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Posted to users@openoffice.apache.org by wjs <kb...@gmx.com> on 2014/08/14 23:59:41 UTC
problem with installation
I have tried downloading Open Office three times and each time the setup program seems to work well. However, the program freezes about three quarters of the way through the installation process. This same problem happens every time. I am running windows 7. Can you advise me what I need to do to get it to work?
Thank you for your help.
WJ Schofield
kb6ich@yahoo.com
Re: problem with installation
Posted by Jim McLaughlin <jj...@gmail.com>.
Alan -
Thank you for the pointers to the malware cleaner and registry cleaner
programs.
Very valuable to tuck away in case of future need.
Thanks again.
On Thu, Aug 14, 2014 at 3:52 PM, Alan B <ab...@gmail.com> wrote:
> On Thu, Aug 14, 2014 at 5:59 PM, wjs <kb...@gmx.com> wrote:
>
> > I have tried downloading Open Office three times and each time the setup
> > program seems to work well. However, the program freezes about three
> > quarters of the way through the installation process. This same problem
> > happens every time. I am running windows 7. Can you advise me what I
> need
> > to do to get it to work?
> >
>
> Don't know from the information you've provided but typical ways to prevent
> install problems would include:
> - first look in Control Panel to see if Windows thinks OpenOffice was
> installed. If it does try the uninstall
>
> then
>
> - use OpenOffice install only if downloaded from
> https://www.openoffice.org
> (you are redirected to http://sourceforge.net but that's okay)
>
> - make sure Windows is clean and stable (no malware on system, registry
> doesn't have spurious entries)
> -- Malwarebytes is great for cleaning malware from system,
> https://www.malwarebytes.org/
> -- CCleaner is great for cleaning kruft from registry,
> https://www.piriform.com/ccleaner
>
> - make sure Windows is up to date (latest updates have been run)
>
> - if install still not successful make sure Antivirus is shut off and try
> install again BUT be sure to turn Antivirus back on when you're done!
>
Re: problem with installation
Posted by wjs <kb...@gmx.com>.
Thank you. Followed your instructions and it seems to be working fine now.
Installation went without a hitch.
Thanks again.
WJS
-----Original Message-----
From: Alan B
Sent: Thursday, August 14, 2014 5:52 PM
To: users@openoffice.apache.org
Subject: Re: problem with installation
On Thu, Aug 14, 2014 at 5:59 PM, wjs <kb...@gmx.com> wrote:
> I have tried downloading Open Office three times and each time the setup
> program seems to work well. However, the program freezes about three
> quarters of the way through the installation process. This same problem
> happens every time. I am running windows 7. Can you advise me what I
> need
> to do to get it to work?
>
Don't know from the information you've provided but typical ways to prevent
install problems would include:
- first look in Control Panel to see if Windows thinks OpenOffice was
installed. If it does try the uninstall
then
- use OpenOffice install only if downloaded from https://www.openoffice.org
(you are redirected to http://sourceforge.net but that's okay)
- make sure Windows is clean and stable (no malware on system, registry
doesn't have spurious entries)
-- Malwarebytes is great for cleaning malware from system,
https://www.malwarebytes.org/
-- CCleaner is great for cleaning kruft from registry,
https://www.piriform.com/ccleaner
- make sure Windows is up to date (latest updates have been run)
- if install still not successful make sure Antivirus is shut off and try
install again BUT be sure to turn Antivirus back on when you're done!
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Re: problem with installation
Posted by Martin Groenescheij <Ma...@Groenescheij.COM>.
Forwarded to poster as he is not subscribed
On 15-8-2014 8:52, Alan B wrote:
> On Thu, Aug 14, 2014 at 5:59 PM, wjs <kb...@gmx.com> wrote:
>
>> I have tried downloading Open Office three times and each time the setup
>> program seems to work well. However, the program freezes about three
>> quarters of the way through the installation process. This same problem
>> happens every time. I am running windows 7. Can you advise me what I need
>> to do to get it to work?
>>
> Don't know from the information you've provided but typical ways to prevent
> install problems would include:
> - first look in Control Panel to see if Windows thinks OpenOffice was
> installed. If it does try the uninstall
>
> then
>
> - use OpenOffice install only if downloaded from https://www.openoffice.org
> (you are redirected to http://sourceforge.net but that's okay)
>
> - make sure Windows is clean and stable (no malware on system, registry
> doesn't have spurious entries)
> -- Malwarebytes is great for cleaning malware from system,
> https://www.malwarebytes.org/
> -- CCleaner is great for cleaning kruft from registry,
> https://www.piriform.com/ccleaner
>
> - make sure Windows is up to date (latest updates have been run)
>
> - if install still not successful make sure Antivirus is shut off and try
> install again BUT be sure to turn Antivirus back on when you're done!
>
Re: problem with installation
Posted by Alan B <ab...@gmail.com>.
On Thu, Aug 14, 2014 at 5:59 PM, wjs <kb...@gmx.com> wrote:
> I have tried downloading Open Office three times and each time the setup
> program seems to work well. However, the program freezes about three
> quarters of the way through the installation process. This same problem
> happens every time. I am running windows 7. Can you advise me what I need
> to do to get it to work?
>
Don't know from the information you've provided but typical ways to prevent
install problems would include:
- first look in Control Panel to see if Windows thinks OpenOffice was
installed. If it does try the uninstall
then
- use OpenOffice install only if downloaded from https://www.openoffice.org
(you are redirected to http://sourceforge.net but that's okay)
- make sure Windows is clean and stable (no malware on system, registry
doesn't have spurious entries)
-- Malwarebytes is great for cleaning malware from system,
https://www.malwarebytes.org/
-- CCleaner is great for cleaning kruft from registry,
https://www.piriform.com/ccleaner
- make sure Windows is up to date (latest updates have been run)
- if install still not successful make sure Antivirus is shut off and try
install again BUT be sure to turn Antivirus back on when you're done!