You are viewing a plain text version of this content. The canonical link for it is here.
Posted to user@bloodhound.apache.org by Laurent De Buyst <La...@fedasil.be> on 2015/03/23 16:13:54 UTC
New user, issues with owners
Hello,
I've recently installed Bloodhound to see if we might use it for our
ticketing.
However, I seem to run into some rather basic issues, which I hope are
just due to some erroneous configurations...
1) No localization/internationalization. My admin page tells me I can't
have different languages because I don't have Babel. Yet I followed the
instructions and the 'pip -r install prerequisites.txt' clearly installed
Babel...
2) When I create a ticket using the quick method (the blue button), it's
not assigned to anyone. Creating a ticket through the full form, does
assign it to the default owner.
3) How can I assign a ticket to someone? I don't have that field when
creating a ticket, I don't have it when editing a ticket. The only option
I've been able to find is using custom query, selecting tickets and then
'Batch modify', which can't be the only way to do this, right?
It's a fresh install, I haven't edited the ini files at all. The only
thing I've done in the admin is add a user and set the admin user as owner
of the default product.
I'm running Ubuntu 14.10 64bits, python 2.7, bloodhound 0.8 using the
builtin tracd for testing.
Thanks in advance
Laurent De Buyst
System administrator
Disclaimer | Please consider the environment before printing
Re: New user, issues with owners
Posted by Matt Brown <ma...@gmail.com>.
That would be http://mail-archives.apache.org/mod_mbox/bloodhound-user/201503.mbox/%3CCAOSH70FGKt8+oipW4JugzzHn0eu-Tf7My=eqKjkWo6e+9Q97+Q@mail.gmail.com%3E
On Wed, Mar 25, 2015 at 1:40 PM, Matt Brown <ma...@gmail.com> wrote:
> 1) Is babel available within the virtualenv where bloodhound lives?
> Or is it globally available?
> https://mbrownnyc.wordpress.com/2011/10/24/quick-primer-python-virtual-environments/
>
> 2) You can look to the local wiki: http://[bloodhound
> instance]/main/products/[product ID]/wiki/Guide/Tickets
> As noted there:
>
> "
> - default_component: Name of the component selected by default
> - default_milestone: Name of the default milestone
> - default_priority: Default priority value
> - default_severity: Default severity value
> - default_type: Default ticket type
> - default_version: Name of the default version
> - default_owner: Name of the default owner. If set to the text "<
> default >" (the default value), the component owner is used.
>
> If any of these options are omitted, the default value will either be
> the first in the list, or an empty value, depending on whether the
> field in question is required to be set. Some of these can be chosen
> through the WebAdmin plugin in the "Ticket System" section (others in
> the [ticket] section in trac.ini).
> "
>
>
> 3) I agree, this is at the least confusing. I just tossed a response
> to an earlier thread I had that might expose the owner field to the
> quick ticket create:
> http://mail-archives.apache.org/mod_mbox/bloodhound-user/201503.mbox/browser
> But Tim's answer (of using Modify Ticket> Status> reassign to> [enter
> text]) will also work, it seems tedious.
Re: New user, issues with owners
Posted by Matt Brown <ma...@gmail.com>.
1) Is babel available within the virtualenv where bloodhound lives?
Or is it globally available?
https://mbrownnyc.wordpress.com/2011/10/24/quick-primer-python-virtual-environments/
2) You can look to the local wiki: http://[bloodhound
instance]/main/products/[product ID]/wiki/Guide/Tickets
As noted there:
"
- default_component: Name of the component selected by default
- default_milestone: Name of the default milestone
- default_priority: Default priority value
- default_severity: Default severity value
- default_type: Default ticket type
- default_version: Name of the default version
- default_owner: Name of the default owner. If set to the text "<
default >" (the default value), the component owner is used.
If any of these options are omitted, the default value will either be
the first in the list, or an empty value, depending on whether the
field in question is required to be set. Some of these can be chosen
through the WebAdmin plugin in the "Ticket System" section (others in
the [ticket] section in trac.ini).
"
3) I agree, this is at the least confusing. I just tossed a response
to an earlier thread I had that might expose the owner field to the
quick ticket create:
http://mail-archives.apache.org/mod_mbox/bloodhound-user/201503.mbox/browser
But Tim's answer (of using Modify Ticket> Status> reassign to> [enter
text]) will also work, it seems tedious.
Re: New user, issues with owners
Posted by Tim Tisdall <ti...@gmail.com>.
Well, I can answer #3...
If you edit a ticket you can select the "Status" drop down and pick
"reassign to" and enter in a user's name.
-Tim
On Mon, Mar 23, 2015 at 11:13 AM, Laurent De Buyst <
Laurent.DeBuyst@fedasil.be> wrote:
> Hello,
>
>
> I've recently installed Bloodhound to see if we might use it for our
> ticketing.
>
> However, I seem to run into some rather basic issues, which I hope are
> just due to some erroneous configurations...
>
>
> 1) No localization/internationalization. My admin page tells me I can't
> have different languages because I don't have Babel. Yet I followed the
> instructions and the 'pip -r install prerequisites.txt' clearly installed
> Babel...
>
>
> 2) When I create a ticket using the quick method (the blue button), it's
> not assigned to anyone. Creating a ticket through the full form, does
> assign it to the default owner.
>
>
> 3) How can I assign a ticket to someone? I don't have that field when
> creating a ticket, I don't have it when editing a ticket. The only option
> I've been able to find is using custom query, selecting tickets and then
> 'Batch modify', which can't be the only way to do this, right?
>
>
> It's a fresh install, I haven't edited the ini files at all. The only
> thing I've done in the admin is add a user and set the admin user as owner
> of the default product.
>
> I'm running Ubuntu 14.10 64bits, python 2.7, bloodhound 0.8 using the
> builtin tracd for testing.
>
>
> Thanks in advance
>
> *Laurent De Buyst*
> System administrator
>
> *Disclaimer* <http://fedasil.be/fr/content/disclaimer> | Please consider
> the environment before printing
>