Charges

[Catrina Clark <cc...@gmail.com>]

I on behalf of my brother created a resume last week on your software. In
order to access and download it, Open Office had us purchase access for
what was supposed to be $2.95 for seven days. However on more than one try,
the site informed us that the International fee was not accepted by my
bank. Today I see that it was charged, twice! Despite what the warning
stated.

How do I get this resolved? Why is there no telephone number to contact
anyone when it said that within seven day timeframe it could be canceled? I
Do Not what product that states one thing and charges another, twice at
that!

My card ended in 5915, my zip code is 23663 and the name on the card is
Catrina L Clark with an expiration date of 11/16. I need this resolved
Quickly.

Thank you!
-Catrina

Re: Charges

[James Knott <ja...@rogers.com>]

Catrina Clark wrote:
> I on behalf of my brother created a resume last week on your software. In
> order to access and download it, Open Office had us purchase access for
> what was supposed to be $2.95 for seven days. However on more than one try,
> the site informed us that the International fee was not accepted by my
> bank. Today I see that it was charged, twice! Despite what the warning
> stated.
>
> How do I get this resolved? Why is there no telephone number to contact
> anyone when it said that within seven day timeframe it could be canceled? I
> Do Not what product that states one thing and charges another, twice at
> that!
>
> My card ended in 5915, my zip code is 23663 and the name on the card is
> Catrina L Clark with an expiration date of 11/16. I need this resolved
> Quickly.
>
> Thank you!
> -Catrina
>

You don't have to pay for OpenOffice.  It's a free download from
www.openoffice.org.  Someone else charged you for something you can get
for free.  Your best recourse is to contact your credit card company and
have them reverse the charges.

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Re: Charges

[Rob Weir <ro...@apache.org>]

On Wed, Mar 19, 2014 at 9:48 PM, Catrina Clark <cc...@gmail.com> wrote:
> I on behalf of my brother created a resume last week on your software. In
> order to access and download it, Open Office had us purchase access for
> what was supposed to be $2.95 for seven days. However on more than one try,
> the site informed us that the International fee was not accepted by my
> bank. Today I see that it was charged, twice! Despite what the warning
> stated.
>
> How do I get this resolved? Why is there no telephone number to contact
> anyone when it said that within seven day timeframe it could be canceled? I
> Do Not what product that states one thing and charges another, twice at
> that!
>

Hello Catrina,

We don't charge for OpenOffice.  We never have.  We never will.  We're
a non-profit charity that publishes free software for public benefit.

It sounds like you were suckered by a 3rd party claiming to be selling
OpenOffice.  I'd recommend tracking down who did that and raising a
fraud complaint with your credit card.

If you are able to find out who did this, and have a link to their
website or can forward us their email, we may be able to take some
action on our end as well, to stop them.   You can send follow up
information to our private mailing list at:  private@openoffice.apache.org.

Again, I'm sorry that this happened to you but this was not us.

Regards,

-Rob

> My card ended in 5915, my zip code is 23663 and the name on the card is
> Catrina L Clark with an expiration date of 11/16. I need this resolved
> Quickly.
>
> Thank you!
> -Catrina

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