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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/01/15 10:46:13 UTC
[Bug 121625] New: Tracking issue for AOO 3.4 startup related crashes
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Bug ID: 121625
Issue Type: DEFECT
Summary: Tracking issue for AOO 3.4 startup related crashes
Classification: Code
Product: framework
Version: AOO 3.4.1
Hardware: All
OS: All
Status: CONFIRMED
Severity: normal
Priority: P2
Component: code
Assignee: issues@openoffice.apache.org
Reporter: hdu@apache.org
CC: issues@openoffice.apache.org
Blocks: 117907, 119336, 120886, 120980, 121203, 121229
This issue is for tracking the mysterious crashes that seem to happen a couple
of seconds after starting OpenOffice. These issues is that they are usually
quite light on the details but they are so frequent as to point to a really bad
problem.
The scenario seems to happen especially on WinXP and seems to be solved by
disabling the update service, by deleting the user profile and by downgrading
from IE9 to IE8.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |williamjtk@gmail.com
--- Comment #21 from Rob Weir <ro...@apache.org> ---
*** Bug 120337 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
--- Comment #6 from Joep Frensen <jo...@frensen.net> ---
Created attachment 80268
--> https://issues.apache.org/ooo/attachment.cgi?id=80268&action=edit
Windows Vista is affected too
This bug appears in Windows Vista TOO! See attached document. It is a bug that
makes this version of OO hard to use if you need a document soon. It is ONLY
seen (by me) with the FIRST document opened in an OO session.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Alias| |profile-caused-crash
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |designsbydenese@bellsouth.n
| |et
--- Comment #24 from Ariel Constenla-Haile <ar...@apache.org> ---
*** Bug 122296 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |howierxl@earthlink.net
--- Comment #11 from Oliver-Rainer Wittmann <or...@apache.org> ---
*** Bug 121783 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |deborahlwarner@gmail.com
--- Comment #10 from Rob Weir <ro...@apache.org> ---
*** Bug 121756 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Suchithra <su...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |ferretripx@yahoo.com
--- Comment #13 from Suchithra <su...@gmail.com> ---
*** Bug 121629 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|CONFIRMED |ACCEPTED
--- Comment #8 from Oliver-Rainer Wittmann <or...@apache.org> ---
The C++ internal root cause of the crashes I observed is that certain
functions/methods accessing extensions do not handle thrown C++ exception.
Thus, I will commit a patch which will just catch these C++ exceptions.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Anders Kvibäck <ak...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |118217
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[Issue 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rhonda J Hunter <hu...@charter.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |hunterrf@charter.net
--- Comment #28 from Rhonda J Hunter <hu...@charter.net> ---
I have a problem with AOO 4.1 not shutting down when closed, and crashing often
- up to 10 times in a row when trying to save, use, or transfer OO files.
Unable to uninstall AOO, error message "FATAL INSTALL ERROR".
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |rpmancuso@msn.com
--- Comment #26 from Oliver-Rainer Wittmann <or...@apache.org> ---
*** Bug 120980 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |juliejouvencel@yahoo.fr
--- Comment #25 from Oliver-Rainer Wittmann <or...@apache.org> ---
*** Bug 120227 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks|116964, 117217, 117907, |
|118217, 118246, 119336 |
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |rgonko2@gmail.com
--- Comment #12 from Oliver-Rainer Wittmann <or...@apache.org> ---
*** Bug 121778 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
--- Comment #9 from SVN Robot <sv...@dev.null.org> ---
"orw" committed SVN revision 1446574 into trunk:
#121625# - method <ExtensionManager::getExtensionsWithSameId(..)> - catch
cer...
