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Posted to users@openoffice.apache.org by "Carl W. Entemann" <ko...@ncweb.com> on 2014/08/30 18:36:39 UTC
Problem installing Open Office on an IBM Thinkpad T30
For the record, I am preparing this problem description in WordPad because I cannot get Open Office installed on my IBM Thinkpad
T30 with 2 meg of RAM.
After downloading the install software and running it I get the usual setup messages and then I get the following screen:
I click OK and things proceed in what seems to be a normal manner until I get this screen:
Can anything be done so that I can install Open Office??
Carl
Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by johnny smith <ka...@krovatka.su>.
On Sat, 30 Aug 2014 16:36:39 -0000, Carl W. Entemann <ko...@ncweb.com> wrote:
> For the record, I am preparing this problem description in WordPad because I cannot get Open Office installed on my IBM Thinkpad
> T30 with 2 meg of RAM.
>
> After downloading the install software and running it I get the usual setup messages and then I get the following screen:
>
> I click OK and things proceed in what seems to be a normal manner until I get this screen:
>
>
> Can anything be done so that I can install Open Office??
you may try uninstalling microsoft visual c++ redistributable 2008 through the contol panel and then attempting to install openoffice again. openoffice includes the 2008 redistributable and the installed version may conflict with the one to be installed.
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by Brian Barker <b....@btinternet.com>.
At 12:36 30/08/2014 -0400, Carl W. Entemann wrote:
>... I cannot get Open Office installed on my IBM Thinkpad T30 with 2
>meg of RAM. After downloading the install software and running it I
>get the usual setup messages and then I get the following screen:
>[Microsoft Visual C++ 2008 Redistributable : Object already exists]
>
>I click OK and things proceed in what seems to be a normal manner
>until I get this screen:
>[The wizard was interrupted ...]
>
>Can anything be done so that I can install Open Office?
There is some suggestion that one of the August Windows Updates has
caused problem with Windows Installer. You may want to try this:
o Go to Programs and Features in Control Panel.
o Tick "Show updates" if necessary.
o Search in the list of updates for Windows for the one labelled
KB2918614. (It should be near the bottom, as one of the most recent.)
o Click it and click Remove.
o Try the OpenOffice installation again.
o You may wish to reinstall KB2918614 afterwards. If you have
Automatic Updates switched on, this should happen without further
action on your part. It's just possible that you may have to turn
Automatic Updates off temporarily to prevent this happening before
you attempt the installation of OpenOffice.
I trust this helps.
Brian Barker
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by Brian Barker <b....@btinternet.com>.
At 19:11 30/08/2014 +0100, Brian Barker wrote:
>At 12:36 30/08/2014 -0400, Carl W. Entemann wrote:
>>... I cannot get Open Office installed on my IBM Thinkpad T30 with
>>2 meg of RAM. After downloading the install software and running it
>>I get the usual setup messages and then I get the following screen:
>>[Microsoft Visual C++ 2008 Redistributable : Object already exists]
>>
>>I click OK and things proceed in what seems to be a normal manner
>>until I get this screen:
>>[The wizard was interrupted ...]
>>
>>Can anything be done so that I can install Open Office?
>
>There is some suggestion that one of the August Windows Updates has
>caused problem with Windows Installer. You may want to try this:
>o Go to Programs and Features in Control Panel.
>o Tick "Show updates" if necessary.
>o Search in the list of updates for Windows for the one labelled
>KB2918614. (It should be near the bottom, as one of the most recent.)
>o Click it and click Remove.
>o Try the OpenOffice installation again.
>o You may wish to reinstall KB2918614 afterwards. If you have
>Automatic Updates switched on, this should happen without further
>action on your part. It's just possible that you may have to turn
>Automatic Updates off temporarily to prevent this happening before
>you attempt the installation of OpenOffice.
For the benefit of any other users (and the archives), the original
questioner replied privately "Worked like a charm."
Brian Barker
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by Andrea Pescetti <pe...@apache.org>.
On 02/09/2014 NoOp wrote:
> "Status: CLOSED NOT_AN_ISSUE"
> doesn't look very helpful.
The Microsoft update is quite secretive and virtually no useful
technical information was disclosed. The moment we have more information
and we know how to fix it (either on the OpenOffice side, or in the
integration with Microsoft Installer technologies) of course the issue
will be open.
> I was able to replicate (multiple times) on a Win 7 machine with AOO
> 4.0.1 installed. After I completely uninstalled AOO 4.0.1 (including
> using CCleaner to clean the registry, temp files, etc., I was able to
> install 4.1.1 without issue. If I get time I'll reinstall 4.0.1 and see
> if I can replicate again. Also, I have Win 8.1 on a VMware VM & if I get
> time I'll see if I can replicate there also.
This is (and would be) useful feedback for the issue.
Regards,
Andrea.
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by NoOp <gl...@sbcglobal.net>.
