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Posted to issues@openoffice.apache.org by bu...@apache.org on 2020/04/06 20:38:57 UTC

[Issue 128362] New: Calc crashes with or without bad allocation error. Occasionally SEH errors

https://bz.apache.org/ooo/show_bug.cgi?id=128362

          Issue ID: 128362
        Issue Type: DEFECT
           Summary: Calc crashes with or without bad allocation error.
                    Occasionally SEH errors
           Product: Calc
           Version: 4.1.7
          Hardware: PC
                OS: Windows 10
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: save-export
          Assignee: issues@openoffice.apache.org
          Reporter: kris@dreamwaresystems.com
  Target Milestone: ---

This has been a on-going issue since 4.1.4.
After about 50 entries the program hangs when saving. 
Sometimes it hangs before saving or I get a Bad Allocation error about half way
through a save. Rarely I get an SEH error. Windows says illegal operation in
the 
task manager. 
The recovery goes well but no access to error report tool. The problem gets a
little better after I increased the memory in calc. Use to crash after 10
entries!
Several machines and several version of windows have been tried with clean
installs.
I have no idea how to track this problem. Please help!

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

kris@dreamwaresystems.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|NOT_AN_OOO_ISSUE            |---
             Status|CLOSED                      |UNCONFIRMED

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
                 CC|                            |oooforum@free.fr
         Resolution|---                         |NOT_AN_OOO_ISSUE

--- Comment #1 from oooforum (fr) <oo...@free.fr> ---
Your bug report is being closed as NOT_AN_ISSUE due to a lack of information
which is needed in order to accurately reproduce and confirm the problem. We
need the following information:

a) Provide details of your Windows (which edition is used)

b) Provide a step-by-step procedure to reproduce (the simpler will be the
better)

c) Provide a sample document

d) Provide screenshots of the problem if you think it might help


Once all of this is done, please set the bug back to UNCONFIRMED and we will
attempt to reproduce the issue.

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

--- Comment #5 from kris@dreamwaresystems.com ---
Created attachment 86930
  --> https://bz.apache.org/ooo/attachment.cgi?id=86930&action=edit
Spreedsheetrequested

for windows 10.0.18363 64 bit openoffice 4.1.7

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

kris@dreamwaresystems.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|NOT_AN_OOO_ISSUE            |---
             Status|CLOSED                      |UNCONFIRMED

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Matthias Seidel <ms...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|Major                       |Normal

--- Comment #3 from Matthias Seidel <ms...@apache.org> ---
So, you reopen this ticket, set the priority to "Major" but you do not provide
any of the requested information?

Really?

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

kris@dreamwaresystems.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Latest|---                         |4.1.7
    Confirmation in|                            |
           Severity|Normal                      |Major

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Peter <pe...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |NOT_AN_OOO_ISSUE
                 CC|                            |petko@apache.org
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #6 from Peter <pe...@apache.org> ---
Your Document does not look very complicated.
If user report crashes, often the profile is corrupted. A workaround fix is
described on the forum at [1].
We are already on the investigation of corrupted profiles for a permanent fix.

I am with Markus on this one. Your Issue is an issue  specific to your system.
Please use the resources Provided by Comment 4 to get further help.
I close the Issue again as a not an OOO Issue again as a sign that we delegate
this to user support channels. Thanks for your understanding.


All the best
Peter

[1] https://forum.openoffice.org/en/forum/viewtopic.php?p=58403

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|Critical                    |Normal
             Status|RESOLVED                    |CLOSED

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |NOT_AN_OOO_ISSUE

--- Comment #4 from Marcus <ma...@apache.org> ---
Please note that this is not a typical problem of OpenOffice and it's not
necessarily a bug. Therefore this issue tracker is not the right place for
discussing and solving such case of problems. Please ask for help in the user
forums [1] or the users mailing list [2].

[1] https://forum.openoffice.org/
[2] https://openoffice.apache.org/mailing-lists.html#users-mailing-list-public

Thank you very much for your understanding.

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

Matthias Seidel <ms...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Latest|4.1.7                       |---
    Confirmation in|                            |
                 CC|                            |mseidel@apache.org

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[Issue 128362] Calc crashes with or without bad allocation error. Occasionally SEH errors

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128362

--- Comment #2 from kris@dreamwaresystems.com ---
windows says not compatable then tries to run under win8 still crashes.
task manager says waiting for soffice.exe

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