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Posted to commits@kie.apache.org by "porcelli (via GitHub)" <gi...@apache.org> on 2025/02/27 21:17:41 UTC
[PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
porcelli opened a new pull request, #22:
URL: https://github.com/apache/incubator-kie-website/pull/22
Closes https://github.com/apache/incubator-kie-issues/issues/1848
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "porcelli (via GitHub)" <gi...@apache.org>.
porcelli commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1975127691
##########
docs/community/support.md:
##########
@@ -0,0 +1,75 @@
+---
+id: support
+title: Support
+sidebar_position: 1
+---
+
+## Getting help
+
+If you are experiencing problems using KIE or one of its components, then please report your problem to our mailing list or the Zulip chat.
+This allows the entire community to help with your problem.
+If indeed a bug has been identified in the KIE software,
+then document the problem in our [Issue Tracker](https://github.com/apache/incubator-kie-issues/issues).
+Please refrain
+from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the KIE software.
+
+If you are in doubt, we appreciate asking the [mailing list](/docs/community/#mailing-list) or [Zulip](https://kie.zulipchat.com) chat first.
+
+Please read the section below (How to get help), and follow the bullets advised there first:
+
+* [Issue tracker](https://github.com/apache/incubator-kie-issues/issues)
+
+### Reporting bugs - Please read this first
+
+We prefer people to get in touch first using the mailing list, or Zulip chat. Or take time to read FAQs, or search in the mailing list archives to find answers.
+Unfortunately, some people create the issue ticket as first thing. **Please don't do that!** Only if you are sure it really is a bug etc. Issue tickets create noise
+for the KIE team to react on issues that are not bugs but are already covered in FAQs, in the mailing lists etc., or in the existing documentation.
+Also on the mailing lists, there are more people active to help you better.
+
+Also, please avoid sending direct emails to members of the KIE team (we are busy already).
+And conversations about KIE should happen in the public mailing lists, instead of via private emails.
+
+### Reporting security issues
+
+If you have found a security issue in KIE,
+please contact the Apache Software Foundation [security team](https://www.apache.org/security/).
+Don't share the details in public (i.e., chat or users/developer mailing lists).
+We will receive details you send and resolve the issue as soon as possible.
+We might also contact you requesting further details as needed.
+
+### Using deprecated components
+
+Deprecated components or older versions than 10.0.0 are *not* supported and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component and any version prior to 10.0.0.
Review Comment:
done
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "tiagobento (via GitHub)" <gi...@apache.org>.
tiagobento commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1975453988
##########
docs/community/commercial-support.md:
##########
@@ -0,0 +1,22 @@
+---
+id: commercial-support
+title: Commercial KIE Offerings
+sidebar_position: 2
+---
+
+Apache KIE is a widely used technology. As such, companies have built products and services around KIE. This page is dedicated to providing descriptions of those offerings and links to more information. Companies are definitely encouraged to update this page directly or send a mail to the Apache KIE PPMC with a description of your offerings and we can update the page. The products and services listed on this page are provided for information use only to our users. The KIE PPMC does not endorse or recommend any of the products or services on this page. See below for information about what is appropriate to add to the page.
+
+### IBM
+
+[IBM](https://ibm.com) offers a supported build of a subset of Apache KIE components as part of [IBM Business Automation Manager Open Editions - BAMOE](https://www.ibm.com/products/business-automation-manager-open-editions), previously named Red Hat Process Automation Manager and Red Hat Decision Manager. BAMOE is an enterprise automation software for workflow and decision management based on Apache KIE technologies offering developer and production support. In addition to enterprise support, IBM provides [consulting](https://www.ibm.com/products/expertlabs), and a [dedicated users community](https://community.ibm.com/community/user/automation/communities/community-home?CommunityKey=6c04b811-cff1-4f31-bb5c-0185982de671).
