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Posted to issues@openoffice.apache.org by bu...@apache.org on 2016/04/29 18:37:43 UTC

[Issue 126944] New: A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

https://bz.apache.org/ooo/show_bug.cgi?id=126944

          Issue ID: 126944
        Issue Type: DEFECT
           Summary: A window has appeared saying that OpenOffice quit
                    unexpectedly but I cannot get rid of it
           Product: General
           Version: 4.0.0
          Hardware: Mac
                OS: Mac OS X 10.9
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: accessibility
          Assignee: issues@openoffice.apache.org
          Reporter: andrew@cowengardendesign.co.uk

A window has appeared saying that OpenOffice quit unexpectedly asking if I want
to reopen its windows again. There are two options Don't Reopen and Reopen.
Neither works, the window remains open and I cannot access any OpenOffice
options at all.

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

--- Comment #3 from orcmid <or...@apache.org> ---
It would help to leave some of these as Resolved so they can be more easily
mined for places where some non-code fixes can be managed.  Alternatively,
tasks would have to be created.  

Suggestions?

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

--- Comment #5 from Andrew Cowen <an...@cowengardendesign.co.uk> ---
NB. Sorry... I pressed the button at the back of the Apple HARDWARE not as I
said software.

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

orcmid <or...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |orcmid@apache.org

--- Comment #1 from orcmid <or...@apache.org> ---
You might see if any of the approaches provided at Issue 126188 are of any use
on your Mac.  This is in response to a problem on Windows, so you will need to
adjust to the appearance and way of operating on the Mac.

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

--- Comment #4 from Andrew Cowen <an...@cowengardendesign.co.uk> ---
The solution to my OpenOffice problem being resolved did not seem to have any
logic to it at all, however the process was this: I closed the computer down
(Apple OS X 10.9.5) by using the button at the back of the Apple software,
rather than via the keyboard. On restarting the system a new window appeared
(in addition to the original "Don't Reopen/Reopen" one) warning that someone
else might be accessing OpenOffice and offering 3 options. I pressed the cancel
option and OpenOffice was restored to its original state allowing me access to
the software.

Unfortunately I can't remember the other two options being an everyday user of
the computer rather than a specialist. However I can only surmise that shutting
the computer down via the rear button short circuited OpenOffice by introducing
an element that broke the original fault cycle.

Hope this helps someone.

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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[Issue 126944] A window has appeared saying that OpenOffice quit unexpectedly but I cannot get rid of it

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126944

orcmid <or...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |FIXED_WITHOUT_CODE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #2 from orcmid <or...@apache.org> ---
The original reporter has confirmed that the problem was solved when the
presence of an existing lock on a file was over-ridden.  This is the sort of
thing for which additional documentation on trouble-shooting and work-arounds
would be helpful.

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