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Posted to dev@httpd.apache.org by Rodent of Unusual Size <co...@decus.org> on 1997/01/29 12:53:02 UTC
[DOCUMENTATION][PATCH] Changes to online page for bug reporting
There are currently at least three ways for people to report Apache
issues:
1. The form at /bug_report.html
2. The form at /bugdb.cgi/send_pr
3. Mail to apache-bugs
I suggested that [1] be rolled in with [2], since [2] puts things
directly into GNATS. That should cut down on a) the amount of work
Rob et Cie. have to do in handling apache-bugs mail (since I think
all [1] does is mail the results there), and b) help reduce the
potential for reports to not get into the bugdb.
I know Alexei doesn't want to use the GNATS bugdb until it sends
mail; I agree. But since it's already published that it *is* the
authoritative and definitive list of reports, I think the only thing
to do is to get GNATS to send update & closure mail. (It's already
sending new-PR mail.)
Anyway, for the first part.. Below is a patch to the front bugs
page, www.apache.org/bug_report.html, that will just point to the
GNATS form rather than having its own - and, BTW, remove the H1
paragraph about the AOL proxy [now non-]issue. (I also did a little
line-wrapping to get everything into 80 columns.) bug_report.html
doesn't appear to be in the repository; should it be?
#ken :-)}
Index: bug_report.html
===================================================================
RCS file: /usr/users/coar/src/repository/apache/docs/bug_report.html,v
retrieving revision 1.1
diff -c -r1.1 bug_report.html
*** 1.1 1997/01/29 11:49:28
--- bug_report.html 1997/01/29 11:25:08
***************
*** 6,32 ****
<IMG SRC="images/apache_sub.gif" ALT="">
<H2>Apache Bug Reporting Page</H2>
! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble with Apache,
! please fill this out and submit it. Before you do that, though, make <b>sure</b>
you have:</P>
<OL>
<LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
! Apache.
<LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility notes</A> page.
<LI>Followed the instructions in the <code>INSTALL</code> file correctly -
you edited the <code>Configuration</code> file to set the right platform
! and ran the <code>Configure</code> script to create the new <code>Makefile</code>.
! <LI>Tried compiling with only the distributed set of modules (so that we can make sure
! it's an apache bug and not a bug in a module provided by someone else).
</OL>
! <H3>Note: we already know about the problem interactions between AOL's
! proxies and Apache 1.2's use of HTTP/1.1. We are working with AOL to
! help them fix their problems.</H3>
!
! <P>If you have done all of the preceding, then fill out the form below,
and we will respond to it as soon as we can. If your browser is
incapable of using forms, please submit the same information to <A
href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
--- 6,34 ----
<IMG SRC="images/apache_sub.gif" ALT="">
<H2>Apache Bug Reporting Page</H2>
! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble
! with Apache,
! please fill this out and submit it. Before you do that, though, make
! <b>sure</b>
you have:</P>
<OL>
<LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
! Apache.
<LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility
! notes</A> page.
<LI>Followed the instructions in the <code>INSTALL</code> file correctly -
you edited the <code>Configuration</code> file to set the right platform
! and ran the <code>Configure</code> script to create the new
! <code>Makefile</code>.
! <LI>Tried compiling with only the distributed set of modules (so that we
! can make sure
! it's an Apache bug and not a bug in a module provided by someone else).
</OL>
! <P>If you have done all of the preceding, then please select the link
! below and fill out the form,
and we will respond to it as soon as we can. If your browser is
incapable of using forms, please submit the same information to <A
href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
***************
*** 35,100 ****
<P>
! <FORM METHOD="POST" ACTION="http://www.apache.org/bugs.cgi">
!
! Your email address: <input type="text" name="emailaddy" size="15"><BR>
!
! Quick, one-line summary of the problem:<BR>
! <input type="text" name="summary" size="45"><BR>
!
