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Posted to issues@openoffice.apache.org by bu...@apache.org on 2012/07/09 14:01:17 UTC

[Bug 120227] New: upgrade to Apache 3.4 crash

https://issues.apache.org/ooo/show_bug.cgi?id=120227

          Priority: P3
            Bug ID: 120227
          Assignee: ooo-issues@incubator.apache.org
           Summary: upgrade to Apache 3.4 crash
          Severity: blocker
        Issue Type: DEFECT
    Classification: Application
                OS: Mac OSX, 10.7
          Reporter: juliejouvencel@yahoo.fr
          Hardware: Mac
            Status: UNCONFIRMED
           Version: AOO 3.4.0
         Component: editing
           Product: word processor

I had been using Writer OO 3.3 lately and I was called to upgrade to Apache
3.4, which I did.
Since then, the programm constantly crashes after the opening : impossible to
edit text or save changes. Recovery is offered but nothing is found nor is
changed.
I uninstall Aoo 3.4 to reinstall it.
Same results.
I checked on forum and tried a solution (like rename a file into
"oldopenoffice") but nothing changed, and I can't work anymore...It's been a
week now..
I'm a writer.. :-S

Thanks for help

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[Bug 120227] upgrade to Apache 3.4 crash

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120227

Stefano Bianchi <ac...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |actarus2003@gmail.com

--- Comment #2 from Stefano Bianchi <ac...@gmail.com> ---
(In reply to comment #1)
> I can't reproduce the defect,do you means to open a sample file leads OO
> crash?if so,can you attach the sample file?

Hi, i got the same error on windows 7 64bit Asus laptop.
after upgrading to 3.4 write crash after few seconds after loading documents.
i try to rename the open AppData/roaming/office/3/user directory as i see
suggested in different web pages.
Sometime i can write for some day without problem, but sometime (like today) i
can't open my documents.

my ooo is italian version (as like windows 7).
i generate some print/pdf pages using data in database.

I may provide details on request.

ciao

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[Bug 120227] upgrade to Apache 3.4 crash

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120227

Du Jing <bj...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |bjdujing@gmail.com

--- Comment #1 from Du Jing <bj...@gmail.com> ---
I can't reproduce the defect,do you means to open a sample file leads OO
crash?if so,can you attach the sample file?

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[Bug 120227] upgrade to Apache 3.4 crash

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120227

Richard Naessens <ri...@telenet.be> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |richard.naessens2@telenet.b
                   |                            |e

--- Comment #3 from Richard Naessens <ri...@telenet.be> ---
I have the same problem with the program even when there is no file open I get
the same report " aoo crashes " and it restart ??!!

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[Bug 120227] upgrade to Apache 3.4 crash

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120227

Rob Weir <ro...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |CONFIRMED
             Latest|---                         |AOO 3.4.1
    Confirmation on|                            |
           Assignee|issues@openoffice.apache.or |orw@apache.org
                   |g                           |
     Ever confirmed|0                           |1

--- Comment #5 from Rob Weir <ro...@apache.org> ---
There is a known issue with some updates from OOo 3.3.0 to AOO 3.4.0 or 3.4.1.

A the problem is described in the "known issues" section of the Release Notes:

http://www.openoffice.org/development/releases/3.4.1.html

A fix involving deleting your user profile is recommended.  Details are in the
community forum:

http://forum.openoffice.org/en/forum/viewtopic.php?t=12426

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[Bug 120227] upgrade to Apache 3.4 crash

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120227

Nick Iredale <we...@square-sun.net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |websites@square-sun.net

--- Comment #4 from Nick Iredale <we...@square-sun.net> ---
since upgrading to 3.4 OO has constantly crashed when I have been using Writer
or Calc.  Even with a document open but when the app doesn't have focus (i.e.
it is inactive) it crashes.  It is becoming totally unusable.
OS is Win7.

I tried an uninstall ans a clean install but this has not solved the problem.

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