You are viewing a plain text version of this content. The canonical link for it is here.
Posted to dev@hbase.apache.org by Ryan Rawson <ry...@gmail.com> on 2010/03/04 08:27:18 UTC
JIRA via email, it's about time
Hi all,
I think we could possibly improve our and JIRA's interaction with
email. I think two areas are particularly needy:
- JIRA should not start new threads (most of us use gmail) just "cuz"
- We should be able to reply to a JIRA thread and have the comments
recorded in the ticket itself
Most other ticket systems can do this. Why not JIRA? Anyone know?
-ryan
Re: JIRA via email, it's about time
Posted by Stack <st...@duboce.net>.
On Thu, Mar 4, 2010 at 2:37 PM, Lars Francke <la...@gmail.com> wrote:
>> - JIRA should not start new threads (most of us use gmail) just "cuz"
>
> By the way: Is Apache's JIRA down (half the time) and slow (the rest
> of the time) only for me?
>
Are you using chrome browser perchance?
St.Ack
Re: JIRA via email, it's about time
Posted by tsuna <ts...@gmail.com>.
On Thu, Mar 4, 2010 at 2:37 PM, Lars Francke <la...@gmail.com> wrote:
> By the way: Is Apache's JIRA down (half the time) and slow (the rest
> of the time) only for me?
No, it's not only for you.
--
Benoit "tsuna" Sigoure
Software Engineer @ www.StumbleUpon.com
Re: JIRA via email, it's about time
Posted by Lars Francke <la...@gmail.com>.
> - JIRA should not start new threads (most of us use gmail) just "cuz"
That has annoyed me for a long time. I found an issue[1] about it and
it links to some other issues that might be of interest. I haven't yet
taken a closer look but it seems[2] as if the subject line will be
changeable via a template in JIRA 4.1 (Q1/Q2 2010) but it seems Apache
is still using some 3.x version and I have no idea if they are going
to update it.
By the way: Is Apache's JIRA down (half the time) and slow (the rest
of the time) only for me?
Lars
[1] http://jira.atlassian.com/browse/JRA-12640
[2] <http://jira.atlassian.com/browse/JRA-3609?focusedCommentId=183427&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#action_183427>
Re: JIRA via email, it's about time
Posted by Stack <st...@duboce.net>.
On Fri, Mar 26, 2010 at 12:25 PM, Gary Helmling <gh...@gmail.com> wrote:
> Hey Stack,
>
> The emails I'm seeing on hbase-issues look good. Replies are going to
> jira@apache.org which is what we want. Any replies should be appended by
> jira as comments to the relevant issues.
>
> I think infra can only remove the reply-to for the hbase-issues list
> (list-wide config), so the created/resolved/etc message to hbase-dev will
> still need to be manually changed. But looks good to me. Thanks for seeing
> this through!
>
Yeah, it seems to work. Thanks for taking a look Gary.
St.Ack
Re: JIRA via email, it's about time
Posted by Gary Helmling <gh...@gmail.com>.
Hey Stack,
The emails I'm seeing on hbase-issues look good. Replies are going to
jira@apache.org which is what we want. Any replies should be appended by
jira as comments to the relevant issues.
I think infra can only remove the reply-to for the hbase-issues list
(list-wide config), so the created/resolved/etc message to hbase-dev will
still need to be manually changed. But looks good to me. Thanks for seeing
this through!
--gh
On Thu, Mar 25, 2010 at 4:16 PM, Stack <st...@duboce.net> wrote:
> Apache infrastructure claims the reply-to removed
> (https://issues.apache.org/jira/browse/INFRA-2533) but it still seems
> to be there for me. For other folks too? If so, I'll reopen the
> issue. Or, should the reply-to be jira@apache.org?
> St.Ack
>
> On Thu, Mar 4, 2010 at 9:39 AM, Gary Helmling <gh...@gmail.com> wrote:
> > I think (maybe wrongly) that the Reply-To would have to be removed in the
> > ezmlm config for hbase-dev. At least the direct emails I've gotten from
> > reporting/watching emails don't have a Reply-To header. So I'm assuming
> it
> > only comes in from the listserv handling. I don't know ezmlm (though I'm
> > checking the docs now). Any idea if there's a way to skip the Reply-To
> list
> > based on the message sender? Maybe another question for Owen?
> >
> >
> > On Thu, Mar 4, 2010 at 12:03 PM, Stack <st...@duboce.net> wrote:
> >
> >> I don't have perms to do that -- least the knobs don't show in JIRA
> >> for me. Its Owen or infrastructure. Let me try OOM (Owen O Malley)
> >> first.