! Operating system: <SELECT NAME="platform">
! <OPTION>AIX
! <OPTION>Apollo
! <OPTION>A/UX
! <OPTION>BSDI
! <OPTION>FreeBSD
! <OPTION>HPUX
! <OPTION>Irix
! <OPTION>Linux
! <OPTION>NeXT
! <OPTION>NetBSD
! <OPTION>OS/2
! <OPTION>OSF/1
! <OPTION>SCO
! <OPTION SELECTED>Solaris 2.x
! <OPTION>SunOS 4.x
! <OPTION>Ultrix
! <OPTION>UnixWare
! <OPTION>OTHER:
! </SELECT><BR>
! Operating system, if "other": <input type="text" name="other" size="5">
! OS Version: <input type="text" name="version" size="5"><br>
! Version of Apache being used: <input type="text" name="aversion" size-"5"><BR>
!
! Extra modules used: <input type="text" name="modules" size="45">
!
! <P>
!
! What are the symptoms of the bug you are seeing?<BR>
!
! <textarea rows="10" cols="50" name="symptoms"></textarea>
!
! <P>
!
! If you have a URL to an object which exhibits this bug,
! please post it here:<BR>
!
! <input type="text" name="urlprob" size=50>
!
! <P>
!
! If the bug created a core file, and you have <code>gdb</code> or
! <code>dbx</code> installed, please do a backtrace showing where the
! segmentation fault occured, and paste that in right here:<BR>
!
! <textarea rows=10 cols=50 name="backtrace"></textarea>
!
! <P>
!
! <input type="submit" value="Submit bug report">
!
! <P>
!
</FORM>
</BODY></HTML>
--- 37,44 ----
<P>
! <FORM ACTION="http://www.apache.org/bugdb.cgi/send_pr">
! <INPUT TYPE="submit" Value="Submit a new problem report">
</FORM>
</BODY></HTML>
Re: [DOCUMENTATION][PATCH] Changes to online page for bug reporting
Posted by Dean Gaudet <dg...@arctic.org>.
+1
Dean
On Wed, 29 Jan 1997, Rodent of Unusual Size wrote:
> There are currently at least three ways for people to report Apache
> issues:
>
> 1. The form at /bug_report.html
> 2. The form at /bugdb.cgi/send_pr
> 3. Mail to apache-bugs
>
> I suggested that [1] be rolled in with [2], since [2] puts things
> directly into GNATS. That should cut down on a) the amount of work
> Rob et Cie. have to do in handling apache-bugs mail (since I think
> all [1] does is mail the results there), and b) help reduce the
> potential for reports to not get into the bugdb.
>
> I know Alexei doesn't want to use the GNATS bugdb until it sends
> mail; I agree. But since it's already published that it *is* the
> authoritative and definitive list of reports, I think the only thing
> to do is to get GNATS to send update & closure mail. (It's already
> sending new-PR mail.)
>
> Anyway, for the first part.. Below is a patch to the front bugs
> page, www.apache.org/bug_report.html, that will just point to the
> GNATS form rather than having its own - and, BTW, remove the H1
> paragraph about the AOL proxy [now non-]issue. (I also did a little
> line-wrapping to get everything into 80 columns.) bug_report.html
> doesn't appear to be in the repository; should it be?
>
> #ken :-)}
>
> Index: bug_report.html
> ===================================================================
> RCS file: /usr/users/coar/src/repository/apache/docs/bug_report.html,v
> retrieving revision 1.1
> diff -c -r1.1 bug_report.html
> *** 1.1 1997/01/29 11:49:28
> --- bug_report.html 1997/01/29 11:25:08
> ***************
> *** 6,32 ****
> <IMG SRC="images/apache_sub.gif" ALT="">
> <H2>Apache Bug Reporting Page</H2>
>
> ! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble with Apache,
> ! please fill this out and submit it. Before you do that, though, make <b>sure</b>
> you have:</P>
>
> <OL>
> <LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
> ! Apache.
> <LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
> ! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility notes</A> page.
