[jira] [Commented] (AMBARI-20254) Service Alert Popup - Unexpected User Experience

["Vivek Ratnavel Subramanian (JIRA)" <ji...@apache.org>]

    [ https://issues.apache.org/jira/browse/AMBARI-20254?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=15890265#comment-15890265 ] 

Vivek Ratnavel Subramanian commented on AMBARI-20254:
-----------------------------------------------------

I reverted AMBARI-19049 and shortened the alert definition text to 400 characters with ellipsis and also included a tooltip on hover to display the whole text.
The result is as seen in the screen-shot tooltip2.png


> Service Alert Popup - Unexpected User Experience
> ------------------------------------------------
>
>                 Key: AMBARI-20254
>                 URL: https://issues.apache.org/jira/browse/AMBARI-20254
>             Project: Ambari
>          Issue Type: Bug
>          Components: ambari-web
>    Affects Versions: 2.5.0
>            Reporter: Vivek Ratnavel Subramanian
>            Assignee: Vivek Ratnavel Subramanian
>            Priority: Critical
>             Fix For: 2.5.0
>
>         Attachments: tooltip2.png
>
>
> AMBARI-19049 introduced some UI changes that causes regression in UX for the Service Alert popup.
> With the change, the user has to click on the expander to see any alert context. And the expander UX is strange too. Clicking anywhere (including the hyperlinked text as well as the background) in the header takes the user to the alerts page. This is not the experience the user would expect based on conventions.
> The cases in which too much context is displayed and therefore needs special handling is not the norm, so crippling UX for the special case is not the way to go.



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