On 09/01/2014 11:54 AM, Andrea Pescetti wrote:
> On 01/09/2014 NoOp wrote:
>> And hopefully the OP confirmed that he reinstalled the KB afterwards.
>> I would think that having to turn off an important Windows security patch:
>> ... in order to install AOO to be something that AOO should immediately
>> address. Having a user turn off a Windows security patch in order to
>> install is, IMO, a disaster waiting to happen.
>
> In the majority of cases there is no need to turn off the patch.
> Observations so far confirmed that:
> - The issue exists, but it does not affect all Windows machines (of
> course, we are only considering machines that are fully updated, since
> the patch was issued by Microsoft while the OpenOffice 4.1.1 release was
> already being voted upon)
> - It is possible to temporarily uninstall the patch, install OpenOffice,
> reinstall the patch without any problems for the OpenOffice operations.
>
> We don't have enough details yet, even though it seems the patch affects
> many other installers too. The conversation is at
> https://issues.apache.org/ooo/show_bug.cgi?id=125446
...
"Status: CLOSED NOT_AN_ISSUE "
doesn't look very helpful.
I was able to replicate (multiple times) on a Win 7 machine with AOO
4.0.1 installed. After I completely uninstalled AOO 4.0.1 (including
using CCleaner to clean the registry, temp files, etc., I was able to
install 4.1.1 without issue. If I get time I'll reinstall 4.0.1 and see
if I can replicate again. Also, I have Win 8.1 on a VMware VM & if I get
time I'll see if I can replicate there also.
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by Andrea Pescetti <pe...@apache.org>.
On 01/09/2014 NoOp wrote:
> And hopefully the OP confirmed that he reinstalled the KB afterwards.
> I would think that having to turn off an important Windows security patch:
> ... in order to install AOO to be something that AOO should immediately
> address. Having a user turn off a Windows security patch in order to
> install is, IMO, a disaster waiting to happen.
In the majority of cases there is no need to turn off the patch.
Observations so far confirmed that:
- The issue exists, but it does not affect all Windows machines (of
course, we are only considering machines that are fully updated, since
the patch was issued by Microsoft while the OpenOffice 4.1.1 release was
already being voted upon)
- It is possible to temporarily uninstall the patch, install OpenOffice,
reinstall the patch without any problems for the OpenOffice operations.
We don't have enough details yet, even though it seems the patch affects
many other installers too. The conversation is at
https://issues.apache.org/ooo/show_bug.cgi?id=125446
in case users have something to add to it.
Regards,
Andrea.
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Re: Problem installing Open Office on an IBM Thinkpad T30
Posted by NoOp <gl...@sbcglobal.net>.
On 08/30/2014 09:37 PM, Brian Barker wrote:
> At 19:11 30/08/2014 +0100, Brian Barker wrote:
>>At 12:36 30/08/2014 -0400, Carl W. Entemann wrote:
>>>... I cannot get Open Office installed on my IBM Thinkpad T30 with
>>>2 meg of RAM. After downloading the install software and running it
>>>I get the usual setup messages and then I get the following screen:
>>>[Microsoft Visual C++ 2008 Redistributable : Object already exists]
>>>
>>>I click OK and things proceed in what seems to be a normal manner
>>>until I get this screen:
>>>[The wizard was interrupted ...]
>>>
>>>Can anything be done so that I can install Open Office?
>>
>>There is some suggestion that one of the August Windows Updates has
>>caused problem with Windows Installer. You may want to try this:
>>o Go to Programs and Features in Control Panel.
>>o Tick "Show updates" if necessary.
>>o Search in the list of updates for Windows for the one labelled
>>KB2918614. (It should be near the bottom, as one of the most recent.)
>>o Click it and click Remove.
>>o Try the OpenOffice installation again.
>>o You may wish to reinstall KB2918614 afterwards. If you have
>>Automatic Updates switched on, this should happen without further
>>action on your part. It's just possible that you may have to turn
>>Automatic Updates off temporarily to prevent this happening before
>>you attempt the installation of OpenOffice.
>
> For the benefit of any other users (and the archives), the original
> questioner replied privately "Worked like a charm."
>
> Brian Barker
>
And hopefully the OP confirmed that he reinstalled the KB afterwards.
I would think that having to turn off an important Windows security patch:
<https://technet.microsoft.com/en-us/library/security/MS14-049>
" Windows Installer Repair Vulnerability - CVE-2014-1814
An elevation of privilege vulnerability exists when the Windows
Installer service improperly handles the repair of a previously
installed application. An attacker who successfully exploited this
vulnerability could run arbitrary code in kernel mode. An attacker could
then install programs; view, change, or delete data; or create new
accounts with full administrative rights."
in order to install AOO to be something that AOO should immediately
address. Having a user turn off a Windows security patch in order to
install is, IMO, a disaster waiting to happen.
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