked as
> 'Closed'. This is not standard workflow, so I'd like to turn it into
> 'Resolved' again until the actual release happens.

In theory we could temporarily change the workflow settings to do
this, but in practice I'd just leave it closed as you can still
comment on or edit the issue if needed. The only downside of an issue
being closed before the release in which the fix is shipped is that
you can't reopen the issue in case the fix turns out to be flawed. If
that becomes a more common problem we can restrict the permission to
close issues only to committers, but for now I'd just leave things
as-is.

BR,

Jukka Zitting