Review Comment:
```suggestion
[IBM](https://ibm.com) offers a supported build of a subset of Apache KIE components as part of [IBM Business Automation Manager Open Editions](https://www.ibm.com/products/business-automation-manager-open-editions), previously named Red Hat Process Automation Manager and Red Hat Decision Manager. Business Automation Manager Open Editions is an enterprise automation software for workflow and decision management based on Apache KIE technologies offering developer and production support. In addition to enterprise support, IBM provides [consulting](https://www.ibm.com/products/expertlabs), and a [dedicated users community](https://community.ibm.com/community/user/automation/communities/community-home?CommunityKey=6c04b811-cff1-4f31-bb5c-0185982de671).
```
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "porcelli (via GitHub)" <gi...@apache.org>.
porcelli commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1975484255
##########
docs/community/commercial-support.md:
##########
@@ -0,0 +1,22 @@
+---
+id: commercial-support
+title: Commercial KIE Offerings
+sidebar_position: 2
+---
+
+Apache KIE is a widely used technology. As such, companies have built products and services around KIE. This page is dedicated to providing descriptions of those offerings and links to more information. Companies are definitely encouraged to update this page directly or send a mail to the Apache KIE PPMC with a description of your offerings and we can update the page. The products and services listed on this page are provided for information use only to our users. The KIE PPMC does not endorse or recommend any of the products or services on this page. See below for information about what is appropriate to add to the page.
+
+### IBM
+
+[IBM](https://ibm.com) offers a supported build of a subset of Apache KIE components as part of [IBM Business Automation Manager Open Editions - BAMOE](https://www.ibm.com/products/business-automation-manager-open-editions), previously named Red Hat Process Automation Manager and Red Hat Decision Manager. BAMOE is an enterprise automation software for workflow and decision management based on Apache KIE technologies offering developer and production support. In addition to enterprise support, IBM provides [consulting](https://www.ibm.com/products/expertlabs), and a [dedicated users community](https://community.ibm.com/community/user/automation/communities/community-home?CommunityKey=6c04b811-cff1-4f31-bb5c-0185982de671).
Review Comment:
done!
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "LightGuard (via GitHub)" <gi...@apache.org>.
LightGuard commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1974353940
##########
docs/community/community.md:
##########
@@ -42,6 +42,12 @@ When discussing code snippets in emails, ensure:
* There are enough import statements to avoid ambiguities.
+## Support
+
+If you are experiencing problems using Camel, there are several channels available to seek help from the community.
Review Comment:
Camel -> KIE ?
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "oscerd (via GitHub)" <gi...@apache.org>.
oscerd commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1974359997
##########
docs/community/community.md:
##########
@@ -42,6 +42,12 @@ When discussing code snippets in emails, ensure:
* There are enough import statements to avoid ambiguities.
+## Support
+
+If you are experiencing problems using Camel, there are several channels available to seek help from the community.
Review Comment:
Should be Kie and not Camel
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "porcelli (via GitHub)" <gi...@apache.org>.
porcelli commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1974419953
##########
docs/community/community.md:
##########
@@ -42,6 +42,12 @@ When discussing code snippets in emails, ensure:
* There are enough import statements to avoid ambiguities.
+## Support
+
+If you are experiencing problems using Camel, there are several channels available to seek help from the community.
Review Comment:
ops... should be fixed now :)
##########
docs/community/community.md:
##########
@@ -42,6 +42,12 @@ When discussing code snippets in emails, ensure:
* There are enough import statements to avoid ambiguities.
+## Support
+
+If you are experiencing problems using Camel, there are several channels available to seek help from the community.
Review Comment:
ops... should be fixed now :)
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "yesamer (via GitHub)" <gi...@apache.org>.
yesamer commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1975078312
##########
docs/community/support.md:
##########
@@ -0,0 +1,75 @@
+---
+id: support
+title: Support
+sidebar_position: 1
+---
+
+## Getting help
+
+If you are experiencing problems using KIE or one of its components, then please report your problem to our mailing list or the Zulip chat.
+This allows the entire community to help with your problem.
+If indeed a bug has been identified in the KIE software,
+then document the problem in our [Issue Tracker](https://github.com/apache/incubator-kie-issues/issues).
+Please refrain
+from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the KIE software.
