[Issue 126798] New: .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

          Issue ID: 126798
        Issue Type: DEFECT
           Summary: .docx INCORRECT content!!!
           Product: Writer
           Version: 4.1.2
          Hardware: PC
                OS: Windows, all
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: save-export
          Assignee: issues@openoffice.apache.org
          Reporter: ageekyeconomist@gmail.com

Created attachment 85255
  --> https://bz.apache.org/ooo/attachment.cgi?id=85255&action=edit
incorrect content shown as attached

We were sent a .docx contract.  Upon receiving the contract, we downloaded it
and opened it with Write.  Content of the contract were totally different from
what was sent!!

We nearly went into a litigation with the other party.  It wasn't after we
review the content of the contract online using GoogleDocs, did we realize what
we saw using Write was different from what was sent to us!!!

Have you had this reported to you ever???  This is a very serious matter.  Hope
it gets resolved SOON!

I've attached content for your reference.

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[Issue 126798] .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

--- Comment #2 from orcmid <or...@apache.org> ---
We have not had this report before.

Without seeing both what should have appeared, what did appear, and the .docx
document that was opened incorrectly, we cannot reproduce this to see what the
problem is.

If you (or the other party) can make a portion of the .docx that has only the
portion in error, we might be able to see what that is about.

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[Issue 126798] .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

orcmid <or...@apache.org> changed:

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                 CC|                            |orcmid@apache.org

--- Comment #1 from orcmid <or...@apache.org> ---
Comment on attachment 85255
  --> https://bz.apache.org/ooo/attachment.cgi?id=85255
incorrect content shown as attached

Um, so what was it supposed to be?

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[Issue 126798] .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

lamh888@hotmail.com changed:

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                 CC|                            |lamh888@hotmail.com

--- Comment #3 from lamh888@hotmail.com ---
I tried to replicate this issue, but was not able to.  When I ran the steps, I
was able to view a document that wasn’t missing any characters in Writer. When
viewed in Writer, Word 2010 and Google Docs, I was seeing the same content in
all 3 applications.

OS: Windows 7 Professional, Service Pack 1
Writer version: 4.1.2

Steps I tried:
1) As input, I created a Word document with Chinese text and saved as .docx
format
2) Open this document in Writer and Google Docs
3) Compare the contents of the document when view in Writer, Word and Google
Docs

I tried out additional scenarios to see if could replicate this issue:

I varied the test by modifying the content of the .docx file with some
formatting of the text:

1) Modify the Word document to include numerically bulleted items
2) Open this document in Writer and Google Docs
3) Compare the contents of the document when view in Writer, Word and Google
Docs
4) Repeat the test with other style elements in the Word document: Underlined
text, extra spaces, newlines between some characters 

Results: In each case, the document’s contents appeared to match up with the
contents of the Word document (.docx format)

There may be other factors involved such as the original file being corrupted
in some way, file being inadvertently altered when opened, or a specific
configuration that this occurred on, but without additional details provided
I’m not able to narrow down the factors and can only speculate on possible
causes.

If possible, providing the original document would help greatly in see if this
issue appears on other machines.  It would also be helpful if another
screenshot was provided, to compare against the one attached, showing what the
contents should look like so it can be determined what and how much has
changed.

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[Issue 126798] .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
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           Severity|Critical                    |Normal
         Resolution|---                         |IRREPRODUCIBLE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #4 from Marcus <ma...@apache.org> ---
Closing as the was no further comment from reporter since 3 months.

Furthermore, up to now it was not possible to reproduce the reported issue (see
comment #3).

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[Issue 126798] .docx INCORRECT content!!!

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=126798

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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