> <LI>Followed the instructions in the <code>INSTALL</code> file correctly -
> you edited the <code>Configuration</code> file to set the right platform
> ! and ran the <code>Configure</code> script to create the new <code>Makefile</code>.
> ! <LI>Tried compiling with only the distributed set of modules (so that we can make sure
> ! it's an apache bug and not a bug in a module provided by someone else).
> </OL>
>
> ! <H3>Note: we already know about the problem interactions between AOL's
> ! proxies and Apache 1.2's use of HTTP/1.1. We are working with AOL to
> ! help them fix their problems.</H3>
> !
> ! <P>If you have done all of the preceding, then fill out the form below,
> and we will respond to it as soon as we can. If your browser is
> incapable of using forms, please submit the same information to <A
> href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
> --- 6,34 ----
> <IMG SRC="images/apache_sub.gif" ALT="">
> <H2>Apache Bug Reporting Page</H2>
>
> ! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble
> ! with Apache,
> ! please fill this out and submit it. Before you do that, though, make
> ! <b>sure</b>
> you have:</P>
>
> <OL>
> <LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
> ! Apache.
> <LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
> ! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility
> ! notes</A> page.
> <LI>Followed the instructions in the <code>INSTALL</code> file correctly -
> you edited the <code>Configuration</code> file to set the right platform
> ! and ran the <code>Configure</code> script to create the new
> ! <code>Makefile</code>.
> ! <LI>Tried compiling with only the distributed set of modules (so that we
> ! can make sure
> ! it's an Apache bug and not a bug in a module provided by someone else).
> </OL>
>
> ! <P>If you have done all of the preceding, then please select the link
> ! below and fill out the form,
> and we will respond to it as soon as we can. If your browser is
> incapable of using forms, please submit the same information to <A
> href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
> ***************
> *** 35,100 ****
>
> <P>
>
> ! <FORM METHOD="POST" ACTION="http://www.apache.org/bugs.cgi">
> !
> ! Your email address: <input type="text" name="emailaddy" size="15"><BR>
> !
> ! Quick, one-line summary of the problem:<BR>
> ! <input type="text" name="summary" size="45"><BR>
> !
> ! Operating system: <SELECT NAME="platform">
> ! <OPTION>AIX
> ! <OPTION>Apollo
> ! <OPTION>A/UX
> ! <OPTION>BSDI
> ! <OPTION>FreeBSD
> ! <OPTION>HPUX
> ! <OPTION>Irix
> ! <OPTION>Linux
> ! <OPTION>NeXT
> ! <OPTION>NetBSD
> ! <OPTION>OS/2
> ! <OPTION>OSF/1
> ! <OPTION>SCO
> ! <OPTION SELECTED>Solaris 2.x
> ! <OPTION>SunOS 4.x
> ! <OPTION>Ultrix
> ! <OPTION>UnixWare
> ! <OPTION>OTHER:
> ! </SELECT><BR>
> ! Operating system, if "other": <input type="text" name="other" size="5">
> ! OS Version: <input type="text" name="version" size="5"><br>
> ! Version of Apache being used: <input type="text" name="aversion" size-"5"><BR>
> !
> ! Extra modules used: <input type="text" name="modules" size="45">
> !
> ! <P>
> !
> ! What are the symptoms of the bug you are seeing?<BR>
> !
> ! <textarea rows="10" cols="50" name="symptoms"></textarea>
> !
> ! <P>
> !
> ! If you have a URL to an object which exhibits this bug,
> ! please post it here:<BR>
> !
> ! <input type="text" name="urlprob" size=50>
> !
> ! <P>
> !
> ! If the bug created a core file, and you have <code>gdb</code> or
> ! <code>dbx</code> installed, please do a backtrace showing where the
> ! segmentation fault occured, and paste that in right here:<BR>
> !
> ! <textarea rows=10 cols=50 name="backtrace"></textarea>
> !
> ! <P>
> !
> ! <input type="submit" value="Submit bug report">
> !
> ! <P>
> !