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Andrea Pescetti <pe...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |pescetti@apache.org
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |morgan.janet@verizon.net
--- Comment #20 from Rob Weir <ro...@apache.org> ---
*** Bug 120362 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |121594, 121592, 120154,
| |120728, 120013, 121309,
| |121673
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |orw@apache.org
--- Comment #2 from Oliver-Rainer Wittmann <or...@apache.org> ---
CC myself
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |ellgeo1@verizon.net
--- Comment #23 from Rob Weir <ro...@apache.org> ---
*** Bug 120068 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |shawn.moyer78@gmail.com
--- Comment #5 from Rob Weir <ro...@apache.org> ---
*** Bug 120728 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |joep@frensen.net
--- Comment #4 from Rob Weir <ro...@apache.org> ---
*** Bug 121149 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |120227, 121629
Assignee|issues@openoffice.apache.or |orw@apache.org
|g |
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
hdu@apache.org <hd...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |georg.weickelt@ibedelmann.d
| |e
--- Comment #27 from hdu@apache.org <hd...@apache.org> ---
*** Bug 116964 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
hdu@apache.org <hd...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Target Milestone|--- |AOO 4.0
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |europ33@free.fr
--- Comment #22 from Rob Weir <ro...@apache.org> ---
*** Bug 120540 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Oliver-Rainer Wittmann <or...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|ACCEPTED |RESOLVED
Resolution|--- |FIXED
--- Comment #18 from Oliver-Rainer Wittmann <or...@apache.org> ---
damn - I have forgotten to mark this issue as FIXED.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
hdu@apache.org changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |118217, 118246, 120068
--- Comment #3 from hdu@apache.org ---
Adding a few more related issues to the "blocked by" list.
Bug 118246 also mentions "Updates for extensions available" before the crash.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |matthewntt@aol.com
--- Comment #16 from Rob Weir <ro...@apache.org> ---
*** Bug 121594 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
--- Comment #1 from hdu@apache.org ---
There are hints that the problem is related to the update service:
- the stack mentioning updchk.dll
(http://de.openoffice.info/viewtopic.php?f=3&t=48659#p178132 and
http://www.justanswer.com/computer/5dao5-when-start-open-office-unsaved-document.html)
- disabling the update service seems to fix it
(http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=55912&start=30#p258626
and http://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=58275)
similar crash happens with OOo3.3 if IE9 is installed
(https://issues.apache.org/ooo/show_bug.cgi?id=117907)
- Stephan Bergmann mentioned in
http://ooo-forums.apache.org/en/forum/viewtopic.php?t=55017&p=242599#p242632 a
very interesting observation regarding InternetQueryOption() that could point
to the root cause
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
--- Comment #7 from Oliver-Rainer Wittmann <or...@apache.org> ---
I was able to reproduce crashes of AOO 3.4 and AOO 3.4.1 which are upgrades of
a former OOo 3.3 installation.
The problem is caused by the OOo 3.3 bundled extensions - namely three
dictionaries - which are not correctly migrated. The AOO 3.4/3.4.1 installation
process more or less "removes" the intrinsic bundled extensions. Only their
folders (found in the installation folder) and the extension database entries
(found in the user profile as Berkeley DBs) are left. The extension database
entries are imported into the new extension database format. Thus, regarding
these bundled extensions the state is inconsistent.
The crashes are triggered when the extensions are accessed in order to check
for updates. The check for extension updates can be performed manually or is
triggered by the automatic check for an application update, if the check for an
application update is configured respectively.
The problem persists even, if the user profile has been renamed/removed. This
is causes by the still existing bundled extension folders. These folders "let
the office think" that such bundled extensions are available. Thus
corresponding extension database entries are created during the startup after
the user profile had been renamed/removed. This results more or less in the
same inconsistent state as above.
A possible workaround is to remove the following files from the user profile:
- $USERPROFILE/3/user/extensions/bundled/extensions.pmap
- $USERPROFILE/3/user/extensions/bundled/extensions.db, if it exists.
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
hdu@apache.org changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |117217
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |dleiker@leiker.us
--- Comment #19 from Rob Weir <ro...@apache.org> ---
*** Bug 120025 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |nipping.press@ntlworld.com
--- Comment #17 from Rob Weir <ro...@apache.org> ---
*** Bug 121203 has been marked as a duplicate of this bug. ***
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[Bug 121625] Tracking issue for AOO 3.4 startup related crashes
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121625
hdu@apache.org changed:
What |Removed |Added
----------------------------------------------------------------------------
Blocks| |116964
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