You are viewing a plain text version of this content. The canonical link for it is here.
Posted to marketing@cloudstack.apache.org by scot gabriel <sc...@gmail.com> on 2014/10/27 14:50:04 UTC
IRC #cloudstack (reaching out to the community)
I have been in the channel on #cloudstack via irc.freenode.net for 4 days
now and there have been 4 separate requests for help with no answers.
Is anyone out there using the IRC anymore for this products support (and
sense of community) or should I just speak up and tell people to only try
and reach out for help via the email mechanism (users@cloudstack.apache.org
)?
I'm worried about the perception of "lack of response" to people who are
reaching out for help and not being directed towards the proper tools.. If
we aren't going to use IRC for communication, can someone in a leadership
role please change the "/TOPIC" of #cloudstack to reflect that it's a
non-used channel and direct people to email? Otherwise can I encourage a
couple of the guru's to monitor the IRC for us newbs that like to have live
conversations?
note: current topic:
Topic for #cloudstack: Apache CloudStack User Chat |
http://cloudstack.apache.org
13:48 -!- Topic set by chipc [~chipc@apache/committer/chipchilders] [Sat
May 10
23:48:11 2014
BTW: the quick response via email IS AWESOME, so I'm not saying IRC is a
must, just want to catch the stragglers that aren't using email as the
first reach out and give them a sense of "we care". Creating buy in from
us nerds is about how quickly/easily we can be directed to the right
support and training mechanisms.... for us "perception is reality".
For your consideration,
--
Scot Gabriel
IRC (devildog31415 on irc.freenode.net)
pgp.mit.edu (0xcfe3d15c891fca57)
Re: IRC #cloudstack (reaching out to the community)
Posted by scot gabriel <sc...@gmail.com>.
I started suggesting that to people today since people are there asking for
input and I'm just not qualified to help yet (give me 1-4 years) :)
--
Scot Gabriel
IRC (devildog31415 on irc.freenode.net)
pgp.mit.edu (0xcfe3d15c891fca57)
On Mon, Oct 27, 2014 at 1:57 PM, Nux! <nu...@li.nux.ro> wrote:
> IRC is usually to park irssi and forget about it. :)
> Even big projects have a hard time supporting via IRC, let alone a smaller
> and very specialised community such as ours.
>
> Seriously now, email makes a much better support solution and I always
> rely on it so do use the mailing lists.
>
> HTH
> Lucian
>
> --
> Sent from the Delta quadrant using Borg technology!
>
> Nux!
> www.nux.ro
>
> ----- Original Message -----
> > From: "scot gabriel" <sc...@gmail.com>
> > To: marketing@cloudstack.apache.org
> > Sent: Monday, 27 October, 2014 13:50:04
> > Subject: IRC #cloudstack (reaching out to the community)
>
> > I have been in the channel on #cloudstack via irc.freenode.net for 4
> days
> > now and there have been 4 separate requests for help with no answers.
> >
> > Is anyone out there using the IRC anymore for this products support (and
> > sense of community) or should I just speak up and tell people to only try
> > and reach out for help via the email mechanism (
> users@cloudstack.apache.org
> > )?
> >
> > I'm worried about the perception of "lack of response" to people who are
> > reaching out for help and not being directed towards the proper tools..
> If
> > we aren't going to use IRC for communication, can someone in a leadership
> > role please change the "/TOPIC" of #cloudstack to reflect that it's a
> > non-used channel and direct people to email? Otherwise can I encourage a
> > couple of the guru's to monitor the IRC for us newbs that like to have
> live
> > conversations?
> >
> > note: current topic:
> > Topic for #cloudstack: Apache CloudStack User Chat |
> > http://cloudstack.apache.org
> > 13:48 -!- Topic set by chipc [~chipc@apache/committer/chipchilders] [Sat
> > May 10
> > 23:48:11 2014
> >
> > BTW: the quick response via email IS AWESOME, so I'm not saying IRC is a
> > must, just want to catch the stragglers that aren't using email as the
> > first reach out and give them a sense of "we care". Creating buy in from
> > us nerds is about how quickly/easily we can be directed to the right
> > support and training mechanisms.... for us "perception is reality".
> >
> > For your consideration,
> >
> > --
> > Scot Gabriel
> > IRC (devildog31415 on irc.freenode.net)
> >
> > pgp.mit.edu (0xcfe3d15c891fca57)
>
Re: IRC #cloudstack (reaching out to the community)
Posted by Nux! <nu...@li.nux.ro>.
IRC is usually to park irssi and forget about it. :)
Even big projects have a hard time supporting via IRC, let alone a smaller and very specialised community such as ours.
Seriously now, email makes a much better support solution and I always rely on it so do use the mailing lists.
HTH
Lucian
--
Sent from the Delta quadrant using Borg technology!
Nux!
www.nux.ro
----- Original Message -----
> From: "scot gabriel" <sc...@gmail.com>
> To: marketing@cloudstack.apache.org
> Sent: Monday, 27 October, 2014 13:50:04
> Subject: IRC #cloudstack (reaching out to the community)
> I have been in the channel on #cloudstack via irc.freenode.net for 4 days
> now and there have been 4 separate requests for help with no answers.
>
> Is anyone out there using the IRC anymore for this products support (and
> sense of community) or should I just speak up and tell people to only try
> and reach out for help via the email mechanism (users@cloudstack.apache.org
> )?
>
> I'm worried about the perception of "lack of response" to people who are
> reaching out for help and not being directed towards the proper tools.. If
> we aren't going to use IRC for communication, can someone in a leadership
> role please change the "/TOPIC" of #cloudstack to reflect that it's a
> non-used channel and direct people to email? Otherwise can I encourage a
> couple of the guru's to monitor the IRC for us newbs that like to have live
> conversations?
>
> note: current topic:
> Topic for #cloudstack: Apache CloudStack User Chat |
> http://cloudstack.apache.org
> 13:48 -!- Topic set by chipc [~chipc@apache/committer/chipchilders] [Sat
> May 10
> 23:48:11 2014
>
> BTW: the quick response via email IS AWESOME, so I'm not saying IRC is a
> must, just want to catch the stragglers that aren't using email as the
> first reach out and give them a sense of "we care". Creating buy in from
> us nerds is about how quickly/easily we can be directed to the right
> support and training mechanisms.... for us "perception is reality".
>
> For your consideration,
>
> --
> Scot Gabriel
> IRC (devildog31415 on irc.freenode.net)
>
> pgp.mit.edu (0xcfe3d15c891fca57)