> </FORM>
>
> </BODY></HTML>
> --- 37,44 ----
>
> <P>
>
> ! <FORM ACTION="http://www.apache.org/bugdb.cgi/send_pr">
> ! <INPUT TYPE="submit" Value="Submit a new problem report">
> </FORM>
>
> </BODY></HTML>
>
Re: [DOCUMENTATION][PATCH] Changes to online page for bug reporting
Posted by Marc Slemko <ma...@znep.com>.
To say a bit more, I think it would be a good thing if gnats were modified
to accept updates to submissions via email (which is easy to do) and a
note be included in the mail sent out saying "to add something reply to
this" and a note being added to the form saying "if you want to submit
something that doesn't fit in the tiny form here (which should be made
bigger) followup to the autoresponse you will get with the patch, etc.".
Re: [DOCUMENTATION][PATCH] Changes to online page for bug reporting
Posted by Marc Slemko <ma...@znep.com>.
+1 from me, however the people who actually deal with the bug reports
submitted via email right now need to agree.
I would suggest that you force people to go to the
http://www.apache.org/bugdb.cgi page first (ie. instead of the direct link
to submit a report) and add a bit of text to that saying "search the
database before you send a report you fool!".
I am going to make a patch to the known_bugs page to add 1.2b6 bugs and
put patches in a patches directory.
known_bugs
On Wed, 29 Jan 1997, Rodent of Unusual Size wrote:
> There are currently at least three ways for people to report Apache
> issues:
>
> 1. The form at /bug_report.html
> 2. The form at /bugdb.cgi/send_pr
> 3. Mail to apache-bugs
>
> I suggested that [1] be rolled in with [2], since [2] puts things
> directly into GNATS. That should cut down on a) the amount of work
> Rob et Cie. have to do in handling apache-bugs mail (since I think
> all [1] does is mail the results there), and b) help reduce the
> potential for reports to not get into the bugdb.
>
> I know Alexei doesn't want to use the GNATS bugdb until it sends
> mail; I agree. But since it's already published that it *is* the
> authoritative and definitive list of reports, I think the only thing
> to do is to get GNATS to send update & closure mail. (It's already
> sending new-PR mail.)
>
> Anyway, for the first part.. Below is a patch to the front bugs
> page, www.apache.org/bug_report.html, that will just point to the
> GNATS form rather than having its own - and, BTW, remove the H1
> paragraph about the AOL proxy [now non-]issue. (I also did a little
> line-wrapping to get everything into 80 columns.) bug_report.html
> doesn't appear to be in the repository; should it be?
>
> #ken :-)}
>
> Index: bug_report.html
> ===================================================================
> RCS file: /usr/users/coar/src/repository/apache/docs/bug_report.html,v
> retrieving revision 1.1
> diff -c -r1.1 bug_report.html
> *** 1.1 1997/01/29 11:49:28
> --- bug_report.html 1997/01/29 11:25:08
> ***************
> *** 6,32 ****
> <IMG SRC="images/apache_sub.gif" ALT="">
> <H2>Apache Bug Reporting Page</H2>
>
> ! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble with Apache,
> ! please fill this out and submit it. Before you do that, though, make <b>sure</b>
> you have:</P>
>
> <OL>
> <LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
> ! Apache.
> <LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
> ! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility notes</A> page.
> <LI>Followed the instructions in the <code>INSTALL</code> file correctly -
> you edited the <code>Configuration</code> file to set the right platform
> ! and ran the <code>Configure</code> script to create the new <code>Makefile</code>.
> ! <LI>Tried compiling with only the distributed set of modules (so that we can make sure
> ! it's an apache bug and not a bug in a module provided by someone else).
> </OL>
>
> ! <H3>Note: we already know about the problem interactions between AOL's
> ! proxies and Apache 1.2's use of HTTP/1.1. We are working with AOL to
> ! help them fix their problems.</H3>
> !
