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Posted to infrastructure-issues@apache.org by "Nicholas Muldoon (JIRA)" <ji...@apache.org> on 2013/11/20 18:32:37 UTC
[jira] [Updated] (INFRA-7013) Request Atlassian Service Desk for
JIRA
[ https://issues.apache.org/jira/browse/INFRA-7013?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Nicholas Muldoon updated INFRA-7013:
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Attachment: Screen Shot 2013-11-20 at 9.29.56 AM.png
Screen Shot 2013-11-20 at 9.30.20 AM.png
Screen Shot 2013-11-20 at 9.26.08 AM.png
Screen Shot 2013-11-20 at 9.24.09 AM.png
Morning [~pctony],
Most of the Service Desk's we've set up at Twitter thus far are fairly simple:
* a button for each of the main components in a given project, this field is hidden on the form,
* most buttons use the Bug issue type, and
* they have the Summary, Description and Priority field on the form
For example:
!Screen Shot 2013-11-20 at 9.24.09 AM.png!
The SLA's that [~clambert] refers to are set up based upon [the Atlassian doco|https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs], for example:
!Screen Shot 2013-11-20 at 9.26.08 AM.png!
Finally, for the reports we have one chart for each SLA and sometimes there are multiple series on the chart. For example:
!Screen Shot 2013-11-20 at 9.29.56 AM.png!
Blocker series setup:
!Screen Shot 2013-11-20 at 9.30.20 AM.png!
If you need a hand let me know.
Cheers,
[Nicholas Muldoon|https://twitter.com/njm]
> Request Atlassian Service Desk for JIRA
> ---------------------------------------
>
> Key: INFRA-7013
> URL: https://issues.apache.org/jira/browse/INFRA-7013
> Project: Infrastructure
> Issue Type: New Feature
> Components: JIRA
> Reporter: Chris Lambert
> Assignee: Tony Stevenson
> Attachments: Screen Shot 2013-11-20 at 9.24.09 AM.png, Screen Shot 2013-11-20 at 9.26.08 AM.png, Screen Shot 2013-11-20 at 9.29.56 AM.png, Screen Shot 2013-11-20 at 9.30.20 AM.png
>
>
> We're using [Service Desk|https://www.atlassian.com/software/jira/service-desk] feature here at Twitter, and it's pretty awesome. Any chance we could have it installed here at Apache? It's a great tool for helping devs keep track of work.
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