> >> St.Ack
> >>
> >> On Thu, Mar 4, 2010 at 8:31 AM, Jean-Daniel Cryans <jdcryans@apache.org
> >
> >> wrote:
> >> >> Anyone from the infrastructure group or with JIRA admin access able
> to
> >> >> comment?
> >> >
> >> > Stack is.
> >> >
> >> > I think all we need is instead of having the reply-to to
> >> > hbase-dev@apache.org, it should be jira@apache.org
> >> >
> >> > J-D
> >> >
> >>
> >
>
Re: JIRA via email, it's about time
Posted by Stack <st...@duboce.net>.
Apache infrastructure claims the reply-to removed
(https://issues.apache.org/jira/browse/INFRA-2533) but it still seems
to be there for me. For other folks too? If so, I'll reopen the
issue. Or, should the reply-to be jira@apache.org?
St.Ack
On Thu, Mar 4, 2010 at 9:39 AM, Gary Helmling <gh...@gmail.com> wrote:
> I think (maybe wrongly) that the Reply-To would have to be removed in the
> ezmlm config for hbase-dev. At least the direct emails I've gotten from
> reporting/watching emails don't have a Reply-To header. So I'm assuming it
> only comes in from the listserv handling. I don't know ezmlm (though I'm
> checking the docs now). Any idea if there's a way to skip the Reply-To list
> based on the message sender? Maybe another question for Owen?
>
>
> On Thu, Mar 4, 2010 at 12:03 PM, Stack <st...@duboce.net> wrote:
>
>> I don't have perms to do that -- least the knobs don't show in JIRA
>> for me. Its Owen or infrastructure. Let me try OOM (Owen O Malley)
>> first.
>> St.Ack
>>
>> On Thu, Mar 4, 2010 at 8:31 AM, Jean-Daniel Cryans <jd...@apache.org>
>> wrote:
>> >> Anyone from the infrastructure group or with JIRA admin access able to
>> >> comment?
>> >
>> > Stack is.
>> >
>> > I think all we need is instead of having the reply-to to
>> > hbase-dev@apache.org, it should be jira@apache.org
>> >
>> > J-D
>> >
>>
>
Re: JIRA via email, it's about time
Posted by Gary Helmling <gh...@gmail.com>.
I think (maybe wrongly) that the Reply-To would have to be removed in the
ezmlm config for hbase-dev. At least the direct emails I've gotten from
reporting/watching emails don't have a Reply-To header. So I'm assuming it
only comes in from the listserv handling. I don't know ezmlm (though I'm
checking the docs now). Any idea if there's a way to skip the Reply-To list
based on the message sender? Maybe another question for Owen?
On Thu, Mar 4, 2010 at 12:03 PM, Stack <st...@duboce.net> wrote:
> I don't have perms to do that -- least the knobs don't show in JIRA
> for me. Its Owen or infrastructure. Let me try OOM (Owen O Malley)
> first.
> St.Ack
>
> On Thu, Mar 4, 2010 at 8:31 AM, Jean-Daniel Cryans <jd...@apache.org>
> wrote:
> >> Anyone from the infrastructure group or with JIRA admin access able to
> >> comment?
> >
> > Stack is.
> >
> > I think all we need is instead of having the reply-to to
> > hbase-dev@apache.org, it should be jira@apache.org
> >
> > J-D
> >
>
Re: JIRA via email, it's about time
Posted by Stack <st...@duboce.net>.
I don't have perms to do that -- least the knobs don't show in JIRA
for me. Its Owen or infrastructure. Let me try OOM (Owen O Malley)
first.
St.Ack
On Thu, Mar 4, 2010 at 8:31 AM, Jean-Daniel Cryans <jd...@apache.org> wrote:
>> Anyone from the infrastructure group or with JIRA admin access able to
>> comment?
>
> Stack is.
>
> I think all we need is instead of having the reply-to to
> hbase-dev@apache.org, it should be jira@apache.org
>
> J-D
>
Re: JIRA via email, it's about time
Posted by Jean-Daniel Cryans <jd...@apache.org>.
> Anyone from the infrastructure group or with JIRA admin access able to
> comment?
Stack is.
I think all we need is instead of having the reply-to to
hbase-dev@apache.org, it should be jira@apache.org
J-D
Re: JIRA via email, it's about time
Posted by Gary Helmling <gh...@gmail.com>.