> ! <P>If you have done all of the preceding, then fill out the form below,
> and we will respond to it as soon as we can. If your browser is
> incapable of using forms, please submit the same information to <A
> href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
> --- 6,34 ----
> <IMG SRC="images/apache_sub.gif" ALT="">
> <H2>Apache Bug Reporting Page</H2>
>
> ! <P>Welcome to the Apache Bug Reporting Page! If you are having trouble
> ! with Apache,
> ! please fill this out and submit it. Before you do that, though, make
> ! <b>sure</b>
> you have:</P>
>
> <OL>
> <LI>Made sure the bug exists in <A href="dist/">the most recent version</A> of
> ! Apache.
> <LI>Checked the <A href="docs/misc/known_bugs.html">known bugs</A> page.
> ! <LI>Checked the <A href="docs/misc/compat_notes.html">compatibility
> ! notes</A> page.
> <LI>Followed the instructions in the <code>INSTALL</code> file correctly -
> you edited the <code>Configuration</code> file to set the right platform
> ! and ran the <code>Configure</code> script to create the new
> ! <code>Makefile</code>.
> ! <LI>Tried compiling with only the distributed set of modules (so that we
> ! can make sure
> ! it's an Apache bug and not a bug in a module provided by someone else).
> </OL>
>
> ! <P>If you have done all of the preceding, then please select the link
> ! below and fill out the form,
> and we will respond to it as soon as we can. If your browser is
> incapable of using forms, please submit the same information to <A
> href="mailto:apache-bugs@apache.org">apache-bugs@apache.org</A>.</P>
> ***************
> *** 35,100 ****
>
> <P>
>
> ! <FORM METHOD="POST" ACTION="http://www.apache.org/bugs.cgi">
> !
> ! Your email address: <input type="text" name="emailaddy" size="15"><BR>
> !
> ! Quick, one-line summary of the problem:<BR>
> ! <input type="text" name="summary" size="45"><BR>
> !
> ! Operating system: <SELECT NAME="platform">
> ! <OPTION>AIX
> ! <OPTION>Apollo
> ! <OPTION>A/UX
> ! <OPTION>BSDI
> ! <OPTION>FreeBSD
> ! <OPTION>HPUX
> ! <OPTION>Irix
> ! <OPTION>Linux
> ! <OPTION>NeXT
> ! <OPTION>NetBSD
> ! <OPTION>OS/2
> ! <OPTION>OSF/1
> ! <OPTION>SCO
> ! <OPTION SELECTED>Solaris 2.x
> ! <OPTION>SunOS 4.x
> ! <OPTION>Ultrix
> ! <OPTION>UnixWare
> ! <OPTION>OTHER:
> ! </SELECT><BR>
> ! Operating system, if "other": <input type="text" name="other" size="5">
> ! OS Version: <input type="text" name="version" size="5"><br>
> ! Version of Apache being used: <input type="text" name="aversion" size-"5"><BR>
> !
> ! Extra modules used: <input type="text" name="modules" size="45">
> !
> ! <P>
> !
> ! What are the symptoms of the bug you are seeing?<BR>
> !
> ! <textarea rows="10" cols="50" name="symptoms"></textarea>
> !
> ! <P>
> !
> ! If you have a URL to an object which exhibits this bug,
> ! please post it here:<BR>
> !
> ! <input type="text" name="urlprob" size=50>
> !
> ! <P>
> !
> ! If the bug created a core file, and you have <code>gdb</code> or
> ! <code>dbx</code> installed, please do a backtrace showing where the
> ! segmentation fault occured, and paste that in right here:<BR>
> !
> ! <textarea rows=10 cols=50 name="backtrace"></textarea>
> !
> ! <P>
> !
> ! <input type="submit" value="Submit bug report">
> !
> ! <P>
> !
> </FORM>
>
> </BODY></HTML>
> --- 37,44 ----
>
> <P>
>
> ! <FORM ACTION="http://www.apache.org/bugdb.cgi/send_pr">
> ! <INPUT TYPE="submit" Value="Submit a new problem report">
> </FORM>
>
> </BODY></HTML>
>