Problem running Tomcat as a service with PVCS Dimensions

["Siegel, Tom" <ts...@intrado.com>]

I was directed your way by the folks at Merant to see if you could figure
out why we are having dificulty running Tomcat as a service on our
Dimensions Server.

The server O/S is Windows 2000 and we are running iis as the web server on
the same machine.

There are two applications on the server PVCS Dimensions and Caliber.
Dimensions is using Tomcat and iis and is pointed to a unique IP address.
Caliber is using Apache which is also pointing to a unique IP address.

Below is a thread from my conversations with Merant.

Thanks in advance for your assistance.

"We keep running into these JSP errors in different areas of Inet while
running Tomcat as a service. If I stop the Tomcat service, start Inet as an
application, go to where I got the error, execute the command successfuly,
stop Inet, restart Tomcat as a service, it seems to fix that particular
problem. Of course we can't do that every time we run into a Java error. I
tried your suggestion about changing the account in the service but that did
not seem to fix the problem. We are running 2 web servers on the same box,
we have Caliber using Apache and Dimensions using IIS/Tomcat, I have them
both using different IP addresses though. I don't know if that could be
causing a conflict, the error message (see below) does make a reference to
apache. 

Error: 500 
Location: /dimensions/errorpage.jsp 
Internal Servlet Error: 

org.apache.jasper.JasperException: Unable to compile class for JSP 
    at org.apache.jasper.compiler.Compiler.compile(Compiler.java:254) 
    at org.apache.jasper.servlet.JspServlet.doLoadJSP(JspServlet.java:462) 
    at
org.apache.jasper.servlet.JasperLoader12.loadJSP(JasperLoader12.java:146) 
    at org.apache.jasper.servlet.JspServlet.loadJSP(JspServlet.java:433) 
    at
org.apache.jasper.servlet.JspServlet$JspServletWrapper.loadIfNecessary(JspSe
rvlet.java:152) 
    at
org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.ja
va:164) 
    at
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:318) 
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:391) 
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) 
    at
org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404) 
    at org.apache.tomcat.core.Handler.service(Handler.java:286) 
    at
org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372) 
    at
org.apache.tomcat.facade.RequestDispatcherImpl.forward(RequestDispatcherImpl
.java:194) 
    at
_0002fedit_0005fchgdoc_0005fattributes_0005fmain_0002ejspedit_0005fchgdoc_00
05fattributes_0005fmain_jsp_0._jspService(_0002fedit_0005fchgdoc_0005fattrib
utes_0005fmain_0002ejspedit_0005fchgdoc_0005fattributes_0005fmain_jsp_0.java
:145) 
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119) 
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853
    at
org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.ja
va:177) 
    at
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:318) 
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:391) 
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) 
    at
org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)
    at org.apache.tomcat.core.Handler.service(Handler.java:286) 
    at
org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372) 
    at
org.apache.tomcat.facade.RequestDispatcherImpl.forward(RequestDispatcherImpl
.java:194) 
    at merant.adm.servlet.ServletUtils.forwardToPage(ServletUtils.java:200) 
    at
merant.adm.servlet.GenericServletPage.showPage(GenericServletPage.java:121) 
    at
merant.adm.servlet.GenericServletPage.showDisplayPage(GenericServletPage.jav
a:173) 
    at
merant.adm.servlet.GenericServletPage.doGet(GenericServletPage.java:66) 
    at merant.adm.servlet.AdmServlet.doGet(AdmServlet.java:437) 
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:740) 
    at merant.adm.servlet.AdmServlet.service(AdmServlet.java:606) 
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) 
    at
org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404) 
    at org.apache.tomcat.core.Handler.service(Handler.java:286) 
    at
org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372) 
    at
org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:79
7) 
    at
org.apache.tomcat.core.ContextManager.service(ContextManager.java:743) 
    at
org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpC
onnectionHandler.java:210) 
    at
org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416) 
    at
org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498) 
    at java.lang.Thread.run(Unknown Source) "


_________________________________
Thomas F. Siegel
Programmer/Analyst II
Intrado
6285 Lookout Road
Boulder, Co. 80301
Direct Line (303) 581-5613
tsiegel@intrado.com
www.intrado.com



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