JIRA has support to poll an IMAP mailbox for new messages and parse out the
message body as a new comment on the relevant issue. Sounds like that
apache setup is already doing that for jira@apache.org?
So I wonder if the issue is just replying to messages sent to hbase-dev vs.
the individual messages JIRA sends to watchers, etc. Can the listserv be
configured to not add the Reply-To when JIRA is the sender?
For proper threading, JIRA would need to include a consistent In-Reply-To
header for all the messages related to an issue, either storing the
Message-ID from the "Created" email or using a predictable format to
construct it. Probably possible with the JIRA plugin system, but may
require some custom coding. Maybe it would be easier to just tweak the
message subject lines so they're handled better by gmail's subject based
thread aggregation?
Anyone from the infrastructure group or with JIRA admin access able to
comment?
--gh
On Thu, Mar 4, 2010 at 2:38 AM, Ryan Rawson <ry...@gmail.com> wrote:
> I think gmail is respecting the Reply-To header. Maybe we can get that
> removed?
>
> On Wed, Mar 3, 2010 at 11:34 PM, Andrew Purtell <ap...@apache.org>
> wrote:
> > I use Yahoo mail. When I reply to a JIRA email, my reply goes on the
> ticket. I do this all the time with my Blackberry (configured to send
> response as apurtell@apache.org via the Y! mail system). Most of the time
> I don't use the JIRA web interface. So maybe it's a gmail thing?
> >
> > - Andy
> >
> >
> >
> > ----- Original Message ----
> >> From: Ryan Rawson <ry...@gmail.com>
> >> To: hbase-dev@hadoop.apache.org
> >> Sent: Thu, March 4, 2010 3:27:18 PM
> >> Subject: JIRA via email, it's about time
> >>
> >> Hi all,
> >>
> >> I think we could possibly improve our and JIRA's interaction with
> >> email. I think two areas are particularly needy:
> >> - JIRA should not start new threads (most of us use gmail) just "cuz"
> >> - We should be able to reply to a JIRA thread and have the comments
> >> recorded in the ticket itself
> >>
> >> Most other ticket systems can do this. Why not JIRA? Anyone know?
> >>
> >> -ryan
> >
> >
> >
> >
> >
> >
>
Re: JIRA via email, it's about time
Posted by Ryan Rawson <ry...@gmail.com>.
I think gmail is respecting the Reply-To header. Maybe we can get that removed?
On Wed, Mar 3, 2010 at 11:34 PM, Andrew Purtell <ap...@apache.org> wrote:
> I use Yahoo mail. When I reply to a JIRA email, my reply goes on the ticket. I do this all the time with my Blackberry (configured to send response as apurtell@apache.org via the Y! mail system). Most of the time I don't use the JIRA web interface. So maybe it's a gmail thing?
>
> - Andy
>
>
>
> ----- Original Message ----
>> From: Ryan Rawson <ry...@gmail.com>
>> To: hbase-dev@hadoop.apache.org
>> Sent: Thu, March 4, 2010 3:27:18 PM
>> Subject: JIRA via email, it's about time
>>
>> Hi all,
>>
>> I think we could possibly improve our and JIRA's interaction with
>> email. I think two areas are particularly needy:
>> - JIRA should not start new threads (most of us use gmail) just "cuz"
>> - We should be able to reply to a JIRA thread and have the comments
>> recorded in the ticket itself
>>
>> Most other ticket systems can do this. Why not JIRA? Anyone know?
>>
>> -ryan
>
>
>
>
>
>
Re: JIRA via email, it's about time
Posted by Andrew Purtell <ap...@apache.org>.
I use Yahoo mail. When I reply to a JIRA email, my reply goes on the ticket. I do this all the time with my Blackberry (configured to send response as apurtell@apache.org via the Y! mail system). Most of the time I don't use the JIRA web interface. So maybe it's a gmail thing?
- Andy
----- Original Message ----
> From: Ryan Rawson <ry...@gmail.com>
> To: hbase-dev@hadoop.apache.org
> Sent: Thu, March 4, 2010 3:27:18 PM
> Subject: JIRA via email, it's about time
>
> Hi all,
>
> I think we could possibly improve our and JIRA's interaction with
> email. I think two areas are particularly needy:
> - JIRA should not start new threads (most of us use gmail) just "cuz"
> - We should be able to reply to a JIRA thread and have the comments
> recorded in the ticket itself
>
> Most other ticket systems can do this. Why not JIRA? Anyone know?
>
> -ryan