Re: I hate Spam Assassin, don't know how it got on my computer anddesperately need to get rid of it

[James Butler <ja...@musicforhumans.com>]

Thank you, Rev. Mitleid.

It does appear that your MAIL service provider, capital.net, is indeed using SpamAssassin, and that your message indicated below has been identified as spam and blocked by capital.net. You should send that same data to your representative at your ACCESS provider (ISP), Logical.net, and ask them about it. I do not know how Logical.net is set up, or if capital.net is one of its affiliates.

If it is blocking ALL of your mail from going out, then the information you posted will help them identify your issue. Your first message indicated that it was a sporadic problem with some of your clients, and your second message indicates that you are now completely unable to send mail through that mail server. This sounds like what was initially a small issue with the contents of your messages (recognized as spam) and, when you kept trying to send out the "spam"-classified messages, capital.net finally had enough, and has "blacklisted" your IP address, because they think you are a spammer.

Only they (capital.net) can clear that up for you.

As far as moving forward with sending more messages to your clients, you should endeavour to educate yourself about WHY your messages are being classified as spam, and learn to write messages that are less "spammy". I suggest this because even if you succeed in getting off the "black list", you will undoubtedly end up back on it again as soon as you start to send messages that are similar in content to the ones that caused the condition in the first place.

James Butler
Internet Society - Los Angeles Chapter
Chairman of the Board
jbutler@isoc-la.org

*********** REPLY SEPARATOR  ***********

On 10/28/08 at 1:29 PM Corbie Mitleid/Fire Through Spirit wrote:

>James, thank you for your courteous answer.  It's the first one I
>received that did not treat me like a carney fortune teller, IQ challenged
>idiot, or whining ninny.  My husband, who is quite competent with
>computers, also could not make head or tails regarding our SA problem.  As
>I explained before, I came here because I was directed to this list by J
>Monroe, from the Spam Assassin site itself, when he said he no longer gave
>any kind of assistance.  My ISP, Logical.net, said it was definitely not
>from their end, and therefore had to have been loaded on to my computer. 
>As I sent to someone else, the message is not an "unable to deliver" such
>as one gets when an address is not known, mailbox is full, or some other
>simple issue.  It is blocking me from even sending it out of my machine,
>and it remains in the outbox, also blocking all my other mail from being
>sent.
>
>The following is an example:  
>An unknown error has occurred. Subject 'report for you and Dan', Account:
>'pop.capital.net', Server: 'mail.capital.net', Protocol: SMTP, Server
>Response: '550 5.7.1 Blocked by SpamAssassin', Port: 25, Secure(SSL): No,
>Server Error: 550, Error Number: 0x800CCC69
>
>I will certainly attempt to get hold of technical personnel locally, but
>was under the impression that those who used Spam Assassin and found it
>useful would know how to help me.  Again, thank you for being professional
>enough to address me with courtesy and clarity.
>
>
>
>Rev. Corbie Mitleid