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Posted to issues@openoffice.apache.org by bu...@apache.org on 2018/01/02 10:59:17 UTC
[Issue 127641] New: Troubleshooting Common Problems webpage is badly
out of date - incorrect information
https://bz.apache.org/ooo/show_bug.cgi?id=127641
Issue ID: 127641
Issue Type: DEFECT
Summary: Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Product: General
Version: 4.1.5
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: Normal
Priority: P5 (lowest)
Component: help
Assignee: issues@openoffice.apache.org
Reporter: john.ha24@yahoo.co.uk
Target Milestone: ---
The Troubleshooting Common Problems webpage at
http://www.openoffice.org/documentation/HOW_TO/misc/Troubleshooting_guide.html
is badly out of date and the paths given are incorrect for Windows releases
later than XP.
For example, Item 6 - General error or General input/output error states:
On a Windows® computer, copy from C:\Program
Files\OpenOffice.org<release>\presets\basic to C:\Documents and
Settings\<username>\Application Data\OpenOffice.org<release>\user\basic
The paths should read C:\Program Files (x86)\OpenOffice 4\presets\basic and
C:\Users\xxxxxx\AppData\Roaming\OpenOffice\4\user\basic respectively.
This has come to our notice because we are now seeing a number of posts to the
forum where users on Windows 10 are receiving General error or General
input/output errors. Some appear to be caused by Windows Defender refusing AOO
permission to write a file.
See:
[Solved] Windows Defender prevents file opening at
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=91763&p=435181#p435181
and General error
General input/output error opening word doc at
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=91702#p434742
Can't edit files anymore. General input/out error at
https://forum.openoffice.org/en/forum/viewtopic.php?f=6&t=91733
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[Issue 127641] Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127641
Andrea Pescetti <pe...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |pescetti@apache.org
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[Issue 127641] Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127641
--- Comment #2 from John <jo...@yahoo.co.uk> ---
I (as a personal comment) would be happy for the page to be deleted.
I was completely unaware of it and only found it by doing a google search of
site:openoffice.org for general error when answering a post.
I have never seen it referenced by a user apart from one exception - a user
said they could not follow a "Documents and settings ..." path but did not give
the location of the advice. I strongly suspect it was this page.
Experience unfortunately suggests that searching is a skill completely unknown
to the average user who is far more likely to come to the forum and ask a
question than to do a search and find this page.
Having looked at each item in detail, I think that they have been adequately
covered in forum posts and that all Volunteers and Moderators are aware of the
solutions offered by the page.
I will circulate Volunteers and Moderators asking if it should be deleted and
post back. I think the majority will respond yes.
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You are receiving this mail because:
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[Issue 127641] Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127641
Andrea Pescetti <pe...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |CONFIRMED
Ever confirmed|0 |1
--- Comment #1 from Andrea Pescetti <pe...@apache.org> ---
Does the rest of that page still make sense? I see tons of broken links, I see
a section on "Spell checking problems" that totally misses to capture what is
now the most common problem (profile corruption), obsolete contacts and so on.
In other words, that page is probably doing a very bad service to users in 2018
and I would delete it altogether unless you say that forum posts frequently
link to it.
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[Issue 127641] Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127641
Matthias Seidel <ms...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |mseidel@apache.org
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[Issue 127641] Troubleshooting Common Problems webpage is badly out
of date - incorrect information
Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127641
--- Comment #3 from John <jo...@yahoo.co.uk> ---
The general consensus among the volunteers and moderators replying so far is
that the page should be deleted.
It has only been referenced once in the forum during the past five years.
If you wish to keep it, I will be happy to update the Windows material but I
would need assistance for the Unix and MacOs material.
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