First Tomcat install

[Timothy Johnson <tj...@mosssavings.com>]

I am not sure if this is a tomcat error or not, I am not sure where to 
begin looking. I have setup my own tomcat server for openfire's webchat 
plugin. But when I try to use it I get the following error in my tomcat 
logs. Can some one please point me in the right direction.

Apr 23, 2009 9:51:17 AM org.jivesoftware.webchat.util.WebLog logError
WARNING: Error retrieving chat setting using key=no_help_text and 
workgroup=null
service-unavailable(503)
        at 
com.jivesoftware.smack.workgroup.user.Workgroup.getChatSettings(Unknown 
Source)
        at 
com.jivesoftware.smack.workgroup.user.Workgroup.getChatSettings(Unknown 
Source)
        at 
org.jivesoftware.webchat.util.SettingsManager.getChatSetting(SettingsManager.java:108)
        at 
org.jivesoftware.webchat.util.FormText.getTextSetting(FormText.java:128)
        at 
org.jivesoftware.webchat.util.FormText.getNoHelpText(FormText.java:103)
        at 
org.apache.jsp.email.offline_002dmail_jsp._jspService(offline_002dmail_jsp.java:58)
        at org.apache.jasper.runtime.HttpJspBase.service(Unknown Source)
        at javax.servlet.http.HttpServlet.service(Unknown Source)
        at org.apache.jasper.servlet.JspServletWrapper.service(Unknown 
Source)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(Unknown 
Source)
        at org.apache.jasper.servlet.JspServlet.service(Unknown Source)
        at javax.servlet.http.HttpServlet.service(Unknown Source)
        at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Unknown 
Source)
        at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(Unknown Source)
        at 
org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:45)
        at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Unknown 
Source)
        at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(Unknown Source)
        at 
org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)
        at 
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Unknown 
Source)
        at 
org.apache.catalina.core.ApplicationFilterChain.doFilter(Unknown Source)
        at org.apache.catalina.core.StandardWrapperValve.invoke(Unknown 
Source)
        at org.apache.catalina.core.StandardContextValve.invoke(Unknown 
Source)
        at org.apache.catalina.core.StandardHostValve.invoke(Unknown Source)
        at org.apache.catalina.valves.ErrorReportValve.invoke(Unknown 
Source)
        at org.apache.catalina.core.StandardEngineValve.invoke(Unknown 
Source)
        at org.apache.catalina.connector.CoyoteAdapter.service(Unknown 
Source)
        at org.apache.coyote.http11.Http11Processor.process(Unknown Source)
        at 
org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Unknown 
Source)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:619)

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RE: First Tomcat install

["Caldarale, Charles R" <Ch...@unisys.com>]

> From: Timothy Johnson [mailto:tjohnson@mosssavings.com]
> Subject: First Tomcat install
> 
> I am not sure if this is a tomcat error or not

It certainly does not appear to have anything to do with Tomcat itself, but rather with the configuration of webchat.  You'll have to consult that documentation and support for help.

 - Chuck


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