+
+If you are in doubt, we appreciate asking the [mailing list](/docs/community/#mailing-list) or [Zulip](https://kie.zulipchat.com) chat first.
+
+Please read the section below (How to get help), and follow the bullets advised there first:
+
+* [Issue tracker](https://github.com/apache/incubator-kie-issues/issues)
+
+### Reporting bugs - Please read this first
+
+We prefer people to get in touch first using the mailing list, or Zulip chat. Or take time to read FAQs, or search in the mailing list archives to find answers.
+Unfortunately, some people create the issue ticket as first thing. **Please don't do that!** Only if you are sure it really is a bug etc. Issue tickets create noise
+for the KIE team to react on issues that are not bugs but are already covered in FAQs, in the mailing lists etc., or in the existing documentation.
+Also on the mailing lists, there are more people active to help you better.
+
+Also, please avoid sending direct emails to members of the KIE team (we are busy already).
+And conversations about KIE should happen in the public mailing lists, instead of via private emails.
+
+### Reporting security issues
+
+If you have found a security issue in KIE,
+please contact the Apache Software Foundation [security team](https://www.apache.org/security/).
+Don't share the details in public (i.e., chat or users/developer mailing lists).
+We will receive details you send and resolve the issue as soon as possible.
+We might also contact you requesting further details as needed.
+
+### Using deprecated components
+
+Deprecated components or older versions than 10.0.0 are *not* supported and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component and any version prior to 10.0.0.
Review Comment:
V
```suggestion
Deprecated components or older versions than 10.0.0 are *not* maintained and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component and any version prior to 10.0.0.
```
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "yesamer (via GitHub)" <gi...@apache.org>.
yesamer commented on code in PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22#discussion_r1975078312
##########
docs/community/support.md:
##########
@@ -0,0 +1,75 @@
+---
+id: support
+title: Support
+sidebar_position: 1
+---
+
+## Getting help
+
+If you are experiencing problems using KIE or one of its components, then please report your problem to our mailing list or the Zulip chat.
+This allows the entire community to help with your problem.
+If indeed a bug has been identified in the KIE software,
+then document the problem in our [Issue Tracker](https://github.com/apache/incubator-kie-issues/issues).
+Please refrain
+from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the KIE software.
+
+If you are in doubt, we appreciate asking the [mailing list](/docs/community/#mailing-list) or [Zulip](https://kie.zulipchat.com) chat first.
+
+Please read the section below (How to get help), and follow the bullets advised there first:
+
+* [Issue tracker](https://github.com/apache/incubator-kie-issues/issues)
+
+### Reporting bugs - Please read this first
+
+We prefer people to get in touch first using the mailing list, or Zulip chat. Or take time to read FAQs, or search in the mailing list archives to find answers.
+Unfortunately, some people create the issue ticket as first thing. **Please don't do that!** Only if you are sure it really is a bug etc. Issue tickets create noise
+for the KIE team to react on issues that are not bugs but are already covered in FAQs, in the mailing lists etc., or in the existing documentation.
+Also on the mailing lists, there are more people active to help you better.
+
+Also, please avoid sending direct emails to members of the KIE team (we are busy already).
+And conversations about KIE should happen in the public mailing lists, instead of via private emails.
+
+### Reporting security issues
+
+If you have found a security issue in KIE,
+please contact the Apache Software Foundation [security team](https://www.apache.org/security/).
+Don't share the details in public (i.e., chat or users/developer mailing lists).
+We will receive details you send and resolve the issue as soon as possible.
+We might also contact you requesting further details as needed.
+
+### Using deprecated components
+
+Deprecated components or older versions than 10.0.0 are *not* supported and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component and any version prior to 10.0.0.
Review Comment:
//cc @baldimir @tiagobento Minor change request
```suggestion
Deprecated components or older versions than 10.0.0 are *not* maintained and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component and any version prior to 10.0.0.
```
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Re: [PR] #1848 - adding support information based on Apache Camel content as agreed on dev ML [incubator-kie-website]
Posted by "porcelli (via GitHub)" <gi...@apache.org>.
porcelli merged PR #22:
URL: https://github.com/apache/incubator-kie-website